Edge program/switching phones

My question is if I am on the edge program and want to trade my phone with someone else will I still be eligible for an upgrade when I pay the 75% off or do I have to bring the same phone that I am leasing to "edge up" ?

It must be the same phone, or you will be charged the full 100%

Similar Messages

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Why in September when I purchased a through the Edge program with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended), is no longer valid?! 2 months after getting the Edge device, I go to make a c

Where is the insurance and original Edge Agreement from September? No one in Verizon knows. I purchased (rented) a Galaxy S4 through the Edge program, with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended),which is no longer valid! 2 months after getting the Edge device, I go to make a claim and Asurion will not honor it because I am not covered; however, all the order confirmation receipts emailed and physically sent with the device show the addition of insurance when I signed up for the Edge program. According to Verizon (via live chat with 'Nicole'), this $5 protection plan no longer exists and the order numbers I have on my paperwork (multiple documents) are invalid in the Verizon system. For over a week, I have spent more than 10 hours on the phone, live chat and in the store trying to get some sort of resolution and the customer service reps just put me on hold or promise to "call me back within 30 minutes after they speak to a supervisor" and (surprise!) they never return my call. Or they send me to the store to show proof of my documents, but then those associates cannot help either. Also, the 'Edge Agreement' in my profile has the wrong device (and serial #), wrong payment amounts and no mention of the 'consumer protection plan' on it, which is listed on the order confirmation sent via email and with the actual Edge device on September 23. Obviously, there was some sort of glitch or mistake on Verizon's part, but NO ONE WILL EVEN TRY TO ACCEPT THAT FACT! WHY WON'T ANYONE GET BACK TO ME WITH SOME SORT OF EXPLANATION FOR ANY OF THIS?! Is it typical for Verizon to do away with a service (i.e., $5.00/month protection) and not inform the customer of this? And is it company policy to be as unhelpful as possible to a paying customer who needs assistance when there is cleary something wrong on your end? And finally, am I really suppose to believe that Verizon customer service has no email addresses or fax machines so a customer can send you proof of what is on the receipt you sent and that I have to take more of my time to go to the actual store?! Finally, does anyone at Verizon even read these messages or even give a F@#k about the customer as long as they keep making money?!

RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

I just upgraded to the Edge program, do I need to turn in my old phone that I purchased a year ago, or can I trade it in for credit towards my new device?

I just upgraded to the Edge program, do I need to turn in my old phone that I purchase?
Im confused because I got my new phone in the mail, and the instructions say to return my old phone, which I did not receive under the Edge program.

alexakutlik wrote:
Yes I did an early upgrade through Edge, had 8 months left on my contract. My old phone was a subsidized upgrade.
Then yes you have to send the phone back.

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport

So I decided to try and 'Edge up' since I was practically at the mark. Seemed to go fine until I select my new device, then I get 'This device does not match the device ID on your original Edge Agreement.'. Odd because I've never switched phones, and i'm

So only a few bucks left for the edge upgrade, decided to edge up since it gave me the option to do so, I figure why not?
Process seems to go fine until i'm in the checkout for a new device.
Tosses 'This device does not match the device ID on your original Edge Agreement. ' at me, but it's really strange because I'm using the phone I got direct from Verizon, haven't switched phones or anything.
Has anyone had this issue before?

Toxicle,
I can understand how something like this can be concerning. Let's work to get to the bottom of this for you. What kind of phone were you Edging up from? Has the phone ever been replaced or removed temporarily? Just want to make sure we are getting all the facts to help with this issue.
CandiceH_VZW
Follow us on Twitter at @VZWSupport

Email regarding upgrading any phone on plan with Edge program

Has anyone received an email in the last couple days telling them about the new Everthing Plan and an upgrade promotion that states-
And now for a limited time, MORE upgrades!
Through March 31, we’d like to offer you the chance to use Verizon Edge to add a line or upgrade any phone* on your account, regardless of current upgrade eligibility. In addition to a great new phone, you’ll also get a $10 or $20 monthly credit for each smartphone on your More Everything plan under this program.
Stop by your nearest Verizon Wireless Store for a complimentary plan review and to upgrade today.
* Upgrade any phone in good working condition that was not purchased through the Edge program by trading it in. Only phones activated prior to 11/13/13 qualify.
I went to the Verizon store and talked to Customer Service and even though I have 2 lines that were purchased prior to 11/13/2013 for some reason my account isn't flagged correctly for this new promotion so I've been denied upgrading both of my lines. Customer Service's only advice to me was to write a letter and mail or fax (yes, handwrite a letter that has to be mailed or faxed) to the Correspondence Team that would then contact Corporate to possibly fix this issue. Anyone have any other advice or are having this issue?

