Each time I check my mail some emails, not all, are downloaded time after time. Even weeks after they were first read and have been deleted from mu computer

It's all there in the sentence above

Firefox doesn't do email, it's strictly a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, please '''Tag''' this thread as being for Thunderbird in the right-hand column of this page. This question currently is in the Firefox queue for answers.

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Some, but not all, podcasts existing on the iPod no longer appear in iTunes. Different podcasts have been affected at different times, after changes in the state of the iPod. Only podcasts are affected.

I have not seen this precise issue addressed anywhere. I don’t know if it’s an iTunes or an iPod problem:
- Some, but not all, podcasts existing on the iPod no longer appear in iTunes;
this, after normal behavior for more than a year since purchase of the iPod.
- Different podcasts have been affected at different times, after changes in the state of the iPod.
- Only podcasts are affected.
- This concerns an iPod nano 6th gen. and iTunes 11.0.2 (26) on System 10.6.8
- The only change to iTunes, the Mac, or the iPod is that just before this condition began
I’d begun syncing an iPhone via iTunes.
I sync manually (“manually manage music and videos”). The first time this happened, I wanted to delete seventeen podcast episodes (all belonging to one podcast) existing on the iPod — but they didn’t show up in iTunes. I tried re-downloading them and re-syncing, to see if the new versions would somehow “re-link” to iTunes. They didn’t. Only one — new — episode appeared in iTunes.
I ultimately reset the iPod and manually resynced all the podcasts I currently had on iTunes. That worked, though I had to painstakingly add in all the other content deleted by the reset.
So: after that reset and manual sync, all podcasts and episodes on the iPod were visible to iTunes and I was able to delete the podcast and its — now 18 — episodes I’d wanted to get rid of to begin with. But the next time I connected the iPod, only 8 podcast episodes out of 21 episodes total existing on the iPod were visible to iTunes. These are different podcasts; I’d deleted the original “invisible” ones.
By “visible,” I mean in the “Podcasts” list view under “[name]’s iPod” in the iTunes sidebar. If I select “[name]’s” iPod in the iTunes sidebar and the “Podcasts” tab, all podcasts and episodes are visible, though greyed out because I’m set to sync manually. It’s unclear to me if these are the podcasts on the iPod or those currently in iTunes, as they are currently the same. If I switch to syncing automatically, all content on the iPod will be lost again, so I’m not up to trying it at the moment.
As I said, this involves only podcasts. All other content on the iPod does appear in iTunes.

I have the same problem- i see my movies in the ipod section in itunes and they even show as mpeg4 in the 'kind' section but they dont have that small TV icon next to them. if i play these in itunes, they play fine- but try playing them on the ipod and all you hear is the sound and no picture. All videos that i manually transfer work fine in the beginning- its when i hook up the ipod to the comp again and start itunes- they start showing up without the 'tv' icon!! i have to again transfer them from the itunes library to activate them as videos.
Need Help!!!

HT201272 Hi I puchased a few songs and for some reason they have been deleted from my computer. Can you help me

I purchased Karma yoga by yoga specialists from the pure yoga moods album, Om by Wade Irme Morrissette, Sattvam on Asana 2, Ganesh Mahatmantra on Sacred morning chants.
They have all be errased from my computer. Is there any way someone can help me retrieve them or re-download them?
Thank you

If you are in a country where music can be redownloaded, and you haven't changed countries since buying them and they are still in your country's store (and they aren't hidden), then you should be able to redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage. If they show there but don't have the cloud symbol against them for redownloading then do you still have them listed in the Music part of your library ? If you do then deleting them from Music should then give you the cloud symbol against them in Purchased for redownloading.
If you can't redownload them then do you have them on your backup of your library/downloads so that you can copy them back onto your library ? Or do you have them on your iOS device - you should be able to copy them back it via File > Devices > Transfer Purchases (though again, if you have them listed in the Music part of your library then you will need to delete them from there before Transfer Purchases will work).

I have just got iTunes match. It appears that since joining and starting it some tunes have been deleted from my library. They are shown in the listing but iTunes can no longer locate the files. Any suggestions?

I have just got iTunes match. It appears that since joining and starting it some tunes have been deleted from my library. They are shown in the listing but iTunes can no longer locate the files. Any suggestions?

If they are showing in the Videos app with a cloud then go into Settings > iTunes & App Store on your phone and set Videos (under the 'Show All') heading 'off' - you might (depending upon which country that you arein) have a similar button for music and the Music app.

I need to retrieve an email that has been deleted from my computer and iCloud, please help.

My mail preferences were set to delete on iCloud after 30 days. How can I get a copy of an email that has been deleted ? I have changed the settings to never now but that didn't bring any back. Thank you.

No, not unless you have the email somewhere else as well. It's kind of the same thing with my devices, I delete an iMessage but if I search it in search it pops up, but I can't access it.

HT1349 For some reason part of the apps on my IPad just say waiting; they were working fine and then just turned dark and say waiting but didn't update when I updated all the apps. Any suggestions?

For some reason some of my apps suddenly went dark and say waiting. I tried syncing with the computer and updating all the apps but they stayed dark. The individual apps in question say they are updated when I looked at them. Any ideas? Do I need to just delete them off the IPad and start over?

