Early upgrade for broken phone?

Hello--I have an iPhone 5 that is due for an upgrade on 12/13. Neither of the exterior buttons (the top power button and the home button) work anymore, and therefore I cannot turn on/light up my phone without plugging it in to a charger, and I can never turn it off. Recently, I started getting frequent messages about an "Invalid SIM," where I can't make any calls, send texts, use internet, etc. without turning it off and restarting it. The problem is, I can't turn my phone off, so I just have to wait for the power to run out. I am a graduate student living on my own far away from family, and I don't have a land line, so my phone is my only source of communication, so it really worries me that I often can't use it. Will Verizon ever allow an early upgrade (1.5 months) for a phone that truly just doesn't work any more? If so, how do I go about this? Thank you so much for your help!

Unless they start a new promo the answer is no. If you're having SIM issues get a new one.

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Early Upgrade for Fascinate Owners

Since so many of us are having difficulty with our fascinate phones, and some of Verizon users have been able to exchange their phone for another phone, you would hope Verizon would at least provide the current fascinate users with a one time option of an early upgrade for those who are ineligible at this time for an upgrade. What Say you Verizon!!!!!

Based on the issues that Fascinate users are experiencing, it looks like there could be a common cause. Dropped/not received calls, slow network performance, lost network connectivity and poor battery life could all be linked back to the radio/antenna. I have also seen threads stating that the antenna in the Fascinate is of a poor design. If this can be proven, then there might be a legal recourse for the Fascinate owners.
Turn off 3G data and the phone's battery life improves dramatically. Turn on Wifi, connect to an AP and again, the battery life improves dramatically. Stand next to another Verizon Wireless user with another manufacture's phone and the notice the difference in cell strength between the two phones. The Fascinate usually will have less or no "Bars".
If this can be attributed to a "design flaw", then it should fall under electronics lemon laws.
- Tim

It takes 8 hours to download the new upgrade for my phone. Then after 8 hours downloading it says sorry there was an interuptions of some sorts. this is rediculous. ive tried 3 times, eating my cap and still no results.. seriously what must i do?

It takes 8 hours to download the new upgrade for my phone. Then after 8 hours downloading it says sorry there was an interuptions of some sorts. this is rediculous. ive tried 3 times, eating my cap and still no results.. seriously what must i do? Been an anyone help....

Hi there, thanx for the quick reply.
Ok the error code after 8 hours of downloading said error code 9006. I’m not too good withcomputers and I’m really battling with this. And tell me is it really necessary to download update 4.3.3... If I’m having so much trouble it really makes me deponent to try and try again...I have the iphone 4 16 GB 4.3 (8F190) version. Model MC603SO. Itunes10.2.2.14...
And why does it take 6 – 8 hours?
Hope you can help
Kind regrds

Support gave me an early upgrade and ordered phone for me. Card was not charged, no conformation e-mail...Nothing?

My Samsung Galaxy S3 has been broken for about two months now. The lock button is broken so my phone shuts off and won't turn on for hours, it just vibrates. My phone sometimes has absolute zero service, while my boyfriend had full bars. So, I called support and they gave me an early upgrade, I told them I wanted to get the HTC One M8 and in what color, they told me how much it would be and said it would be confirmed Sunday and would be shipped Monday. Well, it is now Monday night and my card has not been charged, I have no e-mail from them, and online it says I have ordered a new device for my current phone so I don't have an upgrade, but I go to my receipts or documents and there is nothing?
I need my phone and I've tried calling support, but my phone is broken....

Hi Adrela!
I'm sorry to learn about your device! I'm glad you are getting a new device so you can enjoy our service again! Were you given an order number? You can check http://vz.to/1ppeDLI to check the progress of the order?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Early upgrade for device?

So, I've been finding some contradictory information on this subject and I figured this would be a good place to ask. First, my story:
I've got a Samsung GalNex, and it's due for an upgrade June 3rd. Normally, this would be fine and dandy, but I'm actually leaving the country for two months on June 4th. Thus, if there's any problem with the new phone I will have zero time to fix it. I'm a bit gunshy of just rolling the dice because I've been suffering from the reception issues that apparently have plagued some GalNex adopters, and I'd rather not just rush in to another phone without that 14 day grace period on my side.
If there's any way I could upgrade early, that would be a tremendous help; Verizon has done right by me in the past, and I'm hoping they'll do so again. I'd really like to take care of this sooner rather than later; I've got a lot to deal with in the immediate lead up to the trip, and I'd rather not spend my last week in the States (during which I also have to work) running around trying to get this sorted out.
Thanks!

