Early Termination

I mean, this is bad. Do not want to go but there is no other go.
Initially, there is no signal in my office location, started a topic here as well to get solutions.
Spoke to customer care and they suggested I sepnd my money and get a amplifier for $250 or more. Man if I had that money wouldn't I pay up the entire early termination fee and quit this bad network ?
Last 8 months, when I am inside my building all calls dropped, no voicemails delivered, no messages and no internet. I am in my office 9-6 daily. Imagine how pathetic I would feel without being able to use a phone for which I am paying monthly bills without miss, 2 connections.
Note: coverage in my office location is "Good" according to the coverage map. they say coverage inside buildings cannot be assured. What the heck are they providing service for ? only for people in the road, out in the SUN ? ? ?
Last week we shifted residence and guess what ? Our coverage at home is also lost, most of the calls dropped!!!
And the coverage viewer says good coverage in my home area as well.
Enough is enough! Don't want to be here anymore.I will try and find who provides better network coverage and move on. ATT sucked, we moved to verizon believing it is a superior network, same crap here
Could someone from customer support help me with disconnecting my 2 lines please ?
Read above, this is from a frustrated customer who lived with pathetic service for almost an year now with 2 lines.
Appreciate any help.

I have an iphone4 with this pathetic verizon conenction, I am not sure how much would be the ETF. I am only 6 months prior to 2 year contract ending still, I have to pay hefty! Awesome! Whatever it is, I am not planning to stick to vzw anyways, what's the use of having vzw connection and if they don't provide good service??
Good luck!

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How do I determine what my early termination fee will be?

My phone broke last week. The ear piece is distorted but it still works using a headset. I went into the store to see about fixing it. The don't work on LG Chocolates and I was told the replacement is an LG Extravert. I inquired about getting a new phone and using the value of the Extravert towards the new phone but was told they don't do that. I have been paying insurance on my phone for a couple years now and thought that meant I'd get a phone that was as good as my Chocolate. (removed) Since they would not work anything out with me(a 15 year customer with a family of 4 plan), I had them send me the Extravert. The store clerk said it was going to be there the next day. Apparently next day means over-the-weekend. So I was out of town the beginning of the week and didn't get to open the box until yesterday. The Extravert came incomplete with no battery nor back. It is also clown-red. The specs show it is clearly not an equal replacement for my Chocolate. Whatever... Anyway I got to argue with 2 Verizon reps on the phone about how it was not an equivalent phone for about an hour at one point being told that i had the option of selling the Extravert back to them for, much to my chagrin, $1. I pay $6 a month to insure my phone and they will send me a phone they value at $1!. I asked how much they would sell me the Extravert for and the rep said around $175! So you can probably see why I am not a happy customer. 15 years of loyalty and they can't do a thing to help me and don't seem to care. I realize it is not the person I talk to on the phones company and I am just one person so I am small potatoes. Again, whatever... So after the frustration of the last week, I have decided I need to end my relationship here and move on. So after venting, how does Verizon determine the early termination fee? Thanks in advance for your responses and a big no-thanks to Dorothy (removed) who was one of the exasperating folks I got to argue with for an hour yesterday...
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't cancel service online. However, if you are moving to another carrier, start service with them and port your number - that will initiate the cancellation from Verizon. You also have to have an active line of service to port your number; if you cancel before starting service with someone else, your number is lost.
Backdating an increased data allowance is preferable and allowed - prorating is why you can't backdate a reduction. It will most likely result in overages in a majority of situations, defeating the purpose of the reduction, so it is simply not possible to do. The reduced allowance will take effect the next billing cycle.

HT4623 I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile netwo

I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?

As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.

1st generation iPhone and Early Termination Fee

Hello all, here's a question, since it was announced that AT&T will no longer share revenue with Apple does this now mean that owners of the unsubsidized 1st generation iphone will be able to get out of their 2 year contracts early without a Early Termination Fee?

