Early AM disconnect with no notice

Question

at 4AM on July 11th, Verizon apparently shut off my phone(s), 4 days after the bill due date
with a balance of $309+cents...At 10 AM the same morning while my droid was still on the charger,
and the other phones still inactive for the day, I paid $250 of the balance due online and according to
Verizon they restarted the service. I was never knowingly out of service, never got a notice that there
was going to be a disconnection, and never saw a disconnect warning while paying my bill. However
going back online to see if one of my plan members had covered the remaining $59+cents on the 17th
I noticed that my new bill is $15 higher per line. So I called and got the news I had been disconnected
6 days earlier for non-payment. Those were reconnect fees. My protests both on the phone and in e-mails
eventually got me a compromise of 2 refunded reconnect fees, which today have now been rescinded by
another Verizon rep who contacted me by e-mail to let me know that the other rep had no authority to do so.
You know it's only 60 bucks but what the hey? right?. What is this? I have had higher balances due and paid
them later than 4 days after the due date, but always have paid without this. Been a customer mostly since 2000.
I find this billing behavior to be very aggressive, and quite impolite...does anyone else? Oh and I have now
made sure that I am the account rep, something that was supposed to have been done when I made a plan change
right after Christmas when I bought the Droid at a Verizon store. It was erroneously omitted by the store personnel.
Very disgruntled in Indy.

Answer 1

fryde1 wrote:
I have had higher balances due and paid
them later than 4 days after the due date, but always have paid without this. Been a customer mostly since 2000.
I find this billing behavior to be very aggressive, and quite impolite...does anyone else?
Not especially. You were given the courtesy multiple times in the past without any penalty, but this doesn't mean you should expect it all the time. It appears that Verizon thought that this was going to become a regular occurance, and took measures to keep it from becoming such. Verizon gives you a bill due date for a reason.
If your due date is a problem, ask for another due date a week or so later. I have seen people on here have this done. In all my years as a Verizon customer, out of sheer forgetfullness I once failed to pay my bill, so as soon as I got my next bill showing a past due amount, I walked it into a Verizon store and paid it immediately, past and current due amounts. They asked me if I would like to change my due date if I was unable to make the current date, so I know it can be done.
Good luck.