Hi you guys,four days ago my FT and iMessage worked well on my iPhone 5 IOS6.1.3,but my phone Number did not in the caller ID loop,so I turned both of them off,when I wanted to turn it on again,but failed,I tried so many times,but make no difference,It shows me"waiting for activation".Then I found the solution on internet,and you know there are many possible solutions,just like:
1.change the wifi DNS to 8.8.8.8,8.8.4.4.and you must turn your cellular ON.
2.restore the phone setting.Settings>>General>>reset>>all the phone setting.
3.restore the network setting.Setting>>General>>reset>>the network setting.
3.reset the network.
4.reset your Date&time.Setting>>Date&Time>>set automaticlly>>ON.
5.change another network to activate.
6.take out the sim card to activate.
I did everything,but nothing happend,it still"waiting for activation"
And today afternoon,i try to activate again,when i turn iMessage on,it activate successfully.OMG,it is really amazing.and the same to my Facetime.
I am so exciting and strange how it happen...
I followed all the setting above 1.2.3.4.5.6,the only difference is i turned the "enable 3G" OFF(Settings>>General>>Cellular Data>>Enable 3G>>OFF),but it keep ON before now.
seriously,i am not sure if the "enable 3G"causes this problem,but it really happened to me,so you guys can try if you have the same problem,
hope my answer is helpful for you.
Message was edited by: housing Alex

I just got a new iPad air and also own an iPhone 5. I'm receiving most of my text messages on the iPhone, but some but not all are also showing up on my iPad. I don't want them on my iPad, any suggestions on how to get them to stop showing up n my iPad?

I just got a new iPad air and also own an iPhone 5. I'm receiving most of my text messages on the iPhone, but some are now also showing up on my iPad. I don't want them on my iPad, any suggestions on how to get them to stop showing up n my iPad?

Go to settings>messages>send and receive at>you can be reached by iMessages at> Uncheck your phone number and you can select your Apple ID emal address if you want to use that for messages.

Every time i try to download something i get a message that it contains a virus and has been deleted

everytime i try to download something i get a message saying it contains a virus and has been deleted

if you are downloading from the Adobe site, your antivirus software may be giving a false positive. Is it up to date ?

My iCloud account was hacked. My contacts and emails have been deleted even from iCloud storage

Hi, today someone hacked into my @icloud.com account and all my contacts and emails stored there have been deleted. I have changed my password but is there any way to recover my info? Thanks!

If the details have been deleted from iCloud, they are, I'm afraid, gone. But if you have backed them up by Time Machine they should be recoverable.

Both of my kids have ipod touch 4. On 1 we can edit the camera roll and delete muptiple pics at once. On the other, we can't edit in camera roll and have to delete each picture one at a time? How do we get edit as an option in camera roll?

Both of my kids have ipod touch 4. On 1 we can edit the camera roll and delete muptiple pics at once. On the other, we can't edit in camera roll and have to delete each picture one at a time? How do we get edit as an option in camera roll?

Hi jenny,
Are you certain that they are both running IOS 6.1.3? Go to Settings>General>About, and check the "Version".
Cheers,
GB

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

I installed Nik:s suite of plug-ins for LR5 but for some reason not all of them were installed. In the end I uninstalled all of the Nik programs from my Mac but before I reinstalled them I opened LR5 again to check. Under "photo" and "edit in" the plug-in

I installed Nik:s suite of plug-ins for LR5 but for some reason not all of them were installed. In the end I uninstalled all of the Nik programs from my Mac but before I reinstalled them I opened LR5 again to check. Under "photo" and "edit in" the plug-ins were still presented but no programs opened, of course. after reinstalling the plug-ins one of the programs appeared twice in the list but not the others. I´m going to reinstall them again and I´m wondering if there is anyway of erasing the links to the plug-ins under "photo" and "edit in" ???

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

Urgent - some emails still going to old mailbox after migration to Office365

Hello, I recently changed all my Email Accounts to Microsoft Exchange Server.
Previously they were pop accounts and I just set them all up as new accounts, importing the .pst file.
90-95% of my emails are all going to my new Exchange Account server, but the odd random email I am not getting and it is going to my old POP account that is still there. The email adress is exactly the same.
Any idea why this is?
Does it take time to fully transfer?
If I shut my Old Pop account, will that fix it? I fear if I do this, those emails might go missing or I would hope that it pushes them towards the new exchange server I have setup.
Please Advise Thanks

Hi,
In order to troubleshoot the issue more efficiently, I need to clarify one thing.
Did you use the POP3 account and Exchange account for the same profile?
If so, I recommend you use two different profiles to check the result.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

All my emails from Gmail have been deleted during the sync process with Mail

Hi,
During the sync between Gmail and Mail in my MacBook Pro all the messages disapered in Gmail and in my Mac. I see them for a minute in my Mac and then all disapered. Then, I went to Gmail and all my emails have been deleted too, but they aren't in the Trash Folder. The configuration was ok, and all the options to keep a copy on the server were activated.
Now I can't find the emails (more than 15.000) in Gmail or in the Mac.
Any suggestion?
Thanks a lot!

Most likely your anti-virus software did corrupt your mail files. In general the anti-virus software should not scan your Thunderbird profile folder.
Without knowing what exactly the local computer company did it is virtually impossible to tell what happened.
You can check whether the anti-virus software did quarantine your mail file(s).
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software#Recovering_a_quarantined_Inbox
The Windows Restore function does not cover the Thunderbird profile, so there is no point trying that.
Your best bet would be to restore a recent backup of your profile folder. Hope you did create one.

HT5731 season pass does not automatically download into itunes. I check for downloads and says all are downloaded. However, that is not true. I have to click on email notification to activate download. I have settings to autodownload purchases but it

email received stating that I have new episode to download
I open itunes and check for available downloads and it states all are downloaded
however, the new episodes are not
I have to go back to email and click on download from each email to get downloads

I had the same issue, went to itunes store on the Apple TV but the rented movie would not download. Tried this over and over again, restarted ATV and it still didn't work. I had itunes open on my Imac so I closed it and forced it to quit. Voila the movie showed up in the top row as a rented movie!

Each time I check my mail some emails, not all, are downloaded time after time. Even weeks after they were first read and have been deleted from mu computer

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