More than likely, yes.
The first generation iPhone was not subsidized in the traditional way, as the iPhone 3G will be subsidized.
at&t did not provide a subsidy or a discount to you on the sales price of the first generation iPhone.
I became an at&t subscriber 3-4 months prior to the iPhone being available. I selected a phone that was subsidized by at&t agreeing to a new two year contract. I activated my iPhone as an existing subscriber agreeing to a new two year contract on my iPhone's activation date. I was not charged an early contract termination fee or any penalty when doing so, and I still have my original phone that was subsidized by at&t which I've used with my iPhone's SIM card on occasion.
The same should apply when purchasing the iPhone 3G, which will require agreeing to a new two year contract beginning on the activation date for the 3G iPhone with no early contract termination fee penalty for the existing iPhone - which was not subsidized in the traditional way as the iPhone 3G will be subsidized.

Early Termination for Upgrading to Smart Phones

I am really frustrated with Verizon right now. I have plan with several smart phones and 2 basic phones. I wanted to upgrade these 2 phones to Smart Phones. I couldn't imagine that this would be an issue. Verizon only earns more money by having me purchase smart phones instead of basic phones. I was told that I can't upgrade until September when the contract on these basic phones is up unless I want to pay a $175 early termination fee per phone. I understand that in general, you need people to stay with the contract for the 2 years in order to cover the price of the phone they were given. In this case, these are cheap phones. I'm sure they have been paid for many times over in the past year. If I upgrade, verizon will be getting $40 a month per phone instead of $20 a month per phone. I might even upgrade the Data plan. Instead I am completely trapped until September. $175 Termination fee would be way more than these basic phones are worth. I am tempted to go to another carrier and start a new contract and let these run out - it will actually cost me less to pay the bill for these phones and not use them than to pay for an early termination fee. Or maybe I'll try one of the comanies that offers to pay your termination fee. Verizon - you are not making sense! P.S. If you want my basic phones back, you can have 'em.

Unfortunately Joe, VZW can't bend the rules just to satisfy you or anyone else. I know you may think that it would be only smart for them to let you out to get another phone plan that will yield them more revenue. However, they're not seeing it that way in your case. Rule are rules regardless of if we like them or not. I upgraded my iP5 to an iP6+ in September. I was less than 2 months on the end of of current 2 year agreement...but because I used Early EDGE I had to give away my phone, which I was 2 months from owning outright, back to VZW for absolutely no compensation just to enjoy the offer of Early EDGE. Fair...maybe not to most. Some people would think that VZW should have just let them out since they were so close to the end...but I didn't see it that way. I understood my agreement when I signed up and therefore I knew I had to uphold my end of the bargain. My point is, VZW makes exceptions for a lot of things...but I've never really heard anyone on here say that they've bumped up an upgrade just because they were asked by the consumer. Best of luck to you with your next carrier...but be advise that I don't think many other carriers are going to bump your upgrade date just because you ask...they'll inform you that if you plan to upgrade earlier than 2 years then you'd probably want to try their version of EDGE...(i.e. Next, JUMP, or Easy Pay)

$500 equipment termination fee after paying $350 early termination fee?

