Editors complaining that InCopy CS5 is slow

Both my off-site editors were just forced