ECC 6.0 Integration with BI,CRM,SRM

Hi All,
What are the perequisites for Integration of ECC 6.0 with JAVA Stack (BI,CRM, SRM).
I suppose we can use PI as a middleware between ECC 6.0 and BI, CRM, SRM, But Please make understand the entire flow how we will achieve this and how it works physicaly.
And, What information ABAP and JAVA stack holds, How we can Install ABAP & JAVA Stack and what purpose it solves.
Please share your valuable inputs with me as I would like to have clear understanding of It.
Thanks in Advance,
VB

Hi Vikas,
Please have a look at http://help.sap.com/saphelp_ep50sp2/helpdata/en/89/6eb8deaf2f11d5993700508b6b8b11/content.htm
Hope it will helps
Regards
Arun

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ECC 6.0 integration with Microsoft Dynamics CRM

Hi All
I am working on a ECC 6.0 integration with Microsoft Dynamics CRM. I need to send the customer master data, va01/va02, vl01n/vl02n/ vf01/vf02 to CRM system. One option I have is to send in the form of IDOC with TRFC - TCP/IP. But looks like this needs a middleware like Biztalk.
Is there a way I can send this data using a Internet service in ECC 6.0 ??? As this would cut the cost of the Biztalk.
I really appriciate your thoughts on this. We don't have XI either.
Thanks a lot
Van

HI Van Dan Jan,
We have just implemented integarion of SAP with Microsoft stack (Microsoft CRM, Share point and Axapta), But in all integration BizTalk as a middleware used.
There is two way requirements :
1. whenever Most of the control are at the Microsoft level like : Customer creation, Creation of orders, which need to be synchronus activity we have used RFC which internally calls BAPI. (So SAP adapter Configured at BizTalk). and whenever Biztalk receives request file from CRM or share point to there location they call SAP RFC's.
2. When DATA is needed from SAP to microsoft stack like to syncronize the missing transaction like customer pad and all.
Scheduled job at BizTalk end which call SAP to get the DATA via RFC mode :
In SAP we have two things
1. if DATA size is small (below 2 MB) like in last 1 hrs what are the sales contract created in SAP that need to updated in Microsoft other system than Biztalk will trigger a job at 1 hr interval or on deemand to get the detail which directly we pick from data base or using BAPI to get the detail via RFC.
2. If Data Size is large (more than 2 MB) like total transation happened in a day for all customers: then we wriiting the data in OS or application server and that job also get initiated from Biztalk end by sending any parameter to SAP.
advantage of using BizTalk is most of the control you can give it to them so they can run there job on deemand basis.
There is a something known as web service we can use to avoid Interfacing tool, but I dont have much Idea about that,
and please check how many interfacing point is there with SAP in your project, because if Interfacing points are more then I think it is not good to write a web services for so many things.
do let me know if you need further information.

ECC 6.0 integration with MS Dynamics CRM 2011 on-demand thru PI

Hi Gurus,
sorry in advance if some of my doubts will appear to you experts as stupid....
Scenario: we're on the way to realize the integration between SAP ECC and Microsoft Dynamics CRM Online (so...in the cloud) using SAP PI 7.11. In our scenario SAP PI will be the client, consuming webservices provided by MS CRM.
Unfortunately during the PI configuration (following SAP HELP instructions) we're facing the following problems:
1. The system (PI, dual-stack installation) has the parameter 'ssl/pse_provider' set to 'ABAP'. Considering that we would like to use SSL with SOAP adapter, questions are:
- Can we use the ABAP stack to maintain the PSEs, or it's mandatory to do it into the AS Java in order to use SSL with SOAP adapter.
- If so, we need to switch the ssl/pse_provider parameter to JAVA. Could this change create some kind of problems?
For information, currently in transaction STRUST we only have a Local node, neither Server nor Client nodes.
2. We have already installed the SAP Cryptographic Library for SSL but:
- In NWA we can't find ICM_SSL_<instance_ID> view or CLIENT_ICM_SSL_<instance_ID> keystore view into the list of Keystore Views.
- We would like to change the default Profile into RZ10 but we Can't find the profile...
- MS CRM (ws server) give us only a public certificate but do we need a private key too or we have to generate it from SAP?
- We need to know if is possible to use the MS 'LIVEID' authentication with SAP PI or SAP ECC.
- Do we need additional modules for the SOAP adapter(maybe an Axis one in order to use soap protocol 1.2)?
Could you please suggest the right configuration and give us some tips about this kind of integration?
Thanks a lot,
MR

Hi Mauro,
Looking at your background I thought maybe you could help me out wit this integration question.
I'm looking for some feedback on how best to integrate Microsoft Dynamics AX (DAX) with SAP CRM. We have a PI server.
From reading on the net, I see many people are using a middleware product called Scribe or BizzTalk. We already made an investment with SAP PI and we'd like to use it.
Do you have any references for Microsoft DAX integration with SAP CRM via SAP PI/ XI?
Thanks in advance!

MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
1/ I am wondering if SAP CRM 2007 can convert the MS Word generated and populated documents into .PDF. Possibly immediatly.
2/ Can the MS Word generated and populated documents be saved by SAP CRM 2007 as .XML files?
Thanks again.
Dear All,
On my project, there is a requirement to generate ad-hoc and amendable letters in CRM (2007).
We might have +150 letters so I am thinking about using MS Word integration with SAP CRM to deliver this.
With SAP CRM 2007, I understand that it is indeed possible to generate WebServices that will then be consumed by Word templates through the mail merge functionality. So agents will not have to enter BP name, address and so on. All this can be done by configuration which is great.
My point of concern is how to integrate this design to StreamServe for printing purpose (we do not want to go into local printing)
Can StreamServe collects the Word generated document?
Should this Word document be converted as PDF before or can StreamServe do it?
Should StreamServe exploits the XML contents within the Word generated document?
Thanks for your help and insights about this.
Brice.
Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
    Your advice helps me a lot, thank you.
    I upload an XML-Format template Word Doc to server as a MIME Object.
    When OfficeControl is started in Web Dynpro, OfficeControl automatically open the XML-Format template.
   For the first time, I get the XString-type Context attribute bind to the content of the Word Doc,
   then translate it to string, I got the XML-format content, it's great!
   However, after the first time, when I input any new contents in MS Word in Web Dynpro,
   no matter I execute "Ctrl + S" or click the "savedocument" button,
   when I translate the XString Context attribute to String, I got messy code. (but the first time, it is good plain text)
   I use the function module: ECATT_CONV_XSTRING_TO_STRING (good for first time, dump after first time),
   SCMS_XSTRING_TO_BINARY, SCMS_BINARY_TO_STRING (good for first time, messy code after first time).
   My Demo source code is in: (system) SMV --> (local object) zhaode --> (Dynpro Component) ztest_office_control
   core source code is as:
   clear itab.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER = lv_datas
    IMPORTING
      OUTPUT_LENGTH = lv_length
    TABLES
      binary_tab = itab.
CALL FUNCTION 'SCMS_BINARY_TO_STRING'
    EXPORTING
      input_length = lv_length
      mimetype = 'text/plain; charset=utf-8'
    IMPORTING
      text_buffer = lv_datas_string
      output_length = lv_data_len
    TABLES
      binary_tab = itab.
    Can you give me some advice?
Best Regards,
Derek

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
John

Oracle BI Publisher 10x/11x Integration with Siebel CRM 8.2 Release

Hello Gurus,
We are in the process of implementing Siebel (8.2) Public Sector for one of our client and in term s of reporting we have decided to use latest version of OBIEE and BI Publisher and thus decided to go ahead with implementing BI Apps 7.9.6.3 combined package of (OBIEE 11.1.1.6, BI Publisher, Informatica 9.x, DAC 10.1.3.4.1 with hot fix).
There is My Oracle Support (MOS) article # 1172844.1 (titled ‘Supporting Documentation for Siebel Reports by Product Version’) which explains that Oracle BI Publisher 10.1.3.4.2 version supports Siebel CRM release 8.2.
Due to the limitations of the Oracle BI Publisher usage as per the Oracle support documentation, we need to make use of OBIEE 10g version for BI Publisher for integrating with Siebel 8.2 release and we need to also use OBIEE 11g for the main reporting and henceforth we end up maintaining 2 servers for reporting in our environment.
Does Oracle BI Publisher 11.1.1.5 or 11.1.1.6 version cannot be integrated with Siebel 8.2? Is this not supported version with Seibel 8.2 version?
Oracle BI Publisher architecture in 10g is different when compared to OBIEE 11g version and does it make any impact if we go ahead with 2 different versions pointing to pull the data from the OLTP source ( Siebel) ?
I am looking out for exact approach to be followed for reporting requirements for this kind of scenario ?
Help me with your inputs and suggestions on this.
Thanks
Praveen