Hello,
For some reason, my previous posting now says it is an unauthorized one and it cannot be accessed. I'm posting about a case of my girlfriend who upgraded to iPhone 5S 32G ($299.99+26.62) on December 23, 2013 with the 2-yr contract and had to cancel on January 7, 2014 since she had to leave the country. It would have been nicer if the cancellation was within 14 days, then she could simply cancel the contract and return the device without the early termination fee $350. Unfortunately, it was not the case, and she had to pay the early termination fee $350, the upgrade fee $35, and the amount for the last month usage. Everything was paid off as the terms and clauses said, and until that time, everything was fine: paid the gross amount of $299.99+26.62+350+35+more unfortunately, but kept the phone at least.
The bad story came today via an email from Rosee (removed) ([email protected]), a person from Collections Department of stayconnectedwireless.com, saying that my girlfriend will be charged the sum amount of $500 due to terminating your Verizon wireless account without returning the equipment to the store. What??? She looked at T&C very carefully before the unfortunate early termination and paid all the huge amount of fees Verizon described in its T&C for termination. The early termination fee is usually considered to account for the discount you get with the 2-yr contract. At the time of early termination, Verizon either wants the device back or the early termination fee paid, not both. Since my girlfriend already paid off all the fees, the email sounded totally weird. What will be your reaction if you paid $299.99+26.62+350+35+more which is about the full retail price and the store says you have to return the device or pay $500 more?
I had to search over the web to figure out what happened.
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-2
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-4
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-5
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-6
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-8
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-9
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-10
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-11
I understand how much anger this person Glenn P. had for these "Stay Connected Verizon Wireless" stores that are seemingly genuine Verizon Wireless stores but just premium retailers unless you look at the signboard very very very carefully. In fact, I could realize the fact today since they pretended to be genuine from many aspects. Now after reading the posting and thinking, what happened becomes very clear to me. They are not genuine Verizon Wireless but pretend to be the one, and they put a disgusting term on their receipts: if any 2-yr upgrade or new activation is cancelled within 7 months of contract, there is a $500 equipment termination fee unless the device is returned to the store in perfect condition. What this term essentially forces is, if you terminate between 14 days and 7 months, you pay all the phone price and the early termination fee properly, but you also need to return the device to this disgusting "Stay Connected Verizon Wireless" retail store or pay $500 to the "Stay Connected Verizon Wireless" retail store.
I would like to suggest a few things.
0. Look at the store names and the receipts very carefully. There are stores that are seemingly Verizon Wireless but just retailers. And the receipt may say something absurd. I believe this term is a sort of duplicate penalty (thus not legitimate) that rips off more than the retail price of the phone.
1. Do upgrade or activation from the genuine VERIZON WIRELESS. If you upgrade or activate a phone from these "STAY CONNECTED VERIZON WIRELESS" retailers and if you happen to cancel the contract between 14 days and 7 months, you have to lose your phone or pay additional $500 even if you paid off the already-huge $299.99+26.62+350+35 which is about the full retail price.
2. Verizon Wireless, I believe the company, as an influential company in the US, should carefully control the dealer quality and impose reasonable T&C for the dealer. The genuine Verizon Wireless is reasonable in that sense: either take the device back or charge the early termination fee. However, this unethical retailer does not. They first pretend to be the genuine store in many ways, put an unreasonable (perhaps not legitimate) term with small letters on their receipts without explaining the huge difference, and try to take your PAID phone away if the contract is terminated between 14 days and 7 months. I believe a reasonable T&C has to be enforced by Verizon Wireless for this retailer, or they have to be punished if they resist.
I may have to be ripped off $500 for not paying too much attention on the store name and on the receipt term which nobody will read by trust on Verizon Wireless, but no other people should suffer from the same pain.
How do you think? Thanks for any input from people or Verizon Wireless representatives.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Hello,
Thanks for answering. My posting had been blocked for some time, so I thought Verizon simply did not like the posting. Now I discovered this posting was re-opened.
To clarify, I have been using Verizon for 7 years, and I'm well aware of all the Verizon charges, fees, and T&C in the process of properly upgrading phones multiple times. The point is that, the retail store "STAY CONNECTED VERIZON WIRELESS" in NY has deceptive signboard and interior that are sufficient to enforce or confuse customers to believe the store is a genuine Verizon Wireless. And, they inserted unreasonable and unacceptable term on the receipt about the termination (very problematic between 14 days and 7 months). However, they did not notify at all about those (3rd party and termination). If I knew the store was 3rd party, I would have read T&C very closely. Actually, you can see that all the angry yelp reviews by Glenn P. also point out the deceptive signboard part. The person also thought the store was genuine Verizon Wireless until the collection department contacted for the astonishing $500. Later, basically they softly threaten to report for a negative record if you do not return the PAID phone or pay the extra $500.
Apart from the deceptive signboard and interior, I want to simplify the example for the unreasonable T&C as follows. As a customer, I paid for the discounted phone price $299.99+tax, the upgrade fee $35, and the early termination fee $350. At that point, the genuine Verizon Wireless does not take the phone away and all the business is done since the early termination fee compensates the discount. When the weird retail store kicks in, they suddenly require the phone back or $500 equipment termination fee paid because the termination was between 14 days and 7 months from the contract. I don't think they truly have a legal right or basis to do that since it is a duplicate penalty which is also very excessive, but I just respected the one ugly sentence on the receipt about the unreasonable $500 equipment termination fee. Anyway, the full retail price is $749, and the total payment with this retail store became easily more than $1,200 or I have to return the PAID phone (~$700) to them. What an easy business from their sides! I believe Verizon Wireless, once you know about this unethical retail store, you should take a proper action. I would understand a bit more about special T&C if they provided special discounts as Best Buy or Walmart, but the discounted price was exactly same with Verizon Wireless. Is there any justification about the $500 equipment termination fee? Possibly you can have $100 or so to minimize the damage as a 3rd-party store, but not $500.
When I contacted the collection department of stayconnectionwireless.com, the person tried to justify $500, but I just told one thing: I know the genuine Verizon Wireless does not charge the weird equipment termination fee once the early termination fee $350 is paid. The person became silent after my comments because I knew Verizon's T&C very well. However, I had to pay $500 to avoid all the potential legal issues. Normally the good way to deal with this should be to pay first and take wrong things back.
My first expectation was that, Verizon Wireless would take a reasonable response on my posting. However, two postings on this Verizon forum were immediately blocked, so I had to file a complaint on FCC (Federal Communications Commision) about "Stay Connected Verizon Wireless". I don't know how much legal obligation they can impose, though.
Now, since you re-opened my posting and replied, if your company situation allows, I hope Verizon Wireless can investigate this retail store's T&C and advise not to do that. They might be the only store that excessively charges such fees as authorized 3rd-party dealers. If they resist and if I'm one of the board member in Verizon Wireless, I would control the quality of authorized 3rd-party retail stores and take proper actions to retain Verizon's credibility. I don't know whether Verizon Wireless will do that.
Please contact me if more information is needed. Thanks.

