EBS R12: Attachments on Custom Notification can not be opened by MS Outlook

Hello Everyone,
We have customize the approval workflow for Oracle Project Costing. In this customization we have included a notification that handles the attachments the user may have attach to the financial plan. The issue with the personalization is that the attachments can not be opened from MS Outlook. If we try to open it directly from the work list of EBS, they are opened without a problem. Definitely we are missing something because the standard notification for requisitions that includes attachments works fine and it pop up the login page for the user to enter his user and password. Please help us. This is very important because the VP's of the company and the CEO do not want to open the application, they only want to use the Email Client.
Thanks in Advance.
Regards.

is he able to access the task list if you give him the url to it directly.  Have you tried his access whilst removing the Outlook email from the troubleshooting.
Does your custom workflow manipulate permissions of users at all?
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

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    Hello Everyone,
    We have customize the approval workflow for Oracle Project Costing. In this customization we have included a notification that handles the attachments the user may have attach to the financial plan. The issue with the personalization is that the attachments can not be opened from MS Outlook. If we try to open it directly from the work list of EBS, they are opened without a problem. Definitely we are missing something because the standard notification for requisitions that includes attachments works fine and it pop up the login page for the user to enter his user and password. Please help us. This is very important because the VP's of the company and the CEO do not want to open the application, they only want to use the Email Client.
    Thanks in Advance.
    Regards.

    is he able to access the task list if you give him the url to it directly.  Have you tried his access whilst removing the Outlook email from the troubleshooting.
    Does your custom workflow manipulate permissions of users at all?
    Steven Andrews
    SharePoint Business Analyst: LiveNation Entertainment
    Blog: baron72.wordpress.com
    Twitter: Follow @backpackerd00d
    My Wiki Articles:
    CodePlex Corner Series
    Please remember to mark your question as "answered" if this solves (or helps) your problem.

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