Editing video or audio in increments LESS than 1 frame?

Case #0183085485
Updated
Wednesday, March 21, 2012 7:59:24 PM PDT
Opened
Thursday, March 15, 2012 4:54:02 PM PDT
Status
Open - Pending Adobe Response
Product
Production Premium 5.5
Support contract
Adobe Support Program
Subject
Premiere Pro CS5.5: Edit Audio
NOTES & RESPONSES
Notes from Customer
Wednesday, March 21, 2012 7:59:24 PM PDT
Once upon a time there was a princess who was very sad. She had discovered that her favorite pet guinea pig had been kidnapped by a
n evil Chihuaha named "El Diablo". You see, it turns out El Diablo could not get a straight answer from Adobe Technical Support reg
arding what seemed like an incredibly simple question. So after endless attempts to get this question answered, he went quite insan
e and started kidnapping Guinea Pigs with the diabolical plan of starting his own software support company run by Guinea Pigs as the
y could not possibly offer worse support than he had been receiving. Alas, if someone had only just replied to his futile queries i
n a precise and meaningful fashion. But they did not. And so the Guinea Pigs - they must suffer. To be continued?
Notes to Customer
Wednesday, March 21, 2012 1:06:19 PM PDT
Hi Christopher ,
Thank you for contacting Adobe Technical Support. We are responding in
reference to your case regarding Adobe Premiere Pro .
We would be happy to assist and assure you with the best possible
assistance regarding the case.
We also tried calling you at 01:05 pm PST but you were not available
.So please feel free to get back to us or if you would like us to give
you a call as per your availability ,please let us know of an
appropriate time to call.
Would like to know how you were able to edit the audio and the video
less than a frame in the earlier versions of adobe premiere pro.
You can also visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. You may also visit www.forums.adobe.com as
it?s a useful resource for self-help.
We are always here to assist you. Please contact us at 800 833 6687 IVR
Options 2-3 if you have any questions or need an update on your case.
Thanks & Regards,
Anish
Adobe Technical Support
Notes from Customer
Tuesday, March 20, 2012 11:21:19 AM PDT
REALLY? I spent an hour on the phone with your top support people and you still can't give me a definitive answer on this unless I
post in other forums? WHAT is so hard about answering this simple question? Thank you!
Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.
Notes to Customer
Monday, March 19, 2012 3:36:49 PM PDT
Hi Christopher ,
Thank you for contacting Adobe Technical Support. We are responding in
reference to your case regarding Premiere Pro .
We would be happy to assist and assure you with the best possible
assistance regarding the case.
We also tried calling you at 03:35 pm PST but you were not available .So
please feel free to get back to us or if you would like us to give you a
call as per your availability ,please let us know of an appropriate time
to call.
You can also visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. You may also visit www.forums.adobe.com as
it?s a useful resource for self-help.
We are always here to assist you. Please contact us at 800 833 6687 IVR
Options 2-3 if you have any questions or need an update on your case.
Thanks & Regards,
Anish
Adobe Technical Support
Notes from Customer
Sunday, March 18, 2012 8:12:20 AM PDT
Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.
It appears in versions prior to CS5.0 one could select AUDIO UNITS by right clicking timecode display to edit audio (and presumably
video for that matter) to SAMPLE RATE accuracy.
Despite a long and involved support phone call including taking control of our computer by remote, it appears this is NOT currently
possible.
If this is indeed so - we will have to adjust our work flow to edit audio OUTSIDE of Premiere.
Thank you...please confirm and advise.

Thank you for your input.
YES - I've seen the "right click Time Code display and switch to audio units timeline solution - yet audio units do NOT appear as an option for me...hence all of this drama.
ADOBE - do I have a munged install? Any other advice? We keep a clean system (Mac Pro 10.6.11 or whatever is last iteration of SL). I guess I could try installing into a new User and see if it behaves any differently.
Sigh...we bailed on FCP7 after trying FCPX and also passed on going to Avid MC. Hope PP is reliable for our work flow...again thx for all help.
PCG

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