Easy DM - cannot open original with all SAP users

Hello SAP gurues,
I have problem with Easy Document Management, more specifically with originals in DIR's.
We have the following situation:
Our client explicitly wanted to have only links (absolute file paths) to original files in DIR's, therefore the originals are never checked in actually. So, all files in Easy DM have "padlock unlocked" icon beside them.
When one user creates document (and adds only file path to DIR), he can open and edit file regularly.
But when other user logs in, he can not open that original (that DIR has some strange icon beside it - unlocked padlock with some sort of net at the back of it), and Easy DM says "File ... could not be accessed".
When we try to open original of that DIR in SAP GUI, we can with both users.
Could anyone please help us with this problem. What should we do in Easy DM (or SAP), so that both users can view file originals which are not checked in?
Thanks for help!

Our client explicitly wanted to have only links (absolute file paths) to original files in DIR's, therefore the originals are never checked in actually.
Can you explain this bit more in detail.
But when other user logs in, he can not open that original (that DIR has some strange icon beside it - unlocked padlock with some sort of net at the back of it), and Easy DM says "File ... could not be accessed".
Check whether the other user is still kept this dir open? If it's open, then system will restrict the access.
In the mean time, please read [SAP DMS Wiki|http://wiki.sdn.sap.com/wiki/display/PLM/DocumentManagement%28CA-DMS%29] . You may get some help. If not, please again come back here.
Good luck
Amaresh Makal

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