Earthlink Total Access Preferences conflict/error message with Mac 10.4

I'm running 10.4.11 and have had Earthlink for about a year now. I have the latest edition of Earthlink for Mac installed from disc. Everything is fine and my connection (unfortunately, dial-up) works great. However, I have never been able to use the Preferences button in Total Access on Earthlink. I keep getting an error message on the Mac that says: "You cannot open TotalAccess preferences pane on this computer. Contact the developer of this software for a newer version." I talked with Earthlink and they say there is some conflict that is preventing the Preferences from opening, but they cannot help. It is on the Mac side. Does anyone know what this conflict is and how to resolve it? Thanks.

Hi Aaron,
FWIW, I have to agree with BDAqua, and to switch. Earthlink was "the" internet provider for Mac OS for years but with recent upgrades to the OS and competition they have really fallen off the map IMO. Their support, while at one time, was probably the best that you could get for Mac OS is now not much more than barely adequate. I finally had enough a couple years ago and switched myself and am glad I did. I don't know what their internet fees are these days but I do know that when I switched they were the highest around and their service and support of Mac OSX got worse and not better. Even Apple, who at one time, included Earthlinks software with new computers no longer does I believe. I would check into switching to another ISP....one that is most likely cheaper and with better support for Mac OS X!
littleshoulders

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