Early cancellation fee

I have a family plan package with 3 phones. We moved to a new neighborhood 9 miles away and now I have very limited service inside my one story home. I spoke with the verizon tech rep and tried of few things, but none worked. Why am paying almost $200/month for little to no service? My work requires me to be on call several days out of the month. I cannot afford to have missed calls. The verizon rep told me that I could pay $250 for a signal booster, but refuse to pay extra for something that should be standard. They offered to discount it a few dollars, but I told them I am not willing to pay anymore for this service. I have been an excellent customer with verizon 15+ years. This is how verizon is taking care of me.  I have starting to research other companies and was wondering if verizon charges each phone a cancellation fee or a package cancellation fee?

Each line is charged an ETF since each line has its own contract.  If you last purchased a smartphone when signing a new two-year contract, the ETF is $350 minus $10 for each full month of the contract term you've completed (it's $175 minus $5 if you last purchased a basic phone).

Similar Messages

  • Monetary reimbursement or avoid paying the early cancellation fee

    If you have time on your hands and really have it in for Verizon, effective January 1, 2015 Verizon increased their administrative charges by 7 cents (.88 to .95). You can call in to get the difference credited to your account for the remainder of the contract. I realize this a very small amount but some people on this board appear pretty frustrated with Verizon.
    Below taken from Verizon Website:
    CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
    We may change prices or any other term of your Service or this agreement at any time, but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.
    Is $0.7 materially adverse to me? No, but Verizon is not the one to make that judgment.
    Feel free to light up the customer service hotline....

    Of course, it is not the "hotline" which needs to be lit up. You only reserve your rights to a billing dispute by sending a letter to Verizon, not calling. Regardless what they tell you over the phone, you are required to send a letter of dispute before you would have a chance of cancelling ETF free. I have included an excerpt from the customer agreement.
    HOW AND WHEN CAN I DISPUTE CHARGES?
    If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

  • Early cancellation fee & procedure

    I want to cancel my contract with Eircom before termination date. - what is cancellation fee in my case and why this fee is so high- what's official procedure, how should I make cancellation request (via email/phone/post)- if I will cancel today, what total costs will I have (I prefer to cancel, pay everything at once and forget about Eircom) BJ

    Hi BJ,
    You would be charged your monthly commitment times the remaining months on your contract. When you enter a contract you are agreeing to a set fee for a certain period of time therefore you would be required to pay this in full. You would need to contact 1901 and request to cancel over the phone. Our cancellations team will be able to advise you exactly how much this will cost and provide any further info you need on this.
    Thanks,
    Sarah

  • Quoted £500 Early Cancellation Fee

    Hi folks,
    I've just enquired about cancelling my BT contract and have been informed that doing so would cost me £500. I am under contract until April 2013 (yeah, I know) and I'm currently paying £68.90 per month, broken down as:
    Line rental - £14.60
    Broadband Option 3, Vision Gold and Anytime Calls - £42.00
    Sky Sports 1 & 2 - £12.30
    Is the £500 quote accurate? As far as I can discern from the cancellation tariff guide, twelve months of the top combined package would cost less than £250 to cancel, so I was a little taken back to be quoted such a large figure.
    http://www.productsandservices.bt.com/consumerProd​ucts/dynamicmodules/pagecontentfooter/pageContentF​...
    Any information or advice would be much appreciated.

    If you look at it in that you have agreed to pay BT £68.90 until April 2013, they're expecting an income from you of around £825. As a business, they use the projected incomes as part of their budget.
    You're wanting to cancel early and are being quoted £500, to me that sounds like you're getting off lightly!
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Refund my $90 early contract cancellation fee... I do not remember agreeing to it!

    I was told that I agreed to a $90 early termination fee when I was re-negotiating my lost discounts on February 4th.  I'm old.  I do not remember that, nor would I have agreed to it...I would have switched to Cox.  This is a case where you say I agreed and I'm not going to dispute it... don't bore me with restating that.  I don't remember it and I'm the customer...remember?  After 1 1/2 hour of my life, that I won't get back, on the phone trying to credit that amount back to my account, and refusing at all levels, they hung up on me.  I think Verizon is the worst vendor my wife and I have to deal with.  Deception and bait and switch is your business model.  All we want is for them to match another provider in our area, give us a 10 year contract, and leave us alone.  I can't even look at the company logo without getting sick.  For now, we just want that $90 credited to our account and I'll deal with you again next year.  If you don't do it, we'll spend whatever life energy we have left going viral with your deception of these two old AARP members.  Hell, we may not live 10 more years.  Are you listening and hearing us???????????