I can definitely understand where you are coming from with all of this, Enki. While we do not have early upgrades, we can see if there are any available options or promos that may help out. I have sent you a Follow request. Please accept it, and send me a DM so I may assist!
NicandroN_VZW
Follow us on twitter @VZWSupport

Early upgrade for secondary line

I was hoping maybe somebody could shed some light on a few questions I have about the whole "early upgrade" deal
For starters, I am a secondary line on a family share plan with 4 other people. I am the only one who has (and will be getting) a smartphone. Will I be able to upgrade to the Droid X early even if I'm the only person out of 5 who gets a smartphone?
Also, I am listed as an "Account Manager" in the "My Verizon." Will the holder of the primary line need to be at the Verizon store to sign the new contract, or does my "account manager" status make me eligible to sign the new agreement?
Lastly, could the holder of the primary line wait until September (when all of us are actually due for an upgrade) to upgrade his phone and still be able to use his NE2 credit?
Thanks in advance for any help.

Hi. I understand that you have questions regarding upgrading your phone and I can certainly help you from here. In order to check to see if you have an early upgrade available, you can check the primary number on the account to see if it is eligible. Only the primary number gets an early upgrade. You can always order the phone on that number when they are eligible because when you receive the phone, you can activate it on the line you want. You can check to see their upgrade eligibility by going to the "Shop" tab within your account, go to "Wireless" and click on the "Upgrade to new phone" option to check the dates for all of your lines.
If you are registered as an account manager online, you can login your account to order the phone, the account holder does not need to go to the store to sign a contract. If you are classified as an Account Manager, that does make you eligible to upgrade phones on the account.
Yes, if one of your lines are eligible for an upgrade, you do not need to upgrade now. You can wait and still get your discount.
Please let me know if you have any other questions.
Thanks!

Stories about early upgrades for the Droid Bionic.

Hello,
I have been searching for stories about the Bionic for a while, and I have seen a couple pop up that say Verizon is offering early upgrades to *SOME* customers.
http://www.gizmocrunch.com/mobile/8185--verizon-iphone-5-htc-vigor-nexus-prime-motorola-droid-bionic
I have been a customer of Verizon for a little less than two years. I am still using the OG Droid, and it is starting to bogg down quite a bit and freeze/crash randomly, so getting a new phone is one of the top things on my list. My upgrade discount is up on 10/25/11, but seeing that the Droid Bionic is going to come out Sept 8th (little more than a week), and seeing that Verizon is offering early upgrades to certain people, I was wondering who exactly GETS these early discounts. Reading the articles apparantly Verizon sent emails out to some people, but I haven't gotten anything about it.
So are these articles correct? If so, who exactly CAN get the discount? And will I be able to get the phone when it comes out?

This promotion, although recently released, doesn't necessarily pertain to the Droid Bionic alone. Verizon sent out thousands of e-mails to customers that have never owned a smart phone before and fit various other criteria. The promotion allows you to upgrade from a basic phone to a smart phone early if you wish to do so. The promotion also entitles the customer to a $100 rebate in the form of a Visa gift card if they mail in their old basic phone as well. Hope this helps.

Early upgrade for employee plan???

My sister works for Verizon and I am on her employee plan. Is there ANY way for me to upgrade phones early? She said we don't qualify for the early upgrades promo that Verizon is running, but I'm wondering if there is some other option for me...

No,if you are on an employee acct exceptions are not made. U guys should be able to upgrade every 10 months though. U had your phone that long?

How to turn off "Find my iPhone" for broken phone before passing it to repair services?

My wife's iPhone 5 is broken (water damage) and would not even switch on. We have an insurance, so it is going to be repaired. However, the repair agency advised us that we have to turn off the "Find my iPhone" function for this phone before we pass it to them for repair.
The problem is that the phone does not turn on at all, so there is no way to turn the feature off directly from the phone. It was possible to remove it from iCloud, but from what I understand it still does not switch "Find my iPhone" off.
Repair agency told us that we have to delete the Apple ID profile completely in order to make the phone repair-able. Is that correct? Is there no other way? I am afraid that if we delete the Apple ID profile, then all the purchased apps will not be accessible any more. Also this ID is in use by other devices (Mac Mini, iPad) so that's not exactly the ideal situation.
Please advise.
Thank you.

