Edit audio window not visible in Captivate 5 for Mac

After putting closed captions into a project I went back to edit them and now the Edit Audio window doesn't appear at all. The captions and audio playback fine on preview. When I go to the Edit Audio window the rest of the application is disabled as if the window was open, but it doesn't appear anywhere. I've reset the workspace, rebooted, uninstalled and reinstaled, and created a new project, imported audio to a slide and still see no Edit window.

Also, I've downloaded a trial version of Captivate on a different computer and the same project file plays fine and I get the Edit Audio window and Closed Captions. But even with an uninstall and new download of Captivate on the old computer these are invisible in *all* projects on that computer. All settings at default. What local settings could be doing this on that computer? Other Captivate pop-up windows work fine.

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