    Couple of comments:
    1) This is mainly a user supported board.
    2) No provider will give a 10 year contract.
    3) Just about every provider is going to have an early cancellation fee in exchange for a contract. It happens for TV, cell phone even alternate electrical or natural gas contracts.
    4) You should have received info on Terms and Conditions when you signed up again. No one ever reads them yet they complain when they don't like them.
    5) I thought you typically get 30 days to cancel a contract from Verizon. Not sure how long it has been for you.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Misled by Salesman - FIOS cancellation fee

    Sad to see posts like mine all over the internet. Even more sad that I didn't see them before I switched to Verizon. This past April I switched from Comcast to Verizon FIOS. At the time I was apprehensive about signing a 2 year contract, knowing that I likely wouldn't be in the same are for that long. I was assured by both the home salesman and customer service that, if I moved to an area they didn't service, I wouldn't be charged an early cancellation fee. Now I am moving, and the only thing Verizon offers in the area is home phone service. Since I am moving into a parsonage, the phone line is already provided from the church, so I have no need for another home phone line. Talked to Dave in customer service today, and he informed me that I am facing a $125 early cancellation fee, since they do "technically" still offer service in that area, even though I made it clear when I signed up that I had no interest in any services other than internet. So my choices are either to pay a $125 early cancellation fee or $20/month + setup fees for a home phone that I don't need. Terrible customer service Verizon... 

    Hi Whalefree,
    Would you mind sending this post to me in a private message along with your account details so I can investigate this for you?
    ~Jess

  • How do I determine what my early termination fee will be?

    My phone broke last week. The ear piece is distorted but it still works using a headset. I went into the store to see about fixing it. The don't work on LG Chocolates and I was told the replacement is an LG Extravert. I inquired about getting a new phone and using the value of the Extravert towards the new phone but was told they don't do that. I have been paying insurance on my phone for a couple years now and thought that meant I'd get a phone that was as good as my Chocolate. (removed) Since they would not work anything out with me(a 15 year customer with a family of 4 plan), I had them send me the Extravert. The store clerk said it was going to be there the next day. Apparently next day means over-the-weekend. So I was out of town the beginning of the week and didn't get to open the box until yesterday. The Extravert came incomplete with no battery nor back. It is also clown-red. The specs show it is clearly not an equal replacement for my Chocolate. Whatever... Anyway I got to argue with 2 Verizon reps on the phone about how it was not an equivalent phone for about an hour at one point being told that i had the option of selling the Extravert back to them for, much to my chagrin, $1. I pay $6 a month to insure my phone and they will send me a phone they value at $1!. I asked how much they would sell me the Extravert for and the rep said around $175! So you can probably see why I am not a happy customer. 15 years of loyalty and they can't do a thing to help me and don't seem to care. I realize it is not the person I talk to on the phones company and I am just one person so I am small potatoes. Again, whatever... So after the frustration of the last week, I have decided I need to end my relationship here and move on. So after venting, how does Verizon determine the early termination fee? Thanks in advance for your responses and a big no-thanks to Dorothy (removed) who was one of the exasperating folks I got to argue with for an hour yesterday...
    Edited as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    You can't cancel service online.  However, if you  are moving to another carrier, start service with them and port your number - that will initiate the  cancellation from Verizon.  You also have to have an active line of service to port your number; if you cancel before starting service with someone else, your number is lost.
    Backdating an increased data allowance is preferable and allowed - prorating is why you can't backdate a reduction.  It will most likely result in overages in a majority of situations, defeating the purpose of the reduction, so it is simply not possible to do.  The reduced allowance will take effect the next billing cycle.

  • $500 equipment termination fee after paying $350 early termination fee?