How much is my early termination fee?

I have an iphone 5 that I bought with a 2-year contract. I'm leaving the country in september so that'd be 2 months before my contract ends. How much early termination fee do I have to pay? How do I find out?

Keep in mind it would have to be less than 2 months for it to be $130. If you have exactly 2 months left on your contract and you cancel your line, you would not yet have completed 22 full months which would bring your ETF up to $140. When you have completed 22 months of your contract, that means you are in the first day of the 23rd month, so you actually have LESS than 2 months left on your contract. It is not how much is LEFT on your contract before the end, but how much you have completed. If you have only completed 21 months and 29 days, Verizon still considers you to have 3 months left on your contract for ETF purposes.

Early Termination Fee with No Service Available After Move

I have been a proponent and a loyal customer of Verizon FIOS for 7 years. Our contract was set to expire earlier this year and we were faced with a significant monthly increase. Knowing that we may (or may not) be moving within the next 12 months, I proactively asked two separate sales agents about the Early Termination Fee if we were to sign another contract. We knew the area to which we are moving lacks Verizon FIOS coverage, and because of that BOTH agents said the fee would be waived.
Now 7 months have passed and we are moving. I called Verizon to cancel our service, and the retention specialist so kindly asked for the $170 ETF. She told me that the fee would not be waived, regardless if Verizon could not provide continued service at my new residence. She was also kind enough to apologize that I was misinformed at the time I signed the new contract.
Whether I was misinformed, misled, or the sales agents intentionally misrepresented the terms to secure the contract, I expect a company to have better standards and practices. After my conversation, a simple search revealed numerous examples of Verizon customers in the exact situation as me. As the old adage goes, ‘Where there’s smoke, there’s fire.’ And clearly the practice of misinforming customers is present, abundant, and even possibly accepted.
I doubt that by the time I move that my ETF will be waived, and I will be extorted into paying it in full. My hope is that a potential customer reads this and other forum posts, and becomes a more informed consumer of the Verizon packages and contracts. Before signing a contract, not only do due diligence of reading the forums, ask the sales agents to point out where features are located in the contract. If they can’t or if they won’t put in writing what they say, then walk away.
The only solace I have is that I will be renting my house. When the tenant moves in, I have the opportunity to inform – or perhaps misinform – them of who has superior Internet and Television performance in our area.
Good luck and happy shopping!

Hi FIOSfan07,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon does not want to honor early termination fee waiver! ANY ADVICE??