hi Praveen,
Did you got any answer for this?
Cheers,
J

Business Object XI 3.1 Integration with Siebel CRM 8.1.1.1

Hi Experts,
We are planning to Integrate Business Objects XI 3.1 with Siebel CRM 8.1.1.1.
Our requirement would be creating BO Universes on top of Siebel CRM Business Layer (Business Components) and expose these Universe for Ad-hoc reporting using Web Intelligence at InfoView portal. In addition we would like to leverage Siebel CRM Authentication and authorizations (positions) as well with Integration Kit.
Found some of docs on BO with Siebel integration using crystal designer. But not on creation of Universe and then WebI Reports.
And also found that Siebel Web Desktop for Ad-hoc reporting within Siebel portal. Not sure how it is similar to BO Web Intelligence reporting.
Can any one please guide us the different possible options to achieve this requirement.
Regards,
Ravi Kumar Garre
Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
As far as I know, in Business Objects Suite XI4.0, there will no longer be Siebel Integration kit.
Instead, Siebel related integration features are moved back into core products such as Crystal Reports and BOE.
This means, you no longer need to have an installer for Siebel integration kit, when you installed Crystal Reports, it will bring you to Siebel connectivity after you install Crystal Reports. So does BOE.
The similar approach applies to other integration kits as well such as SAP, PeopleSoft, JD Edwards, Oracle EBS.
In Crystal Reports and BOE XI4.0, the Siebel integration feature remains with some improvements (check the product document for detail when you get XI4.0 BOBJ suite.)
For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
Hope this helps.
Thanks and Regards
Carlos Chen

OIM integration with MS CRM

Guys,
Anybody has ever done the MS CRM integration with OIM.
MY requirement is as follows
User initiates a self service request for the application and may populate some fields like country or primary service line (fields yet to be determined, but assuming the values for each field will be maintained in a lookup field)
First Approval Step: User’s Manager must complete any missing required attributes that the user didn’t fill and must also populate the access level field (values will be something like local, country, regional or global), but again these will be pulled from a lookup field. Manager provides first level approval
Second Approval Step: The owner approves/rejects the approval
Provision the user to the application (notification sent to the user), also, provision user to AD group for the application
Edited by: a73210 on Oct 28, 2009 10:42 PM

I don have exp with MS CRM but if you have APIs then you can buid your custom connector. And for other things of your requirement.
Just create an Object form with the fields as per ur requirement and use pre populate adapter to populate these fields.
While creating form fields go to Properties tab and select property Required = true for required fields.
And you can make fields mandatory while creating the form so OIM will validate automatically that whether required fields are filled or not.
Create an Approval Process.
Create two task Approval1 and Approval2 and assign both the tasks to two different approvers.
Go to Approval1 > Responses
Select Approve and below in Task to Generate select Approval2.
You are done with 2nd level of approval.

Profit Center(Controling ) integration with SAP CRM Billing

Hi,
we are using SAP CRM5.O & R/3 4.7.
Can you please some body give the information of Integration CRM Service billing integration with Controling(profit center).
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 10:14 AM

HI Anup,
Thanks for your information .
Here i will explain teh business senario.
Here my client is doing service on behalf of Actual service Provider(ex: cell repairs, On behalf of Nokia my client dong service for the End customers. warranty ).
So that we creating service order & billing on end customer, but payer will be the brand (nokia) .
so here there is no expence relate transaction are posting. Here we are doing only billing (revenue related transactions). This revenue has to be posted to concern profit ceneter. Where we will give teh profit center integration with CRM Service.
Thanks in advance.
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 7:27 AM

External product catalog integration with SAP CRM

Hi Forum,
I want to integrate a third party Java based product catalog with SAP CRM.
Currently, ISA is being used as the front-end.The CRM has a product catalog which is being used.
In place of this I want to add an external product catalog.
This is for a B2C shopping website. The user will browse through the external catalog and the selected products should be added to the shopping basket of ISA.
I'm aware that the Open Catalog Interface (OCI) is used for this purpose in B2B using SRM server.
Is there a similar interface for B2C applications?
Aditya Karajgi

