Edge Preview won't install from Cloud
I'm on Windows 7, Adobe Creative Cloud, I have everything installed but Edge Preview. When I try to install it, I get this error in the Adobe Support Advisor.
cpsid_82829s5: "Missing installation file," bootstrapper error has occurred.
Click here for details and corrective actions related to this issue.
When I click the link, it takes me to an Adobe page help, but it doesn't actually tell me what to do.
:<)Greg
From your error it is indicating that you will want to complete solution 5 in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_You_are_already_running_another_installer_.
You may also wish to manually review your installation logs. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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Process: Adobe Edge Animate [305]
Path: /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate
Identifier: com.adobe.Adobe Edge Animate.application
Version: 1.0.0 (1.0.0.0)
Code Type: X86 (Native)
Parent Process: launchd [127]
Date/Time: 2012-10-05 11:09:42.355 +0100
OS Version: Mac OS X 10.7.5 (11G56)
Report Version: 9
Interval Since Last Report: -12843 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7CE84A51-6368-40F9-8759-14BA70B89F56
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[305]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x938ed9c6 __pthread_kill + 10
1 libsystem_c.dylib 0x9b314f78 pthread_kill + 106
2 libsystem_c.dylib 0x9b305bdd abort + 167
3 libc++abi.dylib 0x95710921 abort_message + 94
4 libc++abi.dylib 0x9570e1bc default_terminate() + 36
5 libc++abi.dylib 0x9570e1fe safe_handler_caller(void (*)()) + 15
6 libc++abi.dylib 0x9570e268 std::terminate() + 23
7 libc++abi.dylib 0x9570f2a0 __cxa_throw + 112
8 com.adobe.dvacore.framework 0x00284ccd dvacore::filesupport::DirHelper::Create() + 613
9 com.adobe.dvacore.framework 0x00284e98 dvacore::filesupport::DirHelper::PrefDir() + 194
10 com.adobe.dvacore.framework 0x002855db dvacore::filesupport::Dir::PrefDir() + 19
11 com.adobe.Adobe Edge Animate.application 0x0000c258 helium::App::LoadLocaleSettings() + 42
12 com.adobe.Adobe Edge Animate.application 0x000151ce helium::App::PreInitialize(exo::app::AppInitArgs&, boost::program_options::variables_map&) + 260
13 com.adobe.Adobe Edge Animate.application 0x0002e0b0 main + 368
14 com.adobe.Adobe Edge Animate.application 0x00005bb5 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x938ee90a kevent + 10
1 libdispatch.dylib 0x9b38fe04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9b38e853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x938ee02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b314ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b3166fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x938ee02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b314ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b3166fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x95711330 ecx: 0xbffff67c edx: 0x938ed9c6
edi: 0xad0c22c0 esi: 0x00000006 ebp: 0xbffff698 esp: 0xbffff67c
ss: 0x00000023 efl: 0x00000246 eip: 0x938ed9c6 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00073874
Logical CPU: 0
Binary Images:
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0x916db000 - 0x91751fff com.apple.Metadata (10.7.0 - 627.37) <F54AED70-95C5-3561-8C87-D9E5539E98A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x91752000 - 0x91863ff7 libJP2.dylib (??? - ???) <2B5EB147-F845-30DF-87C4-D2D3C3D0680A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
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0x9bd02000 - 0x9bd51ffb com.apple.AppleVAFramework (5.0.16 - 5.0.16) <1188E7AB-76FE-343F-9108-30CD67E5A37B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9bd60000 - 0x9bd62ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x9c10d000 - 0x9c1a3ff7 com.apple.LaunchServices (480.39 - 480.39) <C91C05E2-E4CF-3026-BEE2-93890664E83A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x9c1a4000 - 0x9c1a4ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9c1a5000 - 0x9c1c2fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib
0x9c1c3000 - 0x9c1ceffe libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <B63F5D07-93B3-3F02-BFB7-472B4ED3521F> /usr/lib/libbz2.1.0.dylib
0x9c1cf000 - 0x9c1d2ffb com.apple.help (1.3.2 - 42) <B1E6701C-7473-30B2-AB5A-AFC9A4823694> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x9c1d3000 - 0x9c1e9ffe libxpc.dylib (77.19.0 - compatibility 1.0.0) <0585AA94-F4FD-32C1-B586-22E7184B781A> /usr/lib/system/libxpc.dylib
0x9c1ea000 - 0x9c1efff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <943213F3-CC9B-328E-8A6F-16D85C4274C7> /usr/lib/system/libmacho.dylib
