Earphone buttons stopped working on multiple devices

Hi,
So I recently purchased an iPhone 5 and the store gave me a pair of additional earphones with the deal. All new products. Earphones that came with the phone works fine across multiple devices and so did the extra pair, until earlier today.
When I plugged in the extra pair into my macbook, the volume/pause button suddenly stopped responding. Sound works perfectly fine but the buttons don't. After this happened I tried plugging the earphones back into the iphone and the issue remains. Even tried them with my old 3GS, same problem there. Original earphones still work flawlessly.
Why can this be? The earphones are new and the buttons worked fine until I plugged them into the macbook. Is there anyway I can "reset" these earphones?

HI,
had the same problem. Apparently the last segment of the jack controls the remote so it needs to be properly inserted. I realized that I had somehow bent the jack so I just yanked it straight and it works fine. Apparently another possibility is you have lint round the base you need to scrape off. I don't think this is a technical os problem

Similar Messages

My iphone 4 wont turn on after hours of charging, normally i would press the lock button and home button together but my lock button stopped working afue weeks ago. Help!

My iphone 4 wont turn on after hours of charging, normally i would press the lock button and home button together but my lock button stopped working afue weeks ago. Help!

Hello Kimbo1991,
It sounds like your phone is not successfully booting even though you have reset the device. I would next recommend attempting a backup and restore to iTunes with this article:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
If you are unable to restore with iTunes I would next put the device into recovery mode, and attempt the restore again:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Regards,
Sterling

My top button stopped working, the physical button is broken.

My top button stopped working, the physical button is broken. Apple genius' stated they will not fix my phone because there are signs of moisture in my phone. What does that have to do with my broken button, and why can't my phone functioning the way it is supposed to due to an issue that is not my fault?

wow i dont know who you are getting your phone "fixed" through but its not apple.
Apple does not charge prices like that.
If you got it 1 year ago in september, the hardware warranty has expired by now unless you had your device covered by applecare insurance.
and if it WERE covered by limited hardware warranty, an obvious hardware issue like the power button not working is covered under the warranty UNLESS it was due to accidental damage.
So if you paid 198 dollars, chances are its because you dropped your phone and thats why the button was not working,.
..and even then, the iphone 4 out of warranty/accidental damage replacement fee is 149. not 198.

My home button stop working. what to do?

Hello,
i have an ipad2. Suddenly, the home button stop working. Someone could help me please?

This requires the use of the home button, but try it anyway.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that doesn't work, try this. Calibrate the home button
1. Open a stock iOS app, such as Contacts
2. Press & hold the sleep/wake button at the top of your device until the red slider control appears.
3. Immediately release the sleep/wake button and press & hold the home button. Hold until the red slider disappears.

Miro's power button stopped working

Suddenly my phone's power button stopped working. I can't lock/unlock the phone nor turn it off :/ Tried to take a screen shot, to restart the device but nothing happened. I dropped the phone only once or twice before months, it hasn't been in touch with water and such. Now I almost can't use my phone unless when I put the phone on charger Did anyone have the same problem? What should I do?

Haven't heard of this before actually. I would recommend that you send this phone to a service center for repair. Contact your local Xperia Support for more information:http://www.sonymobile.com/global-en/support/contact-us/What are your thoughts about this forum? Let us know by doing this short survey.

Clickwheel/Menu buttons stopped working + ASP/Warranty question

Today, my year old 2nd gen nano's clickwheel and menu button stopped working. The hold button works, Itunes sees the thing, disconnecting the headphones does what it supposed to do and everything appears to be in order, except for the buttons. Neither resetting, nor restoring the software did resolve the issue and I am left with a small, elegant, brushed aluminium finished brick with music in it.
Luckily, an Apple ASP isn't particulary far from where I live and I could and probably should bring it there. However, I am currently in a country that is not the one I bought the Ipod in and my purchase receipt and anything else that might have came with it is some 3000 km away.
Does anyone know if bringing just the player to an ASP (it does have a serial number) has any remote chance of getting a warranty repair? And, if not, is it worth it even bothering with the repair, in terms of cost?

Hi Kevinsen and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My on/off button and volume buttons stopped working.

For no apparent reason, the on/off button and volume buttons stopped working. iPod touch 4th gen with 4.3.3 installed.

You can try a couple of things.
First a hard reboot: hold the sleep/wake and home button down until the unit shuts off and boots back up to the Apple screen.
Second restore the device py plugging it into iTunes and under the device summary screen click restore. You want to restore from backup to make sure all your info is synced back to the iPod at the end. Depending on how much stuff is on there this can take a while.
Thrid, take it to the Apple Store and have a Genius look at it. Depending you how bussy your local Apple store is you probably want to make a reservation first.

My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?

My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?

