Edge animate crashes once video imported

hi
I'm trying to import a video into edge timeline. It imports fine and works exactly how i want on the timeline, but if i close and reopen the file edge immediately crashes, its only when i add video that this happens.
can anyone help?
Emily

Hi,
Thanks for getting back to me.
As mentioned before, I know how to resize the video – the problem was that once it comes in incorrectly, the visible aspect ratio (black area) cannot be changed. To help clarify, here’s a summary of exactly what happens:
When I import the video, no matter what size or aspect ratio it actually is, it comes in at 320x45 – but the black image area is 90x45 (a 2:1 aspect ratio). See attached image.
When I resize the video to the correct frame size, the grab handles extend to the proper size, but the black image area remains at the 2:1 aspect ratio. See the image in this discussion provided on October 2, showing a 720x405 video with the black area still at 2:1 (720x360).
Since I didn’t hear back from you, I did some additional testing. Even though the black area indicates an incorrect aspect ratio, if the video is resized to the proper frame size, it plays properly – filling the entire frame represented by the grab handles. So, the bug doesn’t affect how the video plays when previewing the project in a browser, it only affects how it appears when working with it in Edge Animate.
At this point, I’ll consider the issue closed since I’ve discovered I can work around it. I hope the info in this discussion can assist anyone else who encounters this issue. However, I would appreciate your team looking into why video comes in at an incorrect size, and why the black image area appears incorrectly. This makes it difficult to line things up when working with the video in Edge Animate.
Thanks again for your attention to this issue and for your assistance.
Regards,
- Joel

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