0x9c1f0000 - 0x9c1f6ffd com.apple.CommerceCore (1.0 - 17) <E59CD307-58E2-35FD-9131-B38978799910> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9c21e000 - 0x9c2abfe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9c2ac000 - 0x9c2c9ff3 com.apple.openscripting (1.3.3 - ???) <0579A4CB-FD6F-3D7F-A17B-AC0F2CF11FC7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x9c2fe000 - 0x9c309ffc com.apple.NetAuth (3.1 - 3.1) <CD89526E-4FF6-3BB3-A94E-832D4504AB1C> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9c30a000 - 0x9c351ff5 com.apple.opencl (2.0.19 - 2.0.19) <7689E7B9-EE5A-3F74-8699-4CDED9162260> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9c352000 - 0x9c754ff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x9c761000 - 0x9c78fff7 com.apple.DictionaryServices (1.2.1 - 158.3) <8D03D180-D834-39F3-A106-78E0B22A7893> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x9c790000 - 0x9c7f5ff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x9c8ed000 - 0x9c8efff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib
0x9c924000 - 0x9c9abfff com.apple.print.framework.PrintCore (7.1 - 366.3) <EEC03CAB-7F79-3931-87FE-4DF0B767BF47> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9c9f7000 - 0x9ca48ff9 com.apple.ScalableUserInterface (1.0 - 1) <3C39DF4D-5CAE-373A-BE08-8CD16E514337> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x9ca49000 - 0x9ca57ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib
0x9cb70000 - 0x9cb73ff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
0x9cb74000 - 0x9cb8efff com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9cb8f000 - 0x9cb9afff libkxld.dylib (??? - ???) <14E79D7A-B6C2-35C5-B56D-D343BEC2A106> /usr/lib/system/libkxld.dylib
0x9ccb6000 - 0x9ccbdfff com.apple.agl (3.2.0 - AGL-3.2.0) <ED5A5B8A-0014-3897-951F-628391333256> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9ccbe000 - 0x9ccc1ffd libCoreVMClient.dylib (??? - ???) <B8F8916D-F12A-3D95-ABF3-999D57B7D581> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9cd07000 - 0x9cd68ffb com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <7A14BE52-6789-3CE3-9AE9-B733F4903EB1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9cd69000 - 0x9cdd1fff libc++.1.dylib (28.4.0 - compatibility 1.0.0) <B24814AB-CA77-3B9D-8FAB-58C9B4FD3A16> /usr/lib/libc++.1.dylib
0x9cdd2000 - 0x9cebafff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib
0x9cebb000 - 0x9cf1dffb com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 556
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=225.7M resident=118.1M(52%) swapped_out_or_unallocated=107.6M(48%)
Writable regions: Total=32.7M written=696K(2%) resident=1712K(5%) swapped_out=0K(0%) unallocated=31.1M(95%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 21.3M
MALLOC guard page 48K
Memory tag=243 4K
Stack 65.5M
VM_ALLOCATE 932K
__CI_BITMAP 80K
__DATA 9140K
__DATA/__OBJC 88K
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 66.5M
__OBJC 1708K
__OBJC/__DATA 152K
__PAGEZERO 4K
__TEXT 159.2M
__UNICODE 544K
mapped file 118.9M
shared memory 312K
shared pmap 8016K
=========== =======
TOTAL 452.5M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKX-001CA0, 500.11 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2No error messages when installing - the app 'installs' perfectly, however on launch, I get this crash log.
I had no success launching 'Edge Preview' either, some time back, on my office iMac.
I can install and launch on my MacBookPro however, no problem; Processor 2.8 GHz Intel Core 2 Duo; Memory 4 GB 1067 MHz DDR3; Mac OS X Lion 10.7.4 (11E53)
Troubleshooting with install logs looks like a months work for a tech expert...
I'll use Edge Animate on my MacBook, thanks! -
I just can't figured it out why after i install iwork '09 out from CD, only keynote won't open. I did the procedure 3 times already on my macbook pro lion... installation and software upgrades and such... but still only keynote won't install properly. Instead, it requires serial number to think it should not because it comes from the CD. The rest like pages and numbers are both working properly. I need help... i don't know what to do anymore.
sorry, maybe I did not explain myself
the downloadable version was made available two years AFTER the disk you're trying to install, and it was an add-on to an existing installation of ilife 08
so you won't be able to partially install ilife 06 because your system is not supported, and you won't be able to easily download the more recent version because it was pulled by apple
so your only chance is find someone willing to upload the app (160MB) somewhere, or look for it on a p2p website (which borders the illegal, so you might not want to ask about it here) -
Recovery = Windows won't install from recovery discs
I have a dv6, performed recovery off the purchased 2 discs, and it says Windows won't install. Also, will not let me log into administrator...says my account has been disabled. Need help asap, on roomies pc.
