Ebilling error wont go away

For some reason the register for ebilling wont go away, I am already registered for it and its coming up with the following error: Sorry we can't find any My BT accounts with that username that need to be activated
I've been having so many problems and its all getting too much now. 
I've sent an email in detailing everything, I just hope someone can fix this as someone else using my email address etc to get service is not right, true? 
Anyway if you can let me know what I can do re the error. Thanks 

When I sign in to BT.com it comes up telling me to activate ebilling... I've been on ebilling for months & months, when I click on "activate" it comes up with the following error and wont let me get rid of the activation screen...
So I cant see Bills/Paymens, Broadband usage, nothing at all. I just keeps saying to activate ebilling..
BT are confused as well as the email address I am entering is my registered email address, its showing me logged in to my account but I cant see beyond the error screen telling me to activate ebilling. 
I'm waiting on it being looked into by technicians. 

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