So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee. Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c. Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon. I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years. This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
Has anyone been in this situation and if so how did you resolve it. Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

Pappiah,
I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
StevenR_VZW
Follow us on Twitter at @VZWSupport

What is the early termination fee on my LG Exalt if I terminate on Sept 6, 2014. I bought it on Sept 5, 2013. Under a 2yr contract

What is the early termination fee on my LG Exalt? If I terminate on Sep 6,2014?@ I purchased it on Sep 5, 2013 under a 2yr contract. ??

Thank you tikibar1. Appreciate it.
>

IPhone early termination fee.

My Iphone 4S 16Gb is completely smashed and im looking at getting a new one. Im on Telstras $59 freedom plan. How much will it cost me and is it cheaper buying a new iphone or paying an early termination fee? Im only 6 months into my plan.

Ask Telstra what it would cost to upgrade or buy outright.
Apples prices for no-commitment phones are clearly posted on their website.

Sliding scale on $350 early termination fee

So, one might expect that if I signed up for a phone, such as a 4G android phone, with a $350 early termination fee, that the fee would be reduced by $10 for each month that I maintained service under the contract.
Is this correct? ... and where has Verizon posted this information on the website?

ChesMac wrote:
So even if you get to your last month of your contract your still charge at least $120 to get out early????? Well thats fair.......not.
Well, if this was an individual plan, it would obviously make sense to change your plan minutes to the minimum for that last month and just finish the contract. Cheaper than the ETF.

Early termination fee

Does anyone know, if my contract ends before my billing cycle ends (i.e., my contract expires on 2/22 but my billing cycle ends 3/7) would I be charged an early termination fee if I port my number to a different carrier after 2/22 but before 3/7?

Hi TwistedAngelXx!
We don't want to lose you and I'm here to help! Please follow and Private Message me for additional assistance.
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Early Termination Fee - What will I be charged?

I signed up with Verizon a few months ago but having some issues. If I cancel now, am I only responsible for the $350 early termination fee and any usage for the current billing month? Am I correct in assuming I would then own the phone and can also keep any rebates received when signing up?

jshemphill
I wouldn't want to lose you so soon. What is the reason for wanting to cancel your contract? The $350 termination fee is a lot of money and I want you to save it. How can I help you restore our friendship? We are here to help.
YareliM_VZW
Follow us on Twitter at @VZWSupport

Paying an Early Termination Fee

Maybe this is a stupid question but I do not know the answer so I'll ask. Can you pay the Early Termination Fee (ETF) no to end service but to migrate to a month-to-month contract?

AFAIK, the short answer is 'no'. You pay an ETF because you're ending your contract term early, and if you then turn around and try to reactivate service within the first 50 days (at least I think it's 50; it may be 60), your contract is reinstated.

Added 3rd line, my own feature phone, to NATIONWIDE LOYALTY SHARE 550 plan. Penalty for early termination of that line?

I went to a Verizon store to activate, on a pay-as-you-go basis, an old feature phone I owned so I could use it for a month or two while I am selling a house. The Verizon agent said the best thing would be to add it as a 3rd line on my existing NATIONWIDE LOYALTY SHARE 550 plan, where it would only cost the $9+ monthly fee and use minutes from the pooled 550 plan minutes. I made sure he understood that I may only need the additional phone/line for a month or two, then cancel it when the house is sold. He said I could easily delete the line and phone at no penalty. HOWEVER, when I got home and looked at my online receipt for the new line, it states "Date of Activation: 9/06/2013, Contract End Date: 09/06/2015, Early Termination Fee: UP TO $175." I am looking for a written reply from a Verizon representative why the receipt states an early termination fee when I was told that there would be none because I am using my own phone?

I was able to contact my Verizon agent at the local store and he said the 3rd phone was incorrectly added as being subject to a 2-year contract. He went into my account and changed that 3rd phone to a one day-contract so it now shows as a month-to-month phone with no termination fee. Unfortunately, he said he cannot re-print a corrected receipt with the change. I asked him to make a screenshot of my account showing the 3rd line and had him email it to me. Hopefully, that will suffice when I terminate the line in a month or two.
This is a good reason to always check the written agreements and receipts when you buy anything. Never just take what is taken verbally as binding. It is what actually gets entered into the system and what the contract terms state in writing.

Early Termination

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