Ebook DRM activation problems

I was attempting to activate reader for a mobile device running Windows Mobile 6 (unsuccessfully) when I decided to stick with Palm. Because I had so many Adobe Reader programs loaded (updates since version 4), I decided to clean up my software by deleting all Adobe Readers and Acrobat 6 Professional. I then reloaded Acrobat 6 Pro and updated it through the program. At that point I tried to activate the program so that I could borrow library ebooks. Since then, I've called Adobe Support at least 10 times and get someone who tries to help, transfers me to Tech support (even though I tell them they don't offer help with Reader), or am told straight out there is no help. Those have tried to help have; 1) deleted all my activations, because they claim that was the problem; and 2) had me load various different readers - either 6 or 7. Still no activation, though I can download books. The problem is I want to transfer them to my Palm OS phone. At the moment I only have version 7 of Reader installed and get "Your Adobe software could not be activated - Adobe DRM Activation error (server code 9) fault location 5." I believe this has to do with how I signed on when last activated, and it's looking for me to use the same sign on. But Support assures me there was only 1 sign on used; regardless, all activations were deleted. I tried to delete all the ebooks in my ebook folders, but still get the same message.
I also get the message (different numbers, but same problem) with the mobile device.
Why does the message say to contact Customer Support if they aren't equipped to solve it or if Adobe doesn't offer support? Is there a website where all these known messages and fixes can be found?
I know that there is a way of looking into my profile and changing/deleting things, so why is this becoming so hard to fix? I've spent 6 days working on this and now can't get anything to work. Please help.

You may want to post your question also in the ebook forum,
http://www.adobeforums.com/webx/.eea67d3/

Similar Messages

To many activations can't activate - Ebook DRM Adobe

Hello there,
i just trying to activate Bluereader or Aldiko.. etc.. for read an eBook/PDF DRM Protected that i have regulary bought a couple of month ago. I have buy also 2 a new smartphone and tablet.. now the problem is that when i try to activate my device, return me error.. TOO MANY ACTIVATIONS (in Italian) can't authorize more.
I don't find where in my Adobe Account i can reset the permits.
I can't access to old device for deactivate it then.. i can't read the book i bought!
What can i do?
Thanks for fast reply
Stefano

Just to update anybody who might have the same problem.
Yesterday, I called the phone number I was given. The Adobe Customer Service rep. said somebody would call me back within 24 hours. So, I have stayed home the entire time.
I have called three times today and get a different version of what I am supposed to do....all of which they say will result in somebody getting back to me.
One of the reps told me, " there is no activation problem. You can activate as many times as you want."
I went to the Support Page and wrote out a "web case".
Bottom line is that I am still sitting here with a "refurbished new" Color Nook that I cannot authorize....nor does anybody at Adobe seem able to address my issue. Even worse, they don't seem to know how to get in touch with somebody who can fix the problem. I know the problem is NOT with my computer. My B&N STR works just fine. I know that having had to return way too many Color Nooks is the problem and the error code specifcally states "too many activations" when I try to plug in an authorize my Color Nook in ADE.
Does anybody have some information as to how to get to the correct source who will help.
B&N says its Adobe that needs to address this issue.

Problem with drm activator

I've just downloaded the most recent version of Adobe Reader 9. When I try to activate Reader through the DRM Activator page, I cannot open the EDN. The page says:
"If your browser asks you which application to use to open the downloaded file, you have not properly installed Adobe Reader or Acrobat version 6 or later. Please cancel the download and install one of these products."
I have tried re-installing and installing but nothing happens, no error, nothing. Just an EDN file that I cannot read even though software is installed correctly.
I'm running XP SP3
Please advise...

I have the same problem too. Waiting for someone to solve it.
Merrell Shoes.

Question about Reader DRM activation

Hi All
I got a paper "FAQ ACS Discontinuation of Sales, November 30, 2004"
I have a question about ACS.
As I konw, ACS is discontinued effective November 30, 2004.
and I read a section in paper below:
Q. Will Adobe Reader and Acrobat users get support from Adobe for eBook issues?
A. Support is not available for the free Adobe Reader, however, assistance for user activation is
available until December 31, 2006.
Does it mean Reader activation service will be stop until December 31, 2006?
That's a big problem for our ebook service!!

