Earpiece not working - very low crackly sound

Anyone have any idea what I can try before I send my phone off to be fixed? It's only 2 days old!
Sound works fine on speaker and everything else its just in calls i can't hear the other person.
I have tried updating, resetting and checking that the switch on the side of the phone is switched on.
thank you

might want to do a backup then a reinstall/upgrade of device software... this will eliminate a software issue
also try other earpiece to make sure thats not it, if neither of those resolve it, then its the plug port and you will need a repair or replacement

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