    Hello,
    For some reason, my previous posting now says it is an unauthorized one and it cannot be accessed. I'm posting about a case of my girlfriend who upgraded to iPhone 5S 32G ($299.99+26.62) on December 23, 2013 with the 2-yr contract and had to cancel on January 7, 2014 since she had to leave the country. It would have been nicer if the cancellation was within 14 days, then she could simply cancel the contract and return the device without the early termination fee $350. Unfortunately, it was not the case, and she had to pay the early termination fee $350, the upgrade fee $35, and the amount for the last month usage. Everything was paid off as the terms and clauses said, and until that time, everything was fine: paid the gross amount of $299.99+26.62+350+35+more unfortunately, but kept the phone at least.
    The bad story came today via an email from Rosee (removed) ([email protected]), a person from Collections Department of stayconnectedwireless.com, saying that my girlfriend will be charged the sum amount of $500 due to terminating your Verizon wireless account without returning the equipment to the store. What??? She looked at T&C very carefully before the unfortunate early termination and paid all the huge amount of fees Verizon described in its T&C for termination. The early termination fee is usually considered to account for the discount you get with the 2-yr contract. At the time of early termination, Verizon either wants the device back or the early termination fee paid, not both. Since my girlfriend already paid off all the fees, the email sounded totally weird. What will be your reaction if you paid $299.99+26.62+350+35+more which is about the full retail price and the store says you have to return the device or pay $500 more?
    I had to search over the web to figure out what happened.
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-2
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-4
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-5
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-6
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-8
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-9
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-10
    http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-11
    I understand how much anger this person Glenn P. had for these "Stay Connected Verizon Wireless" stores that are seemingly genuine Verizon Wireless stores but just premium retailers unless you look at the signboard very very very carefully. In fact, I could realize the fact today since they pretended to be genuine from many aspects. Now after reading the posting and thinking, what happened becomes very clear to me. They are not genuine Verizon Wireless but pretend to be the one, and they put a disgusting term on their receipts: if any 2-yr upgrade or new activation is cancelled within 7 months of contract, there is a $500 equipment termination fee unless the device is returned to the store in perfect condition. What this term essentially forces is, if you terminate between 14 days and 7 months, you pay all the phone price and the early termination fee properly, but you also need to return the device to this disgusting "Stay Connected Verizon Wireless" retail store or pay $500 to the "Stay Connected Verizon Wireless" retail store.
    I would like to suggest a few things.
    0. Look at the store names and the receipts very carefully. There are stores that are seemingly Verizon Wireless but just retailers. And the receipt may say something absurd. I believe this term is a sort of duplicate penalty (thus not legitimate) that rips off more than the retail price of the phone.
    1. Do upgrade or activation from the genuine VERIZON WIRELESS. If you upgrade or activate a phone from these "STAY CONNECTED VERIZON WIRELESS" retailers and if you happen to cancel the contract between 14 days and 7 months, you have to lose your phone or pay additional $500 even if you paid off the already-huge $299.99+26.62+350+35 which is about the full retail price.
    2. Verizon Wireless, I believe the company, as an influential company in the US, should carefully control the dealer quality and impose reasonable T&C for the dealer. The genuine Verizon Wireless is reasonable in that sense: either take the device back or charge the early termination fee. However, this unethical retailer does not. They first pretend to be the genuine store in many ways, put an unreasonable (perhaps not legitimate) term with small letters on their receipts without explaining the huge difference, and try to take your PAID phone away if the contract is terminated between 14 days and 7 months. I believe a reasonable T&C has to be enforced by Verizon Wireless for this retailer, or they have to be punished if they resist.
    I may have to be ripped off $500 for not paying too much attention on the store name and on the receipt term which nobody will read by trust on Verizon Wireless, but no other people should suffer from the same pain.
    How do you think? Thanks for any input from people or Verizon Wireless representatives.
    Private info removed as required by the Terms of Service.
    Message was edited by: Admin Moderator

