ECC variable length

I have a question. I understand ECC variables, but when you set them up, there is a maximum size field. Currently, one of our ECC variables has a maximum size of 5, but more data must be being written to it as I see calls being routed based on this variable and the IF checks that are routing it.
For example lets say the ECC has a max size of 5. One IF check states IF Call.UserVariableX = ServiceandSales send down this path. Further down the line, there is another check for IF Call.UserVariableX = 'SalesandService" follow this path. Both are longer than 5 characters and both are being routed. Is it safe to say that you can force more data into an ECC and the Maximum Length field is only a guideline to help you manage your ECCs so you don't go over the limit?

I know first hand that this length is strictly adhered to by the time you're passing ECC context to a VRU. If a Scalar is 8 characters long, you'll only get the first 8 characters of whatever you put in there. So while I currently don't have access to my lab to check it out further I'm going to assume that the Router will indeed allow you to store more data in an ECC variable and use the data for call routing, I'm about 99% sure that the the variable content is reduced to its intended size when the call context is passed on to the Peripheral Gateway (OPC).
GIve it a try by reading this ECC variable from your agent desktop ?
Cheers,
Kris
FYI : The 5 bytes in the document that Anthony referred to are not 5 free bytes, on the contrary, they are used as delimiters when storing your ECC variables with the rest of the call context. So you 'lose' 5 bytes per ECC variable. Note also that the 2000 byte limit relates especially to CTI Server for scalability reasons. If you have no need to provide ECC data to CTI applications, you should tpyically be able to pass this limit (although there is obviously some added performance impact with each ECC variable you add).

Similar Messages

UCCE - ECC Variable and User Variable

Hello All
As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes.
Is there any constraint similar for User Variables?
Did some googling and found this one from the link below
https://supportforums.cisco.com/discussion/10336156/icm-variables
Its says "User Variables are up to 40 characters in length, with no specific limit to the amount of them,
the data collected is stored in a specific way"
Can you please confirm is there any buffer limit to User Variables in ICM?
Thanks
Mahesh
[email protected]

Mahesh,
The ECC variable limit is 2500 bytes, not 2000.
There is no hard limit for User Variables, though I suspect if you had more created than what can fit in the RAM on the router, you would have some issues. You would likely need many thousands of User Variables in order to use gigabytes of RAM, though.
The use cases for ECC and User variables are quite different... an ECC variable is for data about the current call, while User Variables are usually more appropriate for "global" data that needs to last across multiple calls, such as open/closed states.
-Jameson

No data in ecc variables in failover mode

Hi all,
got a problem with custom enterprise data layout when CAD is connected to secondary node.
With "set enterprise..." I set a special layout for CAD enterprise data in my script. This works fine as long as CAD is connected to primary node. When CAD is connected to secondary node there is no data in expanded call variales and CAD displays default layout. Changing default layout and writing the content to predefined variables works fine. So it seems only extended call variables are not working in failover mode.
Any ideas?
Br
Sven
(UCCX v8.5)

Hi Sven,
Looks like TAC helped fix the issue. Previously we had rebooted both servers without success. TAC suggested to restart the Desktop Enterprise Service on both servers (I did Pub first than Sub). I've verified ECC variables are being sent to CAD correctly.
The root cause might of been a network outage we had a week ago. We were using the Desktop Workflow Administrator at the time of the outage.
Kyle

Creating WIM ECC variables

Hi,
We have installed CIM 9.0.1 and UCCE 9.0, we are able to pass the default activity_id and customer_name to ICM in the user.cim.activity.id and user.wim.customer.name.
But we want to pass the customer email which is available in CONTACT_POINT_DATA attribute
we have created a ecc variable in ICM called Call.user.cim.contact.point.data and have created a call variable in CIM called CONTACT_POINT_DATA. but we are not able to obtain this value in the ICM script.
Please suggest the correct procedure to create ecc variables for WIM 9.0.1.
Thanks
Kishore B

HI Dilip,
This is fixed in CIM 9.0.2 where you can tag custom attributes to call variables and map them to icm ecc variable in the queue config
Regards
Kishore B

