EAX splash screen only - not able to start the main menu Zen Xtra 3

I have purchased this six months ago. Warranty expired. When I turned the mp3 player, the EAX logo appears but does not do anything. I tried to setup using the clip. But no luck. Any suggestions...
Thanks

Thanks, Guru.
But I still have problem with loading the songs. It says the palyer is busy.
I formated the hard disk and it does formats, it does cleanup and loads the OS on the the Zen. For a while,<EM> thought it could the hard dri've, but it does formats the dri've. What is the latest firmware for this player?. It takes long to appear the rescue mode after powering the player.</EM>
<EM>Any idea ?</EM>
<EM>Thanks</EM>
<EM>Jay</EM>
<EM></EM>

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      Display Sleep Timer (Minutes): 62
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      Revision: 0x0000
      Family: 0x0085
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