I do suspect that they will not be really repairing. However, I was told what I was told, and I just would not like to end up in situation when an iPhone gets comletely locked if they manage to fix it somehow but then it would lock-out because I did not remove it from "Find my iPhone".
I could remove the phone from the account already (as the page you refer to suggests). Will that be sufficient? Erasing it is not possible because it is switched off.

O2 not doing early upgrade for 3GS like they did the 3G

Bit of a shame. Not surprised given the prices. Very expensive

Given the mediocre mega pixel hike (well scrape might be more accurate) and of course your compass! very handy these days :o) is the price worth an early upgrade?
I'll see out my 3G contract and then look at the competition. There are other offerings out there that do more than iPhone as far as feature set goes (ok they don't have the app store, but get an iPod Touch and use that instead of the iPhone and get a more feature rich mobile with say an 8 or 10 mega pixel camera and Bang and Olufsen sound for example - think Samsung Beat).
Might be cheaper to think about the 3G S Pay As You Go option and using that handset on your existing contract. Then you will qualify for a very nice reward this time next year as you will be out of contract

How to get an early upgrade on a phone?

Hello Verizon community.
I have an iPhone 4S right now and for some reason my upgrade is on 9/28/12.
I really want the iPhone 5 (4SS, whatever it will be called haha) which should be announced and the preorders should go out on the 12/13th.
I know verizon doesnt let customers upgrade early if they are going to an iPhone.
So I guess my question is, is there a workaround to this?
Can I call the customer support line and ask to move my upgrade a few weeks early, WITHOUT mentioning anything about an iPhone?
And it wouldn't be a big deal if iPhone sales went through and they didn't go out of stock with the first few days. So please dont give me crap like "Just wait!!" that doesnt help anybody. i'd rather you not post. thanks.
Thanks for any help I can get.

markus_hudobnik wrote:
I just don;t understand why a Verizon employee can't move up my upgrade by 14 days.
Because if they moved yours up by 14 days, they'd have to move everyone's up by 14 days. I know you said not to say it, but I'm gonna anyway ... chill, dude ... it's just a phone. You can wait a few weeks.

Using another number for an upgrade for a phone online

Okay, so I'd like to use another phone number in my plan to get an upgrade online. So does anyone know if that is possible and how I could do that. Thanks.

Thanks, Rignu217 and lewisr13, for your replies.
Hello JBerg,
I'm glad to hear you'll be taking advantage of an alternate upgrade on your lines. As previously mentioned, this can be done directly from My Verizon, where you can compare up to five devices and decide which device is perfect for you. Keep in mind you'll first select the line that is eligible for an upgrade. Once this is done you will get an option to choose the line where the device will be activated. I'm sure you'll find this information useful. Thanks for being part of Verizon Wireless.

HT4061 uploaded latest upgrade for I phone 5 and I am unable to access my phone ás upgrade hás changed password after trying to access phone with original password numerous time it hás disabled my phone

After upgrading my phone with the latest upgrade, i have entered my old pasword and my phone doesnt recognise it. I have tred numerous times and bêen denied access. My phone hás beên díabled. After re-booting it I get 1 shot then it disables it again. what can i do now???

AllanQuatermain wrote:
Just for the record, and I dont think its going off-topic on this thread, McAfee seems ok on my newish laptop on Windows 7 ATM.
The desktop, and older PC running XP seems to have a new lease of life after installing MSE. Faster boot up; much less resources in use etc, all the points that Potters and others have mentioned on the forum about MSE. Running Malware, Super Anti Spyware in conjunction with it.
Exactly my experience. I've said before that McAfee was tolerable on my reasonably powerful laptop, but it absolutely throttled the (upgraded) netbook rendering it unusable for up to 10 mins after boot and when it scanned. I was so impressed with the change that MSE brought to the netbook that I went for it on both computers and have not regretted it for a moment.
You can click the white star next to this message if you think it was helpful.

