ECC variables reporting

Hi All,
i would like to know if ICM logs ECC particularly or call variables in general.
Thanks in advance,

There are these Termination_Call_Variable and Termination_Call_Detail tables where you can find them per call.
These tables are huge so be extra careful when you are running queries against them in Prod.

Similar Messages

No data in ecc variables in failover mode

Hi all,
got a problem with custom enterprise data layout when CAD is connected to secondary node.
With "set enterprise..." I set a special layout for CAD enterprise data in my script. This works fine as long as CAD is connected to primary node. When CAD is connected to secondary node there is no data in expanded call variales and CAD displays default layout. Changing default layout and writing the content to predefined variables works fine. So it seems only extended call variables are not working in failover mode.
Any ideas?
Br
Sven
(UCCX v8.5)

Hi Sven,
Looks like TAC helped fix the issue. Previously we had rebooted both servers without success. TAC suggested to restart the Desktop Enterprise Service on both servers (I did Pub first than Sub). I've verified ECC variables are being sent to CAD correctly.
The root cause might of been a network outage we had a week ago. We were using the Desktop Workflow Administrator at the time of the outage.
Kyle

Creating WIM ECC variables

Hi,
We have installed CIM 9.0.1 and UCCE 9.0, we are able to pass the default activity_id and customer_name to ICM in the user.cim.activity.id and user.wim.customer.name.
But we want to pass the customer email which is available in CONTACT_POINT_DATA attribute
we have created a ecc variable in ICM called Call.user.cim.contact.point.data and have created a call variable in CIM called CONTACT_POINT_DATA. but we are not able to obtain this value in the ICM script.
Please suggest the correct procedure to create ecc variables for WIM 9.0.1.
Thanks
Kishore B

HI Dilip,
This is fixed in CIM 9.0.2 where you can tag custom attributes to call variables and map them to icm ecc variable in the queue config
Regards
Kishore B

ECC IM report, the available and assigned budgets are not correct

Hi All
Can any one tell me why there is a difference in the ECC IM report, the available and assigned budgets are not correct on program position level.
But individual investment order level, they are correct..
The report we are running is : S_ALR_870122806 .
Any help higly appreciated and points are assigned .
Cheers
ravindra .

Hi,
Tcode GR23 , Under 1VK Report library, Choose Characteristics Tab for Company Code Select BUKRS,and GSBER for Business Area.
Regards,
Shankar K B

HTTP trigger script using ECC variable/Call sub flow - not working

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

How to find ECC tables/ reports based on which a DB View is created?

Hi All,
We have customized data source created based on a View/ Table. How can i find the ECC tables/ reports based on which this View has been created and also the logic behind which the different fields extract data from ECC..
Please advice.
Thanks & Regards
Sneha

Hi Sneha,
The only logic, i guess, that could be used is either defining the join fields or some restriction put in the selection conditions tab of the view. for e.g. if the view should only return Doc type XYZ, the same could be implemented in selection conditions tab. for transaction to check the view, it was already posted above.

ICM - Remove E-mail Manager & ECC Variables

How do I uninstall / remove the e-mail manager and associated ECC Variables? My initial thought was this must be an option in icmsetup but after a little poking around I can't find any options that jump out at me.
The ECC Variables for e-mail manager are:
cisco.cem.Category
cisco.cem.Priority
cisco.cem.MessageKey
My primary motivation for getting rid of them (Other than good housekeeping) is that they are consuming 450 bytes of ECC space.
Thanks!

Looks like I stand corrected, the 'Enabled' parameter does indeed remove the variables from the Total Byte calculation.
I threw together some SQL to calculate ECC Byte usage if anyone else is interested:
select sum(bytes) as Bytes_Consumed from
(select sum(len(EnterpriseName)+ MaximumLength + 4) as bytes from Expanded_Call_Variable
where ECCArray = 'N' and Enabled = 'Y'
UNION all
select sum(MaximumArraySize *(len(EnterpriseName) + MaximumLength +5)) as bytes from Expanded_Call_Variable
where ECCArray = 'Y' and Enabled = 'Y') as MyTable

Send ecc variable during a conference

HI,
i have a cvp application which passes some values to icm during a transfer to agent and icm stores these values in ecc variables. Customer and agent are in conversation and the cvp port is released, now the agent initiates a conference which goes via a conference script in icm to cvp, i am setting the previous ecc variable in one of the toextvxml array in the conference script and sending it to cvp but this array value is empty when received i cvp.
Is it possible to get the ecc variable value from the previous script and access it in the new script and then send it to cvp?

