"Edit" Functions Grayed Out and No Longer Work

I have CS5 and have used it for several years now and it has served me well but suddenly, I find that many options (such as most "Edit" options within it are noy grayed-out and non-functional. I've uninstalled it and re-installed but the problem is still there. I can no longer find a phone number to get tech help like I used to and am now totally stuck with a useless product. Does anyone know a fix here?

Jerry, thanks for the screen shots. As JJMack said, a preference reset might work. You might want to go to actions>edit on your post and remove the second picture. Looks like it has some personal info on it.
Try resetting the Photoshop preference file: Hold Ctrl+Alt+Shift/Cmd+Opt+Shift as you initiate Photoshop's startup. Select "yes" when asked if you would like to continue with reset.
Benjamin

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