EA4500 Router Device not showing up in device list - Please Help

Hi all
I have an EA4500 and am using Cisco Connect Cloud software. Its working mostly fine except that I have one device on the network that will not show up in the device list. This is not an issue in itself and normally I would ignore (although it used to show up when I forst got the router) however.......
The device is a WDTVLive media unit and required access to windows shares on a media server. Now the WDTVLive device is server an ip address by the router and is available from everywhere on my network but every couple of days it loses the capacity to search windows shares.
I know what you are thinking and I initially thought the same, this is an issue with the WDTVLive box. However one day I spent a few hours trying to resolve (Am an IT Consultant and know a little about networks) and found that I could not fix the issue. I then rebooted the router and it started working. I have since confirmed that every time it breaks I have to reboot the router.
So I kind of think the two issues are linked.
Sorry for the ramble. Can anyone help please.
Thanks in advance
Alan

Further to this issue which I ignored as it did not really cause any issues, I recently clicked a samsung tv device which thinks that is three different devices. It has three lan addresses listed. One of the addresses listed is the original device that will not show up so I suspect that this is why it does not show up.
It seems that I have a conflict but I can find nothing anywhere to allow me to resolve.
I cannot even delete the Samsung TV device as its x button is not editable.
Should I just try removing the cloud connect software. I must admit that I am starting to think that I made a bad decision with this router.
Any help would be greatly appreciated

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