Hi,
Agent receives the call and the ecc variable gets displayed onto the callvariable grid, but when agent dials a conference number I am just routing to another skill group(using conference script where I use set variable to set the previous ecc variable into the callvariable) and populating the ecc variable into the call variable grid. Its not displayed.

ECC variable length

I have a question. I understand ECC variables, but when you set them up, there is a maximum size field. Currently, one of our ECC variables has a maximum size of 5, but more data must be being written to it as I see calls being routed based on this variable and the IF checks that are routing it.
For example lets say the ECC has a max size of 5. One IF check states IF Call.UserVariableX = ServiceandSales send down this path. Further down the line, there is another check for IF Call.UserVariableX = 'SalesandService" follow this path. Both are longer than 5 characters and both are being routed. Is it safe to say that you can force more data into an ECC and the Maximum Length field is only a guideline to help you manage your ECCs so you don't go over the limit?

I know first hand that this length is strictly adhered to by the time you're passing ECC context to a VRU. If a Scalar is 8 characters long, you'll only get the first 8 characters of whatever you put in there. So while I currently don't have access to my lab to check it out further I'm going to assume that the Router will indeed allow you to store more data in an ECC variable and use the data for call routing, I'm about 99% sure that the the variable content is reduced to its intended size when the call context is passed on to the Peripheral Gateway (OPC).
GIve it a try by reading this ECC variable from your agent desktop ?
Cheers,
Kris
FYI : The 5 bytes in the document that Anthony referred to are not 5 free bytes, on the contrary, they are used as delimiters when storing your ECC variables with the rest of the call context. So you 'lose' 5 bytes per ECC variable. Note also that the 2000 byte limit relates especially to CTI Server for scalability reasons. If you have no need to provide ECC data to CTI applications, you should tpyically be able to pass this limit (although there is obviously some added performance impact with each ECC variable you add).

Default CVP ECC variables?

I have a question regarding ECC variables that are required when installing CVP. I've been looking through the docs and it's been a long time since CVP was installed. I know there were several created such as user.microapp.media_server, etc. but we ran into an issue this past week. Basically a GS node stopped working, meaning 98% of the calls were aborting, not failing. Usually there are some that abort, TAC indicated that most likely these were callers just hangning up.
After tracing come calls we noticed on the PIM that we were getting the error:
NewCall from VRU referenced an unregistered ECC variable tag: 26
This referenced user.cvp_server_info, don't think this was ever created and no idea why it just started breaking now. It was created and everything went back to normal and obviously currently researching this. TAC also indicated there were several other that were not configured but I'm assuming they are specific to the environment as one of them was user.microapp.cvpmovies_par and I'm guessing this would only be used with a video optin.
My question: is there a list of ECC variables that need to be added in as a default or is it all based on unique configurations, h323, SIP, whether you will be doing certain transfers, etc. Looking at the SRND and Config guides (7.X) it seems to indicate in several sections specific ECCs that need to be configured if you are configuring a certain part of CVP.
Thoughts or can someone point me to a link/doc? I don't see this referenceed in any 7.X docs so far.
Thanks!

To be honest I'm not so sure that you adding that ECC variable actually resolved the problem more than you restarting the whole thing. Those warnings have probably always been there. They'll show up any time the VRU attempts to use an ECC variable that's not defined on UCCE.
The section 'Common Unified ICME/ICMH Configuration: Define Unified CVP ECC Variables' of the CVP 8.5 Configuration Guide at least indicates when an ECC variable is Required.
Cheers,
Kris

UCCE - ECC Variable and User Variable

Hello All
As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes.
Is there any constraint similar for User Variables?
Did some googling and found this one from the link below
https://supportforums.cisco.com/discussion/10336156/icm-variables
Its says "User Variables are up to 40 characters in length, with no specific limit to the amount of them,
the data collected is stored in a specific way"
Can you please confirm is there any buffer limit to User Variables in ICM?
Thanks
Mahesh
[email protected]

