EAS server getting Crashed (EAS issue in Hyperion 9.2.0.3 environment)

Question

We are facing serious issues with analytic administrative services(EAS services - web logic) in production environment. This service frequently shut downs and has to be restarted using Sev 2 services requests with IT team. concerned over the issue happening frequently.
This is a second instance in couple of weeks, we have reached Oracle and provided all the details requested from them. We even had made changes as per Oracle's recommendation.
The first time this happened, we changed the web logic settings so that the log could be comprehended for some credible information.
then restrted the EAS it started genrating a detailed log.EAS crashed again.
can any one or gurus quickly help on this as this is a production issue.
if anyone has faced similar kind of issues in thier environments please share your experiences what you did to resolve this problem.
Thanks
Ram

Answer 1

There isn't any easy way that I know of. I've had this issue at two different locations, and both times the unix techs were convinced that there was no port conflict, as whatever they were looking at didn't show one. Yet when we changed the settings, the problem went away. I'd just change them to test it out. It won't hurt anything.
Are you unix or windows?
Sabrina