Ak47jones82 wrote:
We just upgraded our plan to More everything plan and also upgraded 2 new phones on the plan and added a tablet...we were NEVER informed about this Edge program or it's discounts/deals that could be applied to our bill. Shouldn't we be eligible for the $20 off smartphone/month? We have been verizon customers for over 10 years and pay almost $200-$300/month! We need as much shareable data as possible and unlimited messaging. Please tell me what ALL of my plan options are and I need to know if we qualify for EDGE discounts!
The customer can also do themselves a favor by educating themselves before heading to the store and purchasing the devices.

Has anyone been denied the edge program by sales after CSR states approval?

I have been a customer a decade. Even before it was called Verizon. Due to my latest events with CSR, the ELMIRA NY STORE(swore I'd never return- dishonest used car salesman attitude, do not like educated customers on Verizon policies-caught in lying, witnessed taking advantage of the young and elderly, practice illegal sales tactics, in need of moral and ethics training) I am considering switching to AT&T or purchasing unlocked phones and using different approach to cell communication. Looking into BOOST. That is how disappointed and frustrated with time wasted now up to 15 hours and counting. Also money spent on a service $40,000/10yrs approx including not honored rebates, equipment, fees and taxes. If you compare to EUROPE ask yourself why is it so expensive and different here? Cell service should be affordable for all and not a small car payment!!!
I am trying to order the Sony tablet thru the edge program. here is the letter I sent to correspondence. I apologize it is rough but was in a hurry and very annoyed with verizon's lack of fluid customer service. Along with the degrration of CSR management policies, sales pushy dishonesty lack of "say what you mean and mean what you say" attitude of store employees. I find the CSR department full of inexperience employees and frustrated seasoned ones. Most CSR honestly try to help or don't know how to help and ask for assistance. But the problem is obvious there is NO CUSTOMER SATIFACTION in the company anymore. As of late I am treated like cattle with no resolution to issues except at my expense. Due to current issues with my Multiple Scolerosis and failure of responsive equipment(touch screens) Verizon has fallen short. In the past they have been more then helpful in obtaining disability supportive equipment. Now I can't obtain without paying $380.00 termination fee and going to AT&T!!! Seriously what is wrong with this picture? I also have four lines for family. It appears that management does not care about resolution. Only bait and switch mentality by the "call back within 24-48 hour" that never occurs. No wonder CSR hold time is in excess of 30 min. One issue call takes 1-3 hours of my time with 50/50 chance of correct, honest resolution.
Here is the latest letter sent:
I am writing this email due to my attempt to find a solution to a problem with a device and my Multiple Sclerosis. The 15 day policy regarding equipment exchange should be flexible for persons with disabilities. Six out of eight reps that I was transferred to went above and beyond to identify the situation, take corrective action for a solution. With the exception of two persons. The manager which denied permission to exchange tablet for cell phone and Scott. Scott is in Sales, (removed) would not transfer me to a supervisor for assistance and further investigation on why I am not eligible for the edge program. After being transferred to him to place order and activate the edge program. Which I was told numerous times that I am eligible for if I opened a new line.
He was the third rep spoken to today and eleventh rep in total and the worst regarding problem solving. I guess I was not worth a commission so therefore I get no investment of his time and energy or concern. Which is exactly how he sounded. Whatever happened to VIP customer appreciation?
My second call regarding this tablet started on Monday at 10:30 pm approx. long story short I placed the order for the Sony tablet and upon finalization of sale was informed that I did not qualify for edge due to note on account. After that and three reps at 1:45 am transferred to financial service department, which was closed I had no resolution.
One week prior I had contacted CSR regarding exchange or the purchase of a tablet for line (removed). I received the phone during a MS flair up and thought it was not working correctly due to my fingers contact. So I did not exchange phone thinking it was me. Yes, the phone sat on my desk for at least a month before I initiated purchase of Sony tablet, due to my illness and inability to speak well.
This phone is defective from the start. The microphone does not work and alarm cannot swipe “off” with my fingers. Due to the medical state of my finger tips it is impossible for me to know that it was not working because it was defective device and not me.
A manager needed to be consulted, to give tech support rep permission, to replace phone with tablet, at my expense. I was to receive a call back the next day. I did not Thats when I called few days later on Monday, July 21 at 10:30pm.
I was not trying to get a device for free. I only wist to place the Sony tablet for (removed) line instead of the phone at my expense. I am returning to college and need a tablet. Thats when I was informed that my request was denied by supervisor. No explanation, no call back. Afterwards I was transferred all over the place and to financial service department which was closed.
So I called today and, once again, was told that I am eligible for tablet then transferred to Scott for completion of edge program and denied tablet sale. Also a logical explanation of why a new customer can get a tablet with no payment history and I cannot. I even asked if I bought one on Amazon could it be activated thru Verizon? He said, “No, it must be a verizon tablet.”
Is there any solution besides my having to place a dummy device on line and not being able to get a tablet? I have been informed about edge program and no where did I see upon sales discretion. Can I please get the tablet, which I can use stylus for during flair ups? Or since I live in a non coverage area do I cancel all lines of service and go thru AT&T to get one and use for cell provider? I don't understand why this is an issues when it hasn't in the past. My only concern is trying to get a device that can support my disabilities and maintaining service with Verizon which I like very much, all these years.
Unsatisfied and disappointed with service.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Yes, you are always eligible for Edge if you open up a new line and that is exactly what a CSR will tell you. There are certain conditions which must be met when the transaction actually starts, though. A credit check, for instance. If you fail to pass the credit check when attempting to enter into an Edge agreement that simply means you failed to qualify for Edge even though you are eligible to enter into an agreement. Being ELIGIBLE to enter into an agreement and QUALIFYING to enter into that agreement are 2 separate issues. Any current Verizon customer of 6 months or more and not currently under contract OR willing to open a new line of service is ELIGIBLE for Edge. Only those which pass the credit check would QUALIFY to enter into the agreement, though.
A CSR does not perform a credit check on you when pointing out possible avenues for you to explore. That is ONLY done once you start the purchasing process, which would have been initiated by the sales associate. Once the sales associate runs the credit check, they are in posession of MORE information then the CSR which pointed you towards the Edge plan. The CSR has no way of knowing if you would pass all the requirements in order to enter into an Edge agreement, that is not going to prevent him from pointing out the Edge plan.
Just like purchasing a car, a salesman will try to get you into a car and tell you about the financing available at the dealership. That does not mean you will qualify for the financing, though. If you fail to qualify for the financing, that does not mean the salesman was trying to mislead you when pointing out the financing options.

