Easy access to Laptop Fan vent for cleaning

Question

See the long running thread Fan control problems here:http://community.acer.com/t5/Notebooks-Netbooks/Fan-Control-Problems-With-5750G-And-similar-machines/td-p/12555/page/34 Acer should design the laptop with a way to remove the air vents from the outside without the need to take the laptop apart which only technicians can do. Several possible methods could be considered:1 Screws securing a plastic cover - fiddly and probalby more expensive to manufacture2 Latch or some sort of pull tab as found on remove controls for the batteries - my preference3 Lever action such as used on the battery cell Dust accumulation is an inevitable problem for laptops/ultrabooks and a cause or overheating. No other manufacturer offers a user friendly method of checking & cleaning the vents. Would like to see Acer offer this innovation.thanks Bilbo

Answer 1

I'm glad to see you're doing something about it with the Dust Defender idea. BUT...
"As I described above, there is great reluctance to provide removable venting or similar access to the internals of our laptops, because of obvious safety and damage issues to some users who may use it inappropriately.  " This is not a good excuse. I can also access the internals of my computer, all I need is a screwdriver. I think it's quite established by now into people's minds that accessing the internals of a laptop breaks the warranty and that if you do it then you do it on your own risk. Whoever opens their laptop knows what they're getting into and those who don't are learning a good lesson (and for that you have legal defenses). And I don't see why you have safety concerns. Can't a person get electrocuted or burn something inside their computer if they open it and they're not smart enough to unplug it from the power outlet? (just an example). Yet you still sell laptops which are easily dissassembled with a screwdriver. You have the option to do something revolutionary by creating a cooling system which can be easily removed and cleaned. Some people will indeed do it themselves as they may have the knowledge to do it and they might not care about the warranty (or their laptops are out of warranty). Others will take the computer to a service, but at least it will make it easier for them to clean it. "Now about your specific model, the Aspire 5755G. Quite honestly that model is WELL beyond it's warrantied life span.  The last of those models remaining under warranty expired before the end of 2012.  There simply isn't going to be an effort put into a revision of the fan speed of a model that is that far along in it's realistic life span. " Well somebody did it (somebody from Acer) for the 5750 G and 5755G model (but it didn't work on 5755G) and then a user of this community did it for the 5755G model. What you're saying sounds to me like "Well, you DID pay us for a product but that was a long time ago and we don't really care that much about it after a while, or about you". Not to mention that I bought the laptop in 2013, so it wasn't used more than 2.5 years, and yet I had problems with it from the beginning. So, if that guy could make that software (well, not on his own) then it could be done. It's called good cutomer service, especially when it doesn't take millions in research to do it (and frankly, this should not have been an issue in the first place, as it is possible to change fan speed in other laptops).  I don't need any excuses or explanations from you. My only point is that you need to work on both your customer support and your products. I don't want to detract the discussion from it's main point so I'm not going to write any more messages.