2.0 Upgrade for existing phones

Has this been released yet today? I expected to see it appear in iTunes under "Check for Update", but it tells me that 1.1.4 is the current version??
Brian

Poking around on the forums, it appears that the 2.0 update isn't currently available. I don't see anything on Apple's site indicating this. This is just my own experience (and yes, this is after updating to iTunes 7.7 and clicking "Check for Updates" once I've plugged my 2G iPhone in) and what I've culled from other threads.
I understand that with all the hype on the 3G iPhone, that there are tons of people who are attempting to hit Apple's servers for activation. The problem here is, I simply don't care. This is something I'd expect from Microsoft, NOT from Apple.
I don't know if this was poor planning on Apple's part, not having enough techs to insure the machines are either running as intended or that they can as immediately as possible fix them, or what.
What I do know is this: Apple made promises, and now they aren't keeping them. This is bad juju for a corporation, particularly one like Apple that's trying to increase their market share against Windows computers. Vista might have been a CF, and might have been missing features that were initially promised, but at least people could install it on their machines on release date.
Now, this promised update isn't available for 2G users as promised (I honestly have no need for a 3G network, but think the app store is a neat concept; I'll get around to getting a 3G at some point, but don't feel like dealing with the lines of plebeians in the interim), folks who bought the 3G are having activation problems, etc.
I don't blame this on AT&T. I blame this on Apple. They screwed the pooch so hard on this that they're tickling the pooch's tonsils with their tips.
Don't promise if you can't deliver.
Apple can salvage this if they make public apologies.
Fix this crap now. YOUR reputation is on the line; most other people can just use the 30 day guarantee AT&T offers, void their contract, return their phone, and go get one of the other near-comparable phones other carriers are offering.
And some others might just be willing to pay the $175 to terminate their existing contracts so they can head elsewhere, for phones that are what was promised on the date they were promised.

Early upgrade (one month) for wacky problematic phone, DENIED

Hello,
I have been a Verizon Wireless customer for SEVENTEEN years.
I purchased the Droid under a different line last February (2010)
around October the on/off button stopped working...
I was keeping it charged for weeks...and sliding it over for it to go on...
but it finally died and there was no way to turn it back on...
Verizon Wireless was nice enough to send me a REfurbished Droid.
This is a DUMB smartphone....if I get a text during a call, it disconnects the call.
A simple phone can handle this, mine can NOT.
I called Verizon in April and they said they'd early upgrade me,
but at that time I didn't know what phone I wanted, whether it be a smartphone or simple, maybe less problematic phone.
Well after dealing with my dumb phone and resisiting from throwing it into a wall from frustration (it has other problems too)
I called Verizon Wireless again .
They went through a 30 minute "typed script and troubleshooting"
then I was told the phone is problematic. well duh...I've been way patient while paying over $200 a month for this fantastic service for WAY too many years!
I was then given an order number, but told it needed to be approved by a manager.
48 hours later I was DENIED.
I feel like an a$$ being a loyal customer.
I was upping my contract 2 years, etc.
and they told me no...... denied. order cancelled.
I am feeling like being loyal is unappreciated.
I didn't think 30 days really mattered for an early upgrade.
I have no luck with Verizon phones either.
last phone I really liked that had no problems was a great light blue and grey phone, no flip,
that I had to give up when they went digital.
Had to be over a decade ago.
Man I miss that WORKING phone...only phone that EVER worked reliably.
thanks for the vent
shopping other networks,
feel like loyal customers do not matter to this company.

Man that would **bleep** me off too... I worked @ Verizon Wireless in their call center for about 3 years & that is not an uncommon issue.
I wish I could give you a solid answer instead of suggestions, but here's how I've seen people get their "early upgrade" approved...
First of all, you've been w/VZW for 17 years?!? With the same account?! I have NEVER seen a supervisor deny a month early upgrade for someone who's had service for 17 years.
- Call back & ask for a supervisor immediatly. Tell the supervisor what's going on & If you are still not happy with the results, escalate it to the supervisors manager.
- If you still have no luck, tell them you want to disconnect. They will actually say "okay let me get you over to a rep. that can close the account" & that person has special deals they can offer you & if it is really only a month or 2 early, they will totally push it though for you.
Good luck!

Early upgrade for broken phone?

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