Each time I try to log in to my E-mail account it gives a drop down with the incorrect E-mail address and uses it regardless. How do I stop this?

This happened on my dad's e-mail account. Each time we try to get him logged in the drop down appears and overwrites the correct address. How do we get rid of the drop down?

#Make sure that [[Cookies]] are enabled for the site in question.
#[[Basic troubleshooting#w_2-clear-your-cookies-and-cache|Clear your cookies and cache]].

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