Adobe communicated in January to ACS customers that the DRM Activator service would remain operational until December 31, 2007, one year longer than previously announced.
If you didn't receive this announcement, send your contact info (email and surface mail) to "[email protected]".
You'll receive an autotmated reply that your email bounced but it will then be manually confirmed.

Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15

dear all,
a few years ago I installed and configured Adobe Digital Editions. I bought some ebooks as well. Meanwhile I have switched my computer. And today I discovered my ebooks. I clicked on them and the system tells me that I have to install ADE and to activate the computer. So I successfully downloaded ADE installed it and activeated it.
ADE immediately shows me all the books I bought years ago. Then I clicked on the books I wanted to read. A window popped up which told me that the book is no more available - due to a changed path. I found no possibility to change an existing ADE configuration.
I opened ADE and added a book I bought by opening the option to add a file and openend the ebook on its new location. The ebook was loaded, authorized and I could read it. Clever - I thought. Thats the way to clean up my library. First lets delete all the ebooks in the library with the broken location. Afterwards lets add it via the option to add ebooks. Thats what I did. I deleted all the ebooks first. Afterwards I wanted to add all the books like I already did it with the first one. But - I no more could do that!
This is what I get:
Your Adobe software could not be activated. HTTP error on Adobe DRM Activator request. Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15
Does this mean that ADE server does no more authorize my bought ebooks after I had deleted the broken-link-ones from my library?
I hope not ! - This would be awfull - all my books would be gone !!
I hope someone could follow my problem description and hope that there is a simple solution for that.
Thanks,
D.

THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

Network error that prevented DRM activation

I have 4 purchased e-books that will not activate using digital editions on my mac. The error reads
"There were some documents that were not imported into your library during Rebuild Bookshelf.
There was a network error that prevented DRM activation on your system." The log says there was an "Activation Server error".
These books still open in Adobe reader 7.x fine.
Anyone having this problem? Any ideas on how to fix it?
thanks

Please try again. The server which controls activation has, on occasion, gone offline and this is exactly the error you will see. Please post back here if that does not resolve the issue.

Remove DRM activation from all my devices

remove DRM activation from all my devices. My ID is ....

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.
They can reset your authorizations, and then you must reauthorize any devices you still need.
(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)
Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);
in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.

Adobe DRM Activator error (server code 24)

I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
I reinstalled the old version of Adobe Reader 7.0. All of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:
Your Adobe software cannot be activated.
A bad session ID was used in the header.
Eden Info: (0x18) A bad session ID was used in the header.
Soap Info: Client: A A bad session ID was used in the header.
Adobe DRM Activator error (server code 24).
Fault location: 12
Contact customer support.
The knowledge base states that Adobe is aware of this issue and I have to contact support.
I uninstalled and reinstalled the program a couple of times but I had the same error message.
I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).
When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!
I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
for school.
Please HELP!
Operating System: Windows XP Home
Browser: Microsoft IE

well I'm guessing this isn't a question about Adobe Digital Editions 1.5.. I'm guessing your using some older version of Acrobat Reader, yes?
Please post your ebook reader version, and also do you happen to have a Palm device?
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Where is Adobe DRM Activation website???

I hope someone can help me? Does this website exist?
I have installed Adobe Reader 2.0 on my Pocket PC and Adobe Digital Editions on my PC, the latter is activated. My PPC is telling me that I must activate it as a Digital Edition reader, but I have tried all the instructions on the PPC, but cannot activate it. One of the options given is to go to the DRM activation website, but I cannot find it.
Any anybody reading this please help me?
Thanks.

You can no longer activate any version of Acrobat Reader for reading eBooks. The only way to view eBooks is to use Adobe Digital Editions or a compliant Reader Mobile SDK based device. Unfortunately for you, there is currently no way to view your book on a Pocket PC
(Windows Mobile) based device.

DRM activator issue

hello can you help me with the same issue as well:
"User's signature is invalid. PLease Reactivate.
Adobe DRM Activator error (server code 9.
Fault location:7
Contact Customer Support."
When going to the Adobe DRM Activator site :
Here's the problem and how to solve it:
You have tried to open an Digital Edition that was downloaded to another computer. You can open such a document on two computers onl
y when you have activated Adobe Reader or Acrobat on both computers using the same Microsoft .NET Passport or Adobe ID.
Problem: This computer and the computer to which the document was downloaded were activated using different .NET Passports or Adobe
IDs.
Solution: Return to the retailer, library, or other location where you acquired the document and obtain permission to open it on this computer."