Bank statement: problem to load variable length field

we have many bank accounts with different banks, and we would like to use the bank reconciliation module to do bank reconciliation.
we have problem in load the MT940 bank statement. All these banks are providing so called standard SWIFT940 format, which not able to give fixed length field.
we have problem on line 61 which have a lot of variable length fields.
line 61 comprise of 7 fields, which are:
A) Value date - fixed 6 chars.
B) Entry date - fixed 4 chars.
C) Credit/debit - variable 1-2 chars.
D) Fund Code - fixed 1 char
E) Transaction amount - variable 15 chars
F) Transaction code/type - fixed 4 chars
G) MID, cheque#, BIS - variable 16 chars
How can we write the SQL Loader script if there is no delimiter, and the start position of the fields are not fixed?
we can load A and B easily, but C onwards we will have problems.
please help.
INTO TABLE ce_stmt_int_tmp
WHEN rec_id_no = '61'
TRAILING NULLCOLS
(rec_no RECNUM,
rec_id_no POSITION(1:2) CHAR,
column1 POSITION(4:9) CHAR,
column2 POSITION(10:13) CHAR,
column3 ??
column4 ??
column5 ??
column6 ??
column7 ??
------

Hi Linda,
As said by gupta, please check, whether the bank statement has the statement 62F:
If not, please get the statement again from bank and ensure that the end statement 62F exists in the statement..
This will help you to overcome your problem..
Regards,
Praisty

Changing a variables length for text input in Captivate 6

I am using eLearning CS6 (non-subscription I believe, but no one at my office can confirm) and use a machine where all software is deployed via push from IT. The ability to check for updates has been removed from me.
I need to be able to have users enter data into the course and have it both be forwarded on to our database AND appear in later segments of the course.
I recall being able to update the TEB variable length in previous versions but can not find the option anywhere in CS6. or perhaps I'm imaging it.
I am running version 6.0.1.240 and there is no Format option in my TEB properties. I do not see alignment options, and instead see Characters as a menu above the Shadow & Reflection option.
I do know where to set the value in a text caption box. However, I seem to be limited to entering a single variable in the caption field in order for this to be option. However, there are times where we'd rather have multiple variables strung together on a single line, or a word or two of static text appearing before or after the variable.
If I want to string the user entered data from multiple variables into a single caption box there appears to be no way to change the variable's character length from 15 to a higher value.
Does anyone know of another way to work around this other than through the use of multiple caption boxes?
I've been driving myself a bit batty trying to think of a way around the 1 caption 1 variable limit...
Thanks.
Note: Please don't advise me to upgrade. I've already been told the office will not pay for an update to the software so quickly on the heels of our upgrade from CS 5.5 to CS6 (happened within a 6 month span).

15 characters is the default when you insert the variable into a text caption. But you can set this to anything from 1 to about 250...as long as you use the Insert Variable icon in the Properties tab > Format accordion to insert the variable. Look for the field in the dialog that allows you to specify the variable's display length.