I'm guessing it's a hardware problem. Your best option is to go to an Apple Store as soon as you can to try and sort this all out. While you're waiting to go visit an Apple Store, however, I'd imagine you still want to use your phone. To circumvent your hardware button problems, try enabling Assistive Touch by going to Settings>General>Accesibility>Assistive Touch. You'll see a small box appear on your screen. Tapping it will bring up several options for you to choose from, like the home button. Clicking the "Device" option will give you several options for controlling your phone that you would normally use hardware buttons for (i.e. volume, lock your phone, etc.) Hope this helps and good luck!

My home button stopped working, how can i fix it myself?

i have an iphone 5, and the first one i had the lock button stopped working so i had to get a new one, i just dropped this one and now the home button doesnt work.... is that something i can fix? and if so, how?

IFixIt.com gurus rate i5 repairs as "moderate to difficult" at best. An experienced jockey who's done a few dozen may be able to open the thing without breaking the screen, a first-timer, very doubtful. And it should still be within its one-year warranty, so let Apple deal with the issue.
But if you insist and are fond of electronic corpses, have fun: http://www.ifixit.com/Device/iPhone_5

After installing ios7, my ipad buttons stopped working, I can't even turn off the ipad. Please help me. I don't know what to do.

After installing ios7, my ipad buttons stopped working, I can't even turn off the ipad. Please help me. I don't know what to do.

Try to reset the device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the
Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot
normally.

IPhone 5S home button stopped working after iOS 8.3 update

My home button stopped working after I updated it to the iOS 8.3. My finger print can still unlock the phone but the home button won't work.

What you are describing sounds more like a hardware issue than a software issue. Make an appointment at the genius bar of your local apple retail store and have the device evaluated.
Make a Genius Bar Reservation (or cancel an existing reservation)
http://www.apple.com/retail/geniusbar/
Sign in using your Apple ID

How common is it that the on/off button stops working? Time to throw away the ipod touch? Safe to fly? No more "print screen"?

How common is it that the on/off button stops working? Time to throw away the ipod touch? Safe to fly? No more "print screen"?

Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
For MAC or PC
The Firmware Umbrella - TinyUmbrella
and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Volume and Lock buttons stopped working after new iOS 4.3.3 update (ipod 4th gen)

After I updated my ipod with the iOS 4.3, the volume and lock buttons stopped working.
This has happened before and it'sprobably one of the most annoying problems ever.
The lock button tends to stop working but then works again only when it wants to, but the volume buttons dont work at all.
When the locked button worked again I turned it off and turned it on again, but it didnt fix the problem.
I've pretty much tried everything that I've read and nothing seems to work.
So now, I don't know what to do.
Should I take it to a random apple store or to where I bought it from?
It seems that it's happening to almost everyone, so at least I'm not the only one and maybe someone can help me out

If you have restored in iTunes on a computer and the problem remains then it's a hardware fault and it needs to be repaired. When you update the iOS version on an iOS device it checks the hardware components, this is when it'll detect un-diagnosed hardware faults and the components will stop working... even if they were working previously

Hi, i have an IPod Touch 4g. One of the earphones just stops working after while,no matter how many times i replace them. What do i do?

Hi, i bought my IPod 4G about 7 months ago. After about a mont of buying them, one the earphones just stopped working which became extremely annoying..so i bought a new set of earphones and they worked well for about 5/6 months and then one of them stopped working as well. About 2 weeks ago, i bought a new set of earphones and now the right earphone of that has stopped working as well. The thing is, the earphone doesnt just stop working on my IPod, it also stops working on my laptop...and now i am very confused as to where the problem lies. I can't keep buying headphones every other week cos that is just too expensive and i dont know if the problem lies with my IPod or what! The same thing is happening to my sister's IPod as they were purchased at the same time. What do we do??

This previous discussion discusses the same if not similar problem.
https://discussions.apple.com/message/6750990#6750990

My middle "Home" button stops working at least once a day! Can I get a replacment?

I got my iPhone in October of 2010 and for the past 2 months witch it is now June 2011, my middle button stops working for up to 2 hours sometimes and it happens EVERYDAY! It's very annoying and also another problem whenever I recive or am calling someone it makes this horrible buzzing noise and it makes it hard to hear the person(s). I want a replacment because this is annoying and stressfull. Is there anyway I can get a new phone...? Please help!!!

The basic warranty is for 90 days. If you purchased AppleCare for your phone at the time you bought the phone, that's good for 2 years.
In either case, call your local Apple Store and make an appointment to take the phone in for a repair. If there's something wrong with it, they'll fix it. You won't pay anything if you purchased the AppleCare. If you're lucky to get an Apple Store employee who is in a good mood, you won't pay even if your phone is not covered by a current warranty.

Earphone buttons stopped working on multiple devices

Similar Messages

Maybe you are looking for