Kicked off edge program

How do you get anything resolved with Verizon? I have been a loyal customer for 15 years with out any issues until I switched over to the edge program 9 months ago. The first month (April) was fine , on the edge $15 for each line and $100 for 10gig service. Second month accidentally kicked of the edge program fees at $40 per line. Countless hours on the phone and in the store each month still no resolve and quite a bit of money owed to me. Each time I speak with a rep they tell me to go ahead and pay the bill and it will be fixed by next bill. Nine months later no resolve. I am losing faith in Verizon they are not doing a very good job trying to keep their long time customers and just focusing on the new.

It would be great if you could look at my billing from when my edge program started back in April and see where they discontinued my edge service the following month. I would like all my phones put back on the edge program at the $15 per line fee that I started with and apply the $25 credit for each of the 3 lines for all billing since be taken off the edge. I am not looking for any freebies just trying to receive what I signed up for. I understand that the payments will start back up on the phones and that is great. Just would like to get it all straight. I have spoke with many customer service reps that have said it will be taken care of since the beginning with no luck so far. If you could fix the mix up I would be thankful.

Edge program problem

why is it that I have to trade in my phone to switch over to the edge program and get nothing in return? all I get is a new phone no credit or nothing for a phone I have paid for is it me or is this just another way for Verizon to F us over again I have 3 line and getting sick of this and conserding switching

Hello,
The behavior of non-cumulative event counting is equivalent to period measurement. Additionally, the timeouts when no edges occur on your event counting terminal are the result of duplicate count prevention. In DAQ 7.4, the default behavior of duplicate count behavior should take care of this for you, but if you cannot upgrade to DAQ 7.4, I'd do a search of the discussion forums for "duplicate count prevention". There are a number of previous posts about this attribute, including this one.
If you aren't using the second counter on your device, you should be able to use the Period Measurement 2 Counter High Frequency measurement method to get your desired values. The "Measurement Time" attribute in this case would be the "sample clock" (1 kHz in your example). Then just raed the data raw to get counts rather than scaled.
If you'd like to do it using the AI timing engine. Configure a 1 counter period measurement task, use "clockSource" as your input terminal and use your PMT TTL pulses as the "Counter Timebase Source". Then read the data raw, since the scaling will not be appropriate for your needs.
I hope this helps!
gus....