Problem in sending a variable length string

Hello friends,
I have created a scenario as follows.
Our
Application ==>(SOAP) ==> XI ==> (RFC) ==> SAP TABLE.
I am sending a record with one of the fields of the type 'VARILRAW'
When I send this, it is sending me a response that it was inserted in the table succesfully, But when I try to retrieve, all fields get returned correctly, but not this variable length field. This sends me back a huge string of letter 'A's.
Here is what I see on SXMB_MONI
The following shows that for insertion, the proper data is coming in XML format.
===============================================
<?xml version="1.0" encoding="UTF-8" ?>
- <ns1:ZBAPI_ADD_CONFIG_DNA xmlns:ns1="urn:sap-com:document:sap:rfc:functions">
- <CONFIG_DNA_DATA>
<CONFIG_ID>4607.1164846986188077.494</CONFIG_ID>
<STRING_NAME>USC1</STRING_NAME>
<STRING_FORMAT>TXT</STRING_FORMAT>
<STRING_VALUE>ONE,TWO,THREE,FOUR</STRING_VALUE>
<OBJECT_NAME>TEMP</OBJECT_NAME>
</CONFIG_DNA_DATA>
</ns1:ZBAPI_ADD_CONFIG_DNA>
=================================================
When I try to search for the same data again using the Key field CONFIG_ID,
I am getting back the following. Notice that all fields are coming back with right data but for STRING_VALUE, which is coming as a long string of As
====================================================
<?xml version="1.0" encoding="UTF-8" ?>
- <ns1:SEARCH_CONFIG_DNA_RESPONSE xmlns:ns1="http://cincom.com/config">
- <RETMSG>
<RETURNMESSAGE>1 Records found</RETURNMESSAGE>
<SUBRC>0</SUBRC>
</RETMSG>
- <CONFIG_DATA>
- <item>
<CONFIG_ID>4607.1164846986188077.494</CONFIG_ID>
<STRING_NAME>USC1</STRING_NAME>
<STRING_FORMAT>TXT</STRING_FORMAT>
<STRING_VALUE>AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA</STRING_VALUE>
<OBJECT_NAME>TEMP</OBJECT_NAME>
</item>
</CONFIG_DATA>
</ns1:SEARCH_CONFIG_DNA_RESPONSE>
========================================================
Any help will be greatly appreciated.
Thanks
Ram

go to RFC and insert a BREAK-POINT and check what do you receive in the field. if you receive same you send so its a problem of SAP Team.
try this

How to save blob data (variable length string) in a customized table?

Dear Friends
I have written a very simple program to update table with 2 fields which
looks as follows.
========================================================
Table name ZTESTBLOBDATA
Field         Key          Init    Data Element   Data Type Length
ID          Checked                 ZID                 NUMC        2
BLOB                                   ZBLOB           STRING       0
=========================================================
FOllowing is the sample program that I have written (Transaction SE38).
=========================================================
REPORT ZTESTBLOBPROG
TABLES: ZTESTBLOBDATA
data : itab like ZTESTBLOPDATA occurs 1 with header line.
select * from ztestblobdata into table itab.
ztestblobdata-id =   sy-dbcnt +1.
ztestblobdata -blob = 'abcdefghijklmnopqrstuvwxyz.'.
insert ztestblobdata.
=========================================================
When I try to save and activate the program, I get the following
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'ztestblopdata' must be a flat structure. You cannot use internal
tables, strings, references, or structures as components.
==========================================================
Using the data type STRING is a must since it is a variable length
data which varies from few characters to few gig.
How can go around this problem.
Any feedback will be highly appreciated.
PS. I have checked old postings on SDN, spoken to my ABAP contacts and also couple of instructors from SAP when I took XI courses but didn't get a satisfactory answers.
Edited by: Ram Prasad on Oct 15, 2008 12:28 PM

Thanks a lot for the response.
The string that we are getting is from another application via netweaver XI integration and is being sent as a string which has to be saved in an SAP table. I am not sure if IDOC option will suit our needs, but will definitely read more about it.
If there is any other suggestion of feedback I would appreciate it a lot.;
Tks
Ram

SQL*Loader and "Variable length field was truncated"