    Hello,
    Thanks for answering. My posting had been blocked for some time, so I thought Verizon simply did not like the posting. Now I discovered this posting was re-opened.
    To clarify, I have been using Verizon for 7 years, and I'm well aware of all the Verizon charges, fees, and T&C in the process of properly upgrading phones multiple times. The point is that, the retail store "STAY CONNECTED VERIZON WIRELESS" in NY has deceptive signboard and interior that are sufficient to enforce or confuse customers to believe the store is a genuine Verizon Wireless. And, they inserted unreasonable and unacceptable term on the receipt about the termination (very problematic between 14 days and 7 months). However, they did not notify at all about those (3rd party and termination). If I knew the store was 3rd party, I would have read T&C very closely. Actually, you can see that all the angry yelp reviews by Glenn P. also point out the deceptive signboard part. The person also thought the store was genuine Verizon Wireless until the collection department contacted for the astonishing $500. Later, basically they softly threaten to report for a negative record if you do not return the PAID phone or pay the extra $500.
    Apart from the deceptive signboard and interior, I want to simplify the example for the unreasonable T&C as follows. As a customer, I paid for the discounted phone price $299.99+tax, the upgrade fee $35, and the early termination fee $350. At that point, the genuine Verizon Wireless does not take the phone away and all the business is done since the early termination fee compensates the discount. When the weird retail store kicks in, they suddenly require the phone back or $500 equipment termination fee paid because the termination was between 14 days and 7 months from the contract. I don't think they truly have a legal right or basis to do that since it is a duplicate penalty which is also very excessive, but I just respected the one ugly sentence on the receipt about the unreasonable $500 equipment termination fee. Anyway, the full retail price is $749, and the total payment with this retail store became easily more than $1,200 or I have to return the PAID phone (~$700) to them. What an easy business from their sides! I believe Verizon Wireless, once you know about this unethical retail store, you should take a proper action. I would understand a bit more about special T&C if they provided special discounts as Best Buy or Walmart, but the discounted price was exactly same with Verizon Wireless. Is there any justification about the $500 equipment termination fee? Possibly you can have $100 or so to minimize the damage as a 3rd-party store, but not $500.
    When I contacted the collection department of stayconnectionwireless.com, the person tried to justify $500, but I just told one thing: I know the genuine Verizon Wireless does not charge the weird equipment termination fee once the early termination fee $350 is paid. The person became silent after my comments because I knew Verizon's T&C very well. However, I had to pay $500 to avoid all the potential legal issues. Normally the good way to deal with this should be to pay first and take wrong things back.
    My first expectation was that, Verizon Wireless would take a reasonable response on my posting. However, two postings on this Verizon forum were immediately blocked, so I had to file a complaint on FCC (Federal Communications Commision) about "Stay Connected Verizon Wireless". I don't know how much legal obligation they can impose, though.
    Now, since you re-opened my posting and replied, if your company situation allows, I hope Verizon Wireless can investigate this retail store's T&C and advise not to do that. They might be the only store that excessively charges such fees as authorized 3rd-party dealers. If they resist and if I'm one of the board member in Verizon Wireless, I would control the quality of authorized 3rd-party retail stores and take proper actions to retain Verizon's credibility. I don't know whether Verizon Wireless will do that.
    Please contact me if more information is needed. Thanks.

  • Service cancellation fee

    I need to cancel our service. We have 4 lines, all being smartphones. How do I do it? I'm SURE Verizon charges a cancellation fee, ha!

    mimisan99 wrote:
    If you cancel in the middle of your billing cycle...Verizon will give you some mumbo jumbo that the "port"  didn't complete until the day before your next billing cycle.  How convenient!!!  I cancelled 3 weeks before my billing cycle and paid their early termination fee.  I didn't have a problem paying that but I do have a problem paying them until the end of the cycle when I can't use the phone.  They got an extra $75.  So don't cancel in the middle of your cycle but then if you do, they will probably give you some **** about the "port" didn't finish until the next billing cycle.  I guess either way your are screwed!!!  Glad I am not a Verizon customer.  BTW, I was transferred three times to learn that I wasn't getting my $75. bucks back.  Good Luck!!!
    Actually, paying for the full final month of service isn't "mumbo jumbo," it is part of the terms and conditions of the customer agreement:
    WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
    If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation.  (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee.  If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete.  Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete.  Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then.  Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
    It has nothing to do with the port.  When you agree to the contract, you agree to pay for that final month. Most carriers do this.  I had U.S. Cellular for a couple of years, and they had the same policy.  I don't know about AT&T or T-Mobile, but I am fairly certain Sprint has the same terms as well.  Knowing the terms of the  contract you agreed to saves time, hassle, and frustration.  Also you don't have to pay two companies for a one month of service. 

  • How much is my early termination fee?

    I have an iphone 5 that I bought with a 2-year contract. I'm leaving the country in september so that'd be 2 months before my contract ends. How much early termination fee do I have to pay? How do I find out?

    Keep in mind it would have to be less than 2 months for it to be $130. If you have exactly 2 months left on your contract and you cancel your line, you would not yet have completed 22 full months which would bring your ETF up to $140. When you have completed 22 months of your contract, that means you are in the first day of the 23rd month, so you actually have LESS than 2 months left on your contract. It is not how much is LEFT on your contract before the end, but how much you have completed. If you have only completed 21 months and 29 days, Verizon still considers you to have 3 months left on your contract for ETF purposes.