Misinformed about Early Edge Program! Can I file a complaint?

Back in September when the new IPhone 6 was released I was very excited to find out about the Edge program and also to find out that I could do an early Edge and get my iPhone 6 before I was eligible for an upgrade.
I first attempted to do a live chat to get more information and was informed that I could do an early Edge and that I would have to send back my old phone but would get a gift card in return. I made sure I asked about this because I saw it flashing all over the website. I wanted to know more details and make sure that if I sent back my old phone that I would get this gift card. I was also told that I would get $10.00 off my monthly bill (I made sure I asked about this because I also saw it on the website). The person on the live chat was disconnected so I called into customer service to order my iPhone 6. I made sure I asked about trading in my old IPhone again because if I could keep it I would rather do that but the female representative told me that I would have to turn it in. She said that there would be a label that would be enclosed in the box that my new iPhone would come in. I should use the box and the label to send it back. I made sure to ask AGAIN that I would get the gift card, she said yes, it would take 4 to 6 weeks. I also asked again about the $10.00 discount on my phone bill and she said yes I would get that also.
So, I did get my new iPhone and I sent back my old iPhone as instructed using the box and label that was sent to me. It was delivered on 10/14/14 to the Return Processing Center in Texas.
I called two weeks ago and tried to find out status but the recycling department did not have any information for/about me and customer services didn’t even bother to look anything up and said to call back later, they have 4-6 weeks.
Today I called again to check status and after 4 phone calls being bounced back and forth from customer service and the recycling department I spoke with a very nice representative who told me that since I did an early Edge that I was not entitled to the gift card. Needless to say I was very upset that I was misinformed. I then went on to ask her about the $10.00 discount on my phone bill and she said that I could get the discount if I had the More Everything plan. None of this was said to me when I initially ordered the iPhone 6. The representative was nice enough to try and help me get some kind of discount to correct this wrong. She switched me to the More Everything plan so I could get the $10.00 discount I was told I would get initially. Why the representative who I spoke with initially did not tell me this, I will never understand.
I am more upset because my co-worker ordered her phone right after me, spoke with the same representative, and was given the same misinformation. I have been a long time customer with Verizon Wireless and have always advocated for Verizon. This is why my whole family has Verizon Wireless now. My co-worker even switched from AT&T to Verizon because of me and now I am so embarrassed to have convinced her to do this.
It is really not about the $200.00 gift card that makes me upset it’s about how Verizon has let me down and has made me feel like I can’t trust anything that has been said to me by your representatives. Needless to say, that as soon as I can I will be leaving Verizon and going to AT&T and will no longer be able to give positive recommendations for your company.
Thank you for your time in reading this.

Hi susieque74! Thanks so much for your loyalty to Verizon Wireless, and I'm sorry for any misinformation with regard to edging up your device with the trade in program. We actually do not handle any of the details with the trade in program. However, you can contact them by phone at 877-247-3846 or online at http://vz.to/1zkLiXx
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Edge Program Question(s)

I upgraded last year to the Edge Program from an iPhone 5 to an iPhone 5S, I was eligible primarily because the iPhone 5 I had was one in the batch that had issues with the power button. I felt that going with the Edge program would work best for me as I wouldn't have to basically pay two year pricing on the 5S with 64G. My issue is this, with an employee discount my bill is about $130 a month, which includes the Edge monthly payment and the Handset Insurance, I hardly use my phone for voice or text, I believe I may average around 4-500 a month for voice/text, my data usage fluctuates but is usually low because I utilize wifi from my residence as I work from home. I am interested in learning if there are any possibilities to either downgrade in storage size and sign a two year contract, stay with my current device and only pay the difference of what I have paid so far and two year pricing on said device. The other option is if I was to leave VZW, and return the device, what charges, if any, would I be responsible for? I utilize VZW because it IS the most reliable network, and as a previous employee I chose to go back to VZW from AT&T. But, paying what I pay for month, and utilizing the service in such a small amount makes no sense to me at this point. If I switched to AT&Ts version of the Edge Program, not only would I be paying less for the plan, but less for an iPhone 6/6 Plus with the same store space of my 5S. I can become a StraightTalk consumer, which has devices that utilize VZWs towers and pay $50 a month for unlimited service, which is honestly the route I'd like to go.
To summarize, I'd like to know if I can in fact downgrade to an iPhone w/ less storage, keep mine and pay the difference between what I've currently paid and what it costs for a two year contract and actually sign a two year contract, or if I can return the phone altogether without a penalty to me and switch carriers. If anyone can help me regarding this, I would be extremely appreciative.
Thank you,
Pedro