Hi,
I'm experiencing this problem using SQL*Loader: Release 8.1.7.0.0
Here is my control file (it's actually split into separate control and data files, but the result is the same)
LOAD DATA
INFILE *
APPEND INTO TABLE test
FIELDS TERMINATED BY ','
OPTIONALLY ENCLOSED BY '"'
first_id,
second_id,
third_id,
language_code,
display_text VARCHAR(2000)
begindata
2,1,1,"eng","Type of Investment Account"
The TEST table is defined as:
Name Null? Type
FIRST_ID NOT NULL NUMBER(4)
SECOND_ID NOT NULL NUMBER(4)
THIRD_ID NOT NULL NUMBER(4)
LANGUAGE_CODE NOT NULL CHAR(3)
DISPLAY_TEXT VARCHAR2(2000)
QUESTION_BLOB BLOB
The log file displays:
Record 1: Warning on table "USER"."TEST", column DISPLAY_TEXT
Variable length field was truncated.
And the results of the insert are:
FIRST_ID SECOND_ID THIRD_ID LANGUAGE_CODE DISPLAY_TEXT
2 1 1 eng ype of Investment Account"
The language_code field is imported correctly, but display_text keeps the closing delimiter, and loses the first character of the string. In other words, it is interpreting the enclosing double quote and/or the delimiter, and truncating the first two characters.
I've also tried the following:
LOAD DATA
INFILE *
APPEND INTO TABLE test
FIELDS TERMINATED BY '|'
first_id,
second_id,
third_id,
language_code,
display_text VARCHAR(2000)
begindata
2|1|1|eng|Type of Investment Account
In this case, display_text is imported as:
pe of Investment Account
In the log file, I get this table which seems odd as well - why is the display_text column shown as having length 2002 when I explicitly set it to 2000?
Column Name Position Len Term Encl Datatype
FIRST_ID FIRST * | O(") CHARACTER
SECOND_ID NEXT * | O(") CHARACTER
THIRD_ID NEXT * | O(") CHARACTER
LANGUAGE_CODE NEXT 3 | O(") CHARACTER
DISPLAY_TEXT NEXT 2002 VARCHAR
Am I missing something totally obvious in my control and data files? I've played with various combinations of delimiters (commas vs '|'), trailing nullcols, optional enclosed etc.
Any help would be greatly appreciated!

Use CHAR instead aof VARCHAR
LOAD DATA
INFILE *
APPEND INTO TABLE test
FIELDS TERMINATED BY ','
OPTIONALLY ENCLOSED BY '"'
first_id,
second_id,
third_id,
language_code,
display_text CHAR(2000)
)From the docu:
A VARCHAR field is a length-value datatype.
It consists of a binary length subfield followed by a character string of the specified length.
http://download-west.oracle.com/docs/cd/A87860_01/doc/server.817/a76955/ch05.htm#20324

How to store variable length of data in data dictionary table

hi friends
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Hi,
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XI 3.0 SP17
With a File Sender communication channel, that uses Content Conversion - how do I define a 'variable length' last field?
The scenario - the input file has four fields, of which the first three are a known fixed length, and the last (fourth, trailing) field is variable in length.
Using a Message Protocol of 'File Content Conversion', how do I define that last variable length field (field name 'WOData' below) in the Content Conversion Parameters section?
My current parameters are:
Recordset Structure - Row,*
ignoreRecordsetName - true
Row.fieldFixedLengths - 1,12,5,99999
Row.fieldNames - WOType,WONum,WOLine,WOData
I've tried the following for 'Row.fieldFixedLengths' to no avail -
'1,12,5,*'
'1,12,5,0'
'1,12,5,'
'1,12,5'
The last two were grasping at straws )
The only thing I've got to work is specifying a 'large' value for the final field (99999 above).
In addition, does anyone know if specifying a large value (e.g. 99999) for the final trailing field will give rise to performance issues when the file is being processed?
In the help for "Converting File Content in a Sender Adapter", it states -
<Begin Quote>
NameA.fieldFixedLengths
If you make a specification here, the system expects a character string that contains the lengths of the structure columns as arguments separated by commas.
If you also specify a separator for the columns, you must not add its length to the length of the columns.
This entry is mandatory if you have not made an entry for NameA.fieldSeparator.
<End Quote>
http://help.sap.com/saphelp_nw04/helpdata/en/2c/181077dd7d6b4ea6a8029b20bf7e55/content.htm