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Can you help me with FontExplorer font activation problems?

Anyone know how to solve a font activation problem I am having with FontExplorer 4.2? I am on a new mac with new fonts, I am using Maverick with Adobe CS6. With my new mac I bought the latest version of FontExporer Pro X 4.2. This program is having trouble with font activation in all my Adoble suite apps including Indesign. Here is what I am seeing:
1. The font activates, but the Adobe app does not recognize that it is active. If I go back to Font Explorer and deactivate manually, then re-activate manually. The adobe app might then recognize it. Sometimes it still doesn't. But this does not stay permanently, as soon as I do a restart I have to go through this process again. I see this more often with the User system fonts, but a few times with my regular fonts.
2. Other times, such as in Indesign, I go to open the file and the file stalls and doesn’t progress while it is trying to activate the fonts.
3. Another time I have seen after an illustrator file is opened the fonts aren't recognized as being opened and the text goes blank on the page.
4. In all adobe apps, if I go to use "replace font" on the missing fonts (even though they are turned on) the "replace font" menu only shows the basic system fonts, it won't show me the other fonts turned on.
I have seen these issues with both formerly created files and fresh new files.
I have tried the following based on feedback from Font Explorer staff:
Refresh your Spotlight database
1. Quit all applications other than FontExplorer X
2. Choose Tools > Refresh Spotlight Database
Clean your font caches
1. Quit all applications other than FontExplorer X 2. Choose Tools > Clean Application Font Caches (check all available checkboxes)
3. Choose Tools > Clean System Font Caches (requires restart)
Still after trying this multiple times, the errors continue and even get more random.
I have also tried this based on their feedback:
go to FONTEXPLORER X PRO -> PREFERENCES -> ADVANCED and make sure that "Automatically deactivate fonts which have not been activated by the system" is NOT set to never.
Then click on TOOLS and clean all font caches. Then reboot the system.
The auto-activation is using a new Apple technology (called Core Text), which unfortunately does not work correctly with some of the Adobe and Quark applications when keeping the fonts permanently activated. We are currently working on an update, and the next version of FontExplorer X Pro will fix this issue.
This has also not work. Can anyone help me?

Here is the official work-around for this problem.
1. Locate "FontExplorer X Pro.app" in Applications
2. Right-click on "FontExplorer X Pro.app" and select "Show Package Contents"
3. Navigate to /Contents/Helpers/
4. Double-click "FontExplorerXLauncher-3.app" or right-click and "Open" to launch it manually. This is needed only once, afterwards the plugins will work normally.
Please make sure you open the version with the "-3" suffix, the other one does not fix the problem.

DC Activation Problem in CBS

Hello,
I am facing DC Activation problems in CBS.
- We have two DC utils and config. The config DC uses utils DC and everything is working fine locally
- Today we are migrating these local projects in NWDI.
- I created new DCs in NWDI and copied the SRC folder. Did all required steps for migration, built locally and it works fine.
- I then checked in utils and activated the same in NWDI, its working fine.
- I then defined the dependency from the active workspace and everything is still fine.
- Now I checkin the src of config DC and build the same. Here the problem arises. The Build Fails
- Checked SDN and can see lot of people facing this problem but there is no solution.
Any pointers to solve this problem will be helpful
Regards,
Shubham
Here is the problematic area in log:
     [wdgen] [Info]    Generating packages/com/arteriatech/ppc/uivisibilityws/model/Scrvar_Fstat.java
     [wdgen] WARNING: Metadata of component UIVisibilityComp is not valid! ComponentUsage "//WebDynpro/Component:com.arteriatech.ppc.uivisibility.comp.UIVisibilityComp/ComponentUsage:HandleExceptionCompInst", Role "UsedComponent": A minimum of 1 object(s) is required
     [wdgen] [Error]   com.arteriatech.ppc.uivisibility.comp.UIVisibilityComp --> Component UIVisibilityComp: Has invalid component usage 'HandleExceptionCompInst'
     [wdgen] [Error]   com.arteriatech.ppc.uivisibility.comp.UIVisibilityComp --> Component UIVisibilityComp [HandleExceptionCompInst]: Component usage has no used component
     [wdgen] [Error]   com.arteriatech.ppc.uivisibility.comp.UIVisibilityComp --> Component UIVisibilityComp [ValidationCompInst]: Component usage has no used component
     [wdgen] [Info]    Catching throwable null
     [wdgen] [Info]    com.sap.webdynpro.generation.ant.GenerationAntTaskError