I also tried using a HP Windows Recovery Disk from HP for my HP G71-340US Notebook Computer, but it repeatedly fails the installation with the message:
"No OS Flag Set on Unit. Please use EEPROM to set OS SKU value = 2. Error RStone S Update SRU option configuration is invalid, Loc # cound not be found in product #. Next step: Please use EEPROM to set Loc # in either SKU # or CTO localization code".
This occurs repeatedly when trying to run the Recovery Disk from HP.
I believe there is an EEPROM problem, but I do not know what to try next. I have backed up all my persoal data, but everything is wipped off the hard disk, currently. I can get into the BIOS, but that does not seem to be of any help. HP tech support is of no help.
Thanks for any help or recommendations.
Dan -
Iphoto 11 won't install from apps store
I purchased iPhoto 11 from the app store (on my Macbook running Lion). It won't install - when I click the install button it just "runs" for a couple seconds without any further prompting or anything. Is there something I'm missing here?
Contact the app store support
LN -
Bundled applications won't install from DVD
I have re-installed my macbook pro (early 2011) and have tried to install the bundled applications from the supplied dvd but they won't install. I have tried several times and it keeps telling me that it can't be installed. Has anyone else had this issue and found a solution?
It's resolved now, I have tried it again (now the 7th time) and for some reason it decided to work!
-
Lightroom 6 won't install from DVD
I bought Lightroom 6 and burned the files to a DVD, same as I have done for 3,4, and 5, but it refuses to install from the DVD. Keeps asking for the Lightroom 6 DVD. However if I copy the DVD to a folder on my desktop and then start the install everything works fine. I worked with Adobe support but we were unable to get it to install directly from the DVD.
Anyone else have this problem? Windows 7 Pro X64.
Thanks,
LeeIt's resolved now, I have tried it again (now the 7th time) and for some reason it decided to work!
-
Elements 6 won't install from Bamboo Disc
Our school recently bought some Wacom tablets that had Elements 6 as additional software on the Bamboo disc. I have a lab of 10 new iMacs running Snow Leopard. 4 out of the 10 computers will not load Elements 6. When I double click on the Setup icon it bounces in the dock for a few seconds, then just stops. These are all the same computers, with the same software, can't figure out why some won't install. Can't be the discs as the disc that works on one machine won't work on another. These computers have never had a different version of Elements. Any help?? Thanks.
It still won't work. I took the computers off the network, same problem. Typically what happens is the setup icon bounces in the dock, but never asks for admin credentials. On one of the computers, I tried again to double click on the setup icon and nothing happens, it appears as though the app tries to launch (happens very quickly) but then nothing, no bouncing in the dock.
-
Just got the IPhone 5. Photos won't download from cloud
Just got the IPhone 5. Photos won't download from cloud
You need to set up Photo Stream.
Only the photos you take now will be available in photo stream not photos you have taken before your icloud is active.
iCloud: Photo Stream FAQ
Message was edited by: ckuan -
Need to go back and choose install from cloud on new set up ipad air.
by mistake I did not set install from the iCloud backup on a new ipad air, but I need to. is there a way to go back and do a clean install. choice?
Restore from iCloud Backup
1. Settings>General>Reset>Erase all content and settings
2. Tap Erase
3. You'll see Apple logo and progress bar
4. Hello
5. Slide to set up
6. Set language
7. Set country
8. Choose Wi-Fi network; enter Wi-Fi password
9. (a) Use Location Service (b) Don't Use Location Service
10. Select option
11. (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
12. Selected Restore from iCloud Backup
13. Enter password for iCloud
14. Agree to Terms and Conditions
15. Setup Apple ID
16. Select backup
17. Restoring from iCloud
18. Hello
19. Restore Completed. Your iPad was restored successfully. There are just a few more steps to follow and then you're done!
20. Continue
21. Finish setting iCloud enter Password
22. Updating iCloud settings
23. Create a Passcode
24. Welcome to iPad
25. Get Started
26. Restoring Apps and Media
27. Enter Apple ID and Password
28. Notice: Restore Incomplete, some items could not be downloaded from the Store. If they are on your computer, you can restore them by syncing with iTune
29. Connect iPad to iTune to sync with computer
30. Sync Music, Videos and Album Artwork
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