Mahesh,
The ECC variable limit is 2500 bytes, not 2000.
There is no hard limit for User Variables, though I suspect if you had more created than what can fit in the RAM on the router, you would have some issues. You would likely need many thousands of User Variables in order to use gigabytes of RAM, though.
The use cases for ECC and User variables are quite different... an ECC variable is for data about the current call, while User Variables are usually more appropriate for "global" data that needs to last across multiple calls, such as open/closed states.
-Jameson

BI and ECC Reconciliation report giving blank value instead of ZERO

Hi,
We have a report for reconciliation where in if the ECC and BI balance matches, it will show Zero (0) in the final field. My question is *for some of them it is showing Zero(0) and for few rows it is givng blank values* even after ECC and BI balance matching...Why is it giving blank instead of showing 0 (ZERO) ....is there any setting we need to make??
point to be noted is only few rows are getting blank and few rows it is showing '0'
pls suggest...
Thanks

Without additional details of the rows that have blanks vs zeros, here is a guess...
The rows with blank final value have no records in ECC or BI. You can probably define the formula in such a way that it always gives zero for all rows.

Possibly dumb new user question: What does it take to get variables to show up in the variables reporting tab?

I've been a LabVIEW user (2011) for about 1.5 years now and just got ahold of TestStand 2014 to try out as a structure for our future test needs.
I've been using it on and off for about 3 days and there's something that's been driving me nuts. When I run a sequence and the report comes up at the end, there's three tabs on it: Report, Steps, and Variables. Report and Steps are exactly what I expect to see. However, the Variables tab is always blank. Nothing I have found via my technique of checking everything in the menus that looks vaguely related and right-clicking things on many objects and checking those menus for other vaguely related things as well.
I tried searching for references to it, and everything I get relates to the "Main" variables tab that you see when editing the sequence, not the one that comes up on the report.
See the arrow in the picture below:
I suspect there's something incredibly obvious that I am missing but it's driving me nuts here...
Solved!
Go to Solution.

You won't see that populated when an execution is complete. The variables are worthless at that point.
If you want to see that tab populated pause the execution in the middle. Or set a breakpoint. Then you can look at the variables at run time.
Regards,
jigg
CTA, CLA
teststandhelp.com
~Will work for kudos and/or BBQ~

Data mismatch with ECC FBL5N report and debtor ageing report(BI side)

Hi,
I am facing a data mismatch problem with FBl5N(t-code for customer line item report) report in ECC side and Debtor ageing report in BI side.
The problem is
1) there are mismatch of data with some customer amounts in both ECC and Bi side.
2) and also there are customer Nos with amounts in BI Debtor ageing report which are not there in the ECC FBL5N(t-code for customer line item report)
for the second problem, I checked in the Tables BSID,BSAD in ECC side ,there also these customer Nos are not available.
One more strange thing is that with the same selectionin report on both ECC and BI reports the data mismatch and The extra customers in Bi reports are changing everyday, i.e. we are getting new set of data mismatch and extra customers Nos in BI Side.
If anyone have worked on this type of issue.....kindly help...
Thanks in advance

Hi,
on the one hand it may be delta mechanism of FI_*_4 extractors with the timestamps issue, that your comparision between BI and ECC is at no time up to date.
FI Extraction
on the other hand, it may be the delta problem between data targets in your BI-System, in case you load the FI-Data from a DSO to a cube and make a report on the cube. I have this problem at the moment and will watch this thread for more suggestions.

Maintain Variables, Report Painter

I have questions about Report Painter,
1) How can I delete a global variable that has been included in a form ?

Nagaraju,
I am unable to get your question!
Could you please post ur code and question???
With my understanding:
For all the variables present in the global section, commenting with double quotation(") or * with do.
Example:
    Data:
<b> "       waMar    type mara-matnr,
      waMatkl type mara-matkl,</b>
        watest(25).
Thank
Kam

ECC variables reporting

Similar Messages

Maybe you are looking for