Early 2009 MBP 17" Hardware Issues

Hi
Brief :
I'd like to know what i can do to get my hardware problem fixed, I've taken it to an apple service center twice and things are moving VERY slowly, Its been almost 2 months.
More details :
I've recently upgraded from my 2008 17" Macbook Pro which worked perfectly to an early 2009 17" Macbook Pro with 8gb of ram from the apple store.
With this new macbook, I have had many many OSX lockups where the screen turns grey and it tells me to hold down the power button in several languages.
It also fails to resume from suspend almost all of the time, I'm having to reboot and restart all my applications almost every day which is a pain when i have about 5 virtual machines running (using parallels).
I have all the latest software updates.
My 2008 macbook pro went for 17 days once with out a reboot and i expect equal relyability from this one.
I have taken the macbook to the service dealer in hamilton, new zealand twice, Each time they have run tests on it and passed the information to Apple Australia to figure out. The second visit was at the request of apple australia.
I can reproduce the suspend problem by running a CentOS Virtual machine running oracle and then executing a large query in it. The VM is allocated 2gb of ram. With out fail, every time i do this and then suspend the machine, It will not resume.
When can i pursue this problem further?
Is there an apple web site that will give me details on how my call is progressing?
Should i expect this kind of poor service from Apple when one of their products doesn't just work?

Actually, this is not all that hard to take care of. You probably have a bad memory chip. This often results in the type of kernel panic that you are experiencing. You can try the Apple Hardware Test. Try the extended memory test. If I recall, you need to hold down the option key to enable it.
One of the chips is likely the culprit. The hard part is finding the bad chip. Strangely enough, you may have times when the system flies along without hitting the faulty address, and then all of sudden, when you do, it causes the message you are receiving. Is the memory third-party, or did you get it from Apple when you bought the machine?
I have run into these same issues in the past. I had an old Powerbook G4 167 mhz that did not exhibit a failing memory chip until after upgrading the system software. Once the memory was replaced, no more issues.
Good luck!

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