Problem Solved.
I removed the utils DC from my client. Also deleted the folder from the workspace. After this I created the project from the Dev Config perspective again. I was surprised to see there is no component in my utils DC and thats why the problem was there.
I again copied all the src folder in the workspace and refreshed the DC. Now it locked all the source in the activity. I checked it in and repeated the above excercise. This time all the source code was there.
I deleted the dependency in the config dc and created again from active workspace(although now I realize it was not required) and checkedin and activated.
Hurray!!! It got activated.
Regards,
Shubham

WHAT THE HELL IS GOING ON? Activation problem 194:100

What the ihell is going on?
I have been burdened with activation issues for weeks - see my previous thread. I have had no response here from Adobe about how to fix it. Please don't say this is a 'user to user' forum. It isn't a 'U2U' forum when Adobe state this is the first place we should look!
Now, no CC program will run owing to something called 'Activation problem 194:100'.
Yes, I have logged out. Yes, I have rebooted. Yes, I have deactivated 'more than 2 machines'. Why should I have to repeatedly click to 'deactivate 2 previous activations' when there has NEVER been more than one activation?
Adobe not only make me look a laughing stock in the classroom but this constant issue that has been going on for weeks now subliminally tells students Adobe software is useless!
When will I be able to use CC again? I am paying for it remember!!!!!!!!!!!!!!!!!!!!!!

Hello Rajshree,
Welcome to Adobe Forum.
CC has only EVER been activated on ONE PC.
If you look at http://forums.adobe.com/message/6198690#6198690 you'll see (like many other users) I have to constantly sign in and reactivate. It is probably this that is causing the multiple activations.
However, to reiterate, CC is only running on ONE computer. It has not at any time been activated on more than the same PC. One activation - one PC.
So, the suggestion of waiting a few hours (if the prog won't activate / run) is less than adequate. Like everyone else, I pay to have it running 24 hours a day - every day.

Flash MX Professional 2004 Activation Problems

I am having trouble activating Flash MX Professional 2004. I have had the product for many years, but it is asking again to be reactivated, probably because I have moved the vmWare virtual machine on which it is installed to a new host computer.
I have learned that the old Macromedia activation servers are no longer available, and have tried using the information provided by http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html. But that only activates me to a non-professional version. I need to use features in the Professional version.
Is there a serial number available for Flash MX Professional 2004?

OK, I have got my problem sorted.
After a second call to UK customer service, I was e-mailed a serial number that they said was for Flash MX 2004 Professional. However, it didn't work with my version! My version is 7.2, and the original serial number of my product starts PFD700. The serial number given by Adobe is PFD800-00466-08280-86965. Maybe the 800 means its for a later version, don't know, but my version does not accept this as a valid serial number.
A third call to try to get a PFD700 serial number got me a brick wall again, they insisted that was the only serial number for MX 2004 Pro they had. At this point I followed sinious's suggestion and asked to talk to a supervisor. They were on the phone, and I was promised a call back. I'm still waiting.
So I hunted a bit harder with Google and eventually found a site that gave me a serial number. The use of that unlocked the Professional features of my version, and I'm up and running again.
Thanks for your contributions guys, you've both helped. I agree with sinious's critism of moccamaximum, and wouldn't normally go to sites of dubious provenance for help. But after being exhausted by my efforts to get help from Adobe - who to be fair nearly got there in the end - I went hunting and found something that solved my problem. After all, Adobe themselves are publishing activation-free serial numbers.
I've given the serial number I got from Adobe, it may help others who experience activation problems in the future.
But I'll follow sinious's advice and not give out the serial number or details of the website I got it from. It wasn't very hard to find.

Nokia lumiya 820 music activation problem

I have music activation problem, how to solve them ? when I start nokia music then display massage Activation problem. This problem from begining from purchase the mobile, so once I had close the nokia account and then reopnen the same account. I have not install this account any other mobile. So please give me solution for this problem.

DineshRamolia,
Welcome to Nokia Discussions!
Steps on how to activate Nokia Music for Windows Phone is located on this page at http://www.nokia.com/in-en/support/product/nokia-music/userguidance/?action=singleTopic&topic=GUID-D...
If the problem still persists, I suggest you to contact Nokia Support in your country.

Ebook DRM activation problems

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