Hi Pratik,
I dont think you understood my question.
What I want to implement is something like Open Catalog Interface (OCI) which is used in B2B implementations.
The catalog will be created by an open source content management system.
Product categories will be created and maintained using this system.
Users will browse the catalog and select products.
These selected products will be added to the shopping basket in Webshop.
We dont want to get into the complexities of using JCo or IDocs for this.
There should be some interface which is similar to OCI for B2C applications.
Thanks and waiting for ur response.
Aditya

EIM integration with Siebel CRM

Hi Folks,
I have a customer who wants to integrate EIM solution with Siebel CRM solution and their basic requirement is to record all the chat, email conversation and other activities including the articles shoud save in Siebel CRM and Agent must be be able to get the info.
EIM version is 4.3.x
UCCE 8.5

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
Also Mentioned some JAR Files are required for Adobe Integration, where do we get these JAR Files
I have gone through with one of Siebel Public Sector's Functional Overview from iLearning.oracle.com, they mentioned
Siebel Self-Service, to see the Siebel Self-Service Functionality what is the CFG File we have to use?
Does this Adobe Integartion Supports in Siebel 8.0 version?
Plz Provide the Information
Thanks & Rgds
Prasad

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

CCX 9 integration with Dynamics CRM 2011?

Hi,
Please help me with intgeration of contact center 9 integration with Microsift Dynamics CRM 2011.
Please points me to some good documents. Is the coneector for Dynamics still available or EOS?
Regards,
Nirmal

Hi,
Yesterday we announced the release of the EchoSign for Microsoft Dynamics 2013 integration.
For more information please visit our blog, http://adobe.ly/1c1ovWG
The Dynamics 2013 integration includes:
Ability to send documents directly from within Leads, Opportunities, Contacts, and other Microsoft Dynamics entities including custom entities
Real-time status tracking of EchoSign transactions with visibility to EchoSign events in the Dynamics Activity Feeds
Automatically merging data from Microsoft Dynamics fields into contracts, and push data from signers back to Dynamics fields
Ability to attach invoices or custom reports and send them for signature. This allow dynamic generation of documents and forms using the native Microsoft capability and be able to leverage that within our integration
Record and store the signed agreements and the audit trail that capture each step in a contract’s history

Need details on Outlook integration with SAP CRM

Need details on Outlook integration with SAP CRM

As Robert has stated there is plenty of information if you would have done a search first or looked at the CRM wiki.
https://www.sdn.sap.com/irj/scn/wiki?path=/display/crm/home
Please review the rules of engagement before posting further.
https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Due to this thread, being way too vague and a duplicate question, I'm now locking it.
Thank you,
Stephen
CRM Forum Moderator

UCCX 10.5 integration with SalesForce CRM

Hi,
I need some help on integrating UCCX 10.5 with salesforce crm (Cloud hosted).
The requirement is when call comes in on Agent desktop the call related information on basis of phone number should pop up on agent desktop from CRM.
Do we need any API for this integration or we can achieve this with the help of macros/events available on Agent Desktop (CAD/finesse)
Regards,
Dinesh Joshi

Effectively the answer is no, partially because of how SFDC works and partially because the keyboard macro you reference will soon be lost with the transition from CAD to Finesse.
In the case of SFDC, the HTTP workflow isn't possible without some help. The workflow only allows us to send a URL, such as https://salesforce.example/page?account=<enterpriseData> where <enterpriseData> is some value we collected during IVR treatment such as an account number. In reality, SFDC doesn't construct URLs in that way and use GUIDs in the URL. For the HTTP workflow to work something needs to figure out what the URL/GUID is for a particular record you want to pop. This can either happen within the IVR script via an off-box web service to interface with the SFDC API or a custom Java class. Either way, what it does is get the full URL for what should be popped send that through to the agent desktop for the HTTP workflow action to pop.
The server-side integration has the advantage of being able to either validate data against SFDC and/or impact the call routing/options. An example would be checking account number input from a caller for validity, having an active service contract, and seeing if they are a Top 50 customer for priority treatment. If you don't need server-side intelligence then you can leverage a 3rd-party Finesse-based product, such as the Bucher+Suter product (others may be available in the Cisco Marketplace), to do the integration.
As for the keyboard macro: this is fairly unreliable, especially with web browsers, and was targeted for older terminal emulation-type apps. Regardless, it will soon not be available due to the transition from CAD to Finesse which is only capable of HTTP workflows, and not keyboard macros, IPC calls, external application action, etc.

ECC 6.0 Integration with BI,CRM,SRM

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