<< note that fieldFixedLengths will not take any wildcard entries like *. So in these case it is ideal to provide a maximum char length. But note that while the file is being created that many spaces will be created in your file !!! >>
Hi Shabarish,
Yes, no wildcard is the conclusion I came to, hence my maximum )
The message size did not increase by any 'blank padding'. When I look in [Message Display Tool (Detail Display)] 'Audit Log for Message: X' -
2006-10-17 18:22:42 Success Channel X: Entire file content converted to XML format
2006-10-17 18:22:42 Success Send binary file "X" from FTP server "X", size 103290 bytes with QoS EO
2006-10-17 18:22:42 Success Application attempting to send an XI message asynchronously using connection AFW.
2006-10-17 18:22:42 Success Trying to put the message into the send queue.
2006-10-17 18:22:42 Success Message successfully put into the queue.
2006-10-17 18:22:42 Success The application sent the message asynchronously using connection AFW. Returning to application.
The input flat file in non-XML format was 92,132 bytes and the message payload into XI was 103,290 bytes.
My understanding is that trailing spaces are stripped from XML nodes.

I need to update specific records(of variable lengths) in a file. I can get the correct record but when I update it(add info), it overwrites part of the record following it. I am using labview 6.0

I need to update specific records(of variable lengths) in a file. I can get the correct record but when I update it(add or change info), it overwrites part of the record following it. I am using labview 6.0. I need to be able to insert information into the middle of a file without disturbing the data before and after

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Using Variable Length Argument in Constructor

Hi All,
I am tring to create class Address which represent Address of different people, However not all the information will be available for all the entries.I am thinking of using a Variable Length Argument in Constructor (String).Now I am unable to create a proper constructor as If few of the information say city is missing then how should the cons behave.Any help is highly appreciated.
Below is the class
package javaProg.completeReferance;
import java.util.*;
import javaProg.completeReferance.*;
public class Address
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The problem with using a variable argument constructor here is that you don't know which of the pieces of information are being supplied. Var args is nice if the information being passed has a known "meaning", but may consist of an unknown number of parts (although it's little better than an array): but that's not what you have here.
If some of the arguments have sensible default values (even null) you could have something likepublic Address(String name, String address, String city, String pincode) {
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HTTP trigger script using ECC variable/Call sub flow - not working

Hello all,
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As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

CER for multisite variable length on-net dialplan customer

Hello -
I am working to deploy CER for a large customer. They have a CCM cluster supporting, as expmple, 10 sites with the following characteristics:
1. each site has 4 digit DNs
2. each site has it's own phone partition
3. sites have overlapping DNs
4. calling from one site to another requites "8" +"3 digit site code"
5. CCM 7.x;
6. CER 8.0
CER is populated with switches from multiple sites so therefore will have CER database entry for DN=4000 in site1, site2, and site 7.
Question are:
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Any guidance here would really be appreciated.
Thanks
Andy

So, while the switchport is pecified and used to populate the CER db, that is all done before any call is made. At that point, CER has DN, MAC, IP,...
Correct, you build CER configuration to your design
Phone makes 911 call, and at this point, CER has to tie this "inbound call" to a phone in the database. That association has to use information from the JTAPI messaging which I assume to be standard compliant. I could be way off here because we just did a test where a phone, defined in CER using switch port, was matched up properly even though I totally changed the callerid on 911 call (i.e. phone dn=4613, phone translation for 911 prefixed changed to 1111 so CER sees calling num=1111). This callerID was not stored anywhere in CER database but it did match up the correct zone. I have no idea how. JTAPI must pass in mac/IP which CER uses.
For outbound call, when phone dials 911 and the call is routed to CER via CTI RP, CER maps this call to a phone that dialed 911 through discovered DN from the Switch via SNMP/CDP, it then identifies which port the phone is connected to, looks at what ERL is assigned to the port and uses next available ELIN on that ERL to mask ANI to it and route it to CUCM. CUCM routes the call via Route Pattern to CUCM with the modified Caller ID.
When the call drops and 911 agent needs to call back, they dial the ELIN DID, call is routed to CUCM, matches translation pattern that routes the call to CER via another CTI RP (usually 913XXXXXXXXXX), CER sees the call coming in with ELIN and checks internal db for who last called out using this ELIN, and extends the call to that phone DN, it keeps that relationship for up to 3 hours after the call was made.
HTH, please rate all useful posts!
Chris

ECC variable length

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