Hello Pedro! Gosh, I can see that you're very interested in saving money. I'm with you there! We certainly don't want you looking at another carrier for your wireless needs, so let's get your questions answered. The EDGE program allows you to pay monthly for a device until its full retail value is met. If you choose to end the program, you're billed for whatever unpaid remains of the value (example: a device with a full retail value of $699.99 with a monthly $29.17 would have a remaining value of $349.99 after the first 12 months).
As far as your plan is concerned, I would love to know more about it so that I can ensure that you're getting the best cost for your needs. Do you know the name of your plan? Is it MORE Everything? If so, do you know how much data you get with it?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Anyone know how to get out of the edge program?

I dropped my old phone in the toilet and it was not time for an upgrade. Therefore, I went to the get a phone under the Edge Program. I specifically asked the rep at the store if I could go back to two year contract after I paid off the 50% of the program and he said yes. I hate this program. I only did it because I needed a phone and was not due an upgrade. Now I understand that the only way I can get out of the Edge Program is to pay off the entire balance of the phone...which is outrageous. I no longer want to pay monthly installments. I want to pay a one time 2-year upgrade fee and start a new contract. It is my understanding my only choice is to pay off the entire edge or return the phone to Edge up. Problem is my phone has a small crack that I didn't realize was there until my son told me about it. If you look at the phone normal you don't see it but if you look at it from an angle you can see the crack.
I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack. Otherwise, I would need to pay the insurance to get a new phone and then turn it in. This still cost me money. I am contemplating just paying off the rest of the balance and then maybe it will say I can get a new two-year contract, like it does for the other phones on my account.
I have been a verizon customer way back when it was called Bell Atlantic Mobile and you would think they could do something for me since I have been a good customer all these years. I don't want to leave because I have four other phones and a tablet with Verizon but I will if I have too. I would obviously go to AT&T.
Does anyone, maybe a verizon rep, have any options for me?

rellis64 wrote:
... I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack.
Does anyone, maybe a verizon rep, have any options for me?
I'm not a Verizon rep, just another customer like you. EDGE is a payment plan, or Rent to Own, or a lease program if you intend to keep upgrading. If you want off the EDGE program, you can pay off the total balance due on the phone and keep it, and then you can start a new two year contract with a different phone.
In order to return the phone at the 50% point, and be done with EDGE, the phone has to be in good working condition. The crack means it's not in good condition, so you will be charged the full price, whether you plan to EDGE up or go contract. Either way, you'll end up paying for the EDGE phone, over time or in a lump sum. It was one way to get a new phone when you were not eligible for the discounted price on your previous phone, but you need to fulfill that obligation before you can get another discounted phone.
Do you want a new phone/different phone? Look at eBay or swappa, or check with your friends who may have something you can borrow. Or simply keep using the EDGE phone until it's paid for, then look at options at that time.

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

My wife has an Iphone 4s and I have iphone 4..we want so switch phones

Hi, please my wife and want to swap phones...she has a 4s and I have a 4...
Of course she has her contacts and info...apps...photos...stuff from work as well as me..
We can't just switch phones...because of the numbers etc...
Please some body could help me... I tried and I am afraid to creare a mess!!
Do I need to erase both phone?
How do I know that the back in Itunes is the correct ?
Do I need to sign off on every itunes acct? She has hers...and I have mine...
Icloud back is not big enough in both cases...
I already did, I believe the back up in Itunes....backing up on this PC...windows 7.
Thank you very much,
I found Itunes program...a liitle bit difficult.
Thx

look this is not difficult to do
1. first u can backup her phone on her itunes account
2. then backup ur phone on ur itunes account
3.connect ur iphone to her account and restore backup
4. connect her phone to ur itune account and restore backup
u just have to be careful

Edge program/switching phones

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