Editing powerpoint files in sharepoint

Hi,
One of my clients is having issues editing powerpoint files in sharepoint 2013 (Office 365 hosted).
He gets the following error when clicks edit and then clicks check out.
"We're having trouble connecting to the server. If this keeps happening, contact your help desk."
I have managed to work a fix for him by getting him to click the ... to the right of the document and then clicking check out and then opening the file again to edit it. However this is a sudden change to his process and an extra few steps he does not want
to keep having to do.
He is currently not the only user in the organisation to having this problem either.
I have tried trawling through many instances of people having this error but it mainly seems to be in the links to the files which does not seem to be the case here as I have checked that problem. There must be some other underlying issue that due to my
lack of experience with SharePoint 2013 (Office 365 hosted) I just am unable to discover.
Thanks in advance for all help and advice it will be much appreciated!

try these links:
http://community.office365.com/en-us/f/154/t/236645.aspx
http://williamwmy.wordpress.com/2014/03/21/error-editing-read-only-word-files-after-clicking-edit-document/
https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=7&cad=rja&uact=8&ved=0CEwQFjAG&url=https%3A%2F%2Fgo4answers.webhost4life.com%2FExample%2Fedit-documents-sharepoint-27750.aspx&ei=3HuzVPPYCpKPuASJ_IGACA&usg=AFQjCNFVvld60ncKZprjK1KXv76EsuiSwA&sig2=rUGFcsv0iGiXbEjLIeNCgw&bvm=bv.83339334,d.c2E
http://office.microsoft.com/en-in/sharepoint-server-help/how-to-edit-a-file-RZ010234528.aspx?section=6

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