  • Early Termination Fee with No Service Available After Move

    I have been a proponent and a loyal customer of Verizon FIOS for 7 years. Our contract was set to expire earlier this year and we were faced with a significant monthly increase. Knowing that we may (or may not) be moving within the next 12 months, I proactively asked two separate sales agents about the Early Termination Fee if we were to sign another contract. We knew the area to which we are moving lacks Verizon FIOS coverage, and because of that BOTH agents said the fee would be waived.
    Now 7 months have passed and we are moving. I called Verizon to cancel our service, and the retention specialist so kindly asked for the $170 ETF. She told me that the fee would not be waived, regardless if Verizon could not provide continued service at my new residence. She was also kind enough to apologize that I was misinformed at the time I signed the new contract.
    Whether I was misinformed, misled, or the sales agents intentionally misrepresented the terms to secure the contract, I expect a company to have better standards and practices. After my conversation, a simple search revealed numerous examples of Verizon customers in the exact situation as me. As the old adage goes, ‘Where there’s smoke, there’s fire.’ And clearly the practice of misinforming customers is present, abundant, and even possibly accepted.
    I doubt that by the time I move that my ETF will be waived, and I will be extorted into paying it in full. My hope is that a potential customer reads this and other forum posts, and becomes a more informed consumer of the Verizon packages and contracts. Before signing a contract, not only do due diligence of reading the forums, ask the sales agents to point out where features are located in the contract. If they can’t or if they won’t put in writing what they say, then walk away.
    The only solace I have is that I will be renting my house. When the tenant moves in, I have the opportunity to inform – or perhaps misinform – them of who has superior Internet and Television performance in our area.
    Good luck and happy shopping!

    Hi FIOSfan07,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Verizon does not want to honor early termination fee waiver! ANY ADVICE??

    So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee.  Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c.  Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon.  I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
    First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
    Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
    Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
    Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years.  This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
    Has anyone been in this situation and if so how did you resolve it.  Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

        Pappiah,
    I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
    StevenR_VZW
    Follow us on Twitter at @VZWSupport

  • Early Termination Fee - What will I be charged?

    I signed up with Verizon a few months ago but having some issues.  If I cancel now, am I only responsible for the $350 early termination fee and any usage for the current billing month?  Am I correct in assuming I would then own the phone and can also keep any rebates received when signing up?

        jshemphill
    I wouldn't want to lose you so soon.  What is the reason for wanting to cancel your contract?  The $350 termination fee is a lot of money and I want you to save it.  How can I help you restore our friendship? We are here to help.
    YareliM_VZW
    Follow us on Twitter at @VZWSupport

  • Help With Early Termination Fee

    my contract ends in february. it is a 2 line family plan with basic feature phones. i was told that the early termination fee was prorated. if i were to end my contract today, how much would the termination fee be? 
    and if i cancel my service and go to another provider, can i still keep my number if i ended early?

    VERIZON WILL TRY TO DELETE THIS POSTING, THEY HAVE DELETED EVERY OTHER ONE I POSTED THAT TALKS ABOUT THIS SUBJECT. DON'T DELETE!
    IF VERIZON DID NOTHING WRONG, WHY WOULD THEY KEEP DELETING MY POSTING??
    I have the same question but I have a Droid 2 and cannot locate the early termination anyplace!
    My situation has one little kicker, the plan was due to end Jan 3, 2012 (pretty soon) but the phone I supposedly purchased brand new, with a 2 year contract was a Blackberry Tour 9630 that had been refurbished from previous owner.
    The Blackberry Tour was NOT new but a refurb because the rebate wouldn't process due to "already having a rebate sent out for this device". I did get the $75 eventually and all was good for about 3 weeks. Then the phone was not working right, it froze up and the trackball wouldn't work. Over the next 6 months I had been given 5 replacement Tours and all had similar issues.
    Long story short, Verizon wouldn't let me get a different model Blackberry unless I paid full retail and stayed in my 2 year contract. I was so furious that this phone wasn't working and it was the only line I had, I finally went to the FCC to complain. That got their attention and I was sent on to Corporate for help.
    They finally agreed to send me a different phone because I called RIM (Blackberry's Manufacturer) and was told "The Tour has been pulled from the market due to problems in the design, it's been replaced by the Blackberry Bold".
    OK so the manufacturer is telling me the Tour was a dud but Verizon wanted to charge me $50 to get a Bold. I said "forget it, I'll let the FCC decide the issue". At that point they said "pick any phone you want and we'll ship it out brand new".
    I decided against the Bold since it was also very new and didn't want more issues so after speaking in length with the corporate rep, I decided on a Droid 2. Great phoone, no issues until the latest update.
    Here's the where I got scammed, after they sent me the Droid 2 in June , they restarted my contract from Jan 3rd to June 3. They added 5 months onto my contract.
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