ECX_MAP_NOT_FOUND error while validating ERES event.

Dear All,
I have performed AME and E-records setups as mentioned on metalink under various notes. But my i am facing below issues:
1. 'E-Record Details' is not enabled in 'Tools1' menu. It's still disabled.
2. No Approval Email is getting triggered and Intermediate Status is not applied in the SR.
3. when I validate the event 'oracle.apps.cs.sr.ServiceRequestApproval' (ERES Administrator-->Utilities-->Validate Event.), I am getting the below error under XML Payload Section.
An unexpected error has occurred while generating the XML payload. ORA-20001: The DB to XML transformation has failed with the following error: ECX_MAP_NOT_FOUND. The log file details are: ecx.plsql.out.61034.1609.log ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.EDR_UTILITIES", line 1488 ORA-06512: at line 2
Could anyone help me to resolve this error for "ECX_MAP_NOT_FOUND"?
I noticed that there is NO data in ECX_MAPPINGS table for the event when I run the below query
SELECT * FROM ECX_MAPPINGS WHERE MAP_CODE like 'oracle.apps.cs.sr.ServiceRequestApproval';
I am using Oracle EBS R12.1.3.
The same issue was reported by Mr. Harish Nunna (ERES process is giving error in Case Management) but it was not answered there.
Thanks,
Nitesh Sharma

Solution:
Add a new Subscription Parameter called EDR_XML_MAP_CODE for "oracle.apps.cs.sr.ServiceRequestApproval" business event:
1. Login as SYSADMIN user
2. (R) Workflow Administrator Web Applications responsibility
3. (N) Administrator Workflow: Business Events
4. Search for Name = oracle.apps.cs.sr.ServiceRequestApproval
5. Click on "Subscription" icon
6. Click on Update pen icon
7. Update Event Subscriptions page will load
8. Click on Next
9. At the Subscription Parameters section click on Add Another Row button
10. Add EDR_XML_MAP_CODE with oracle.apps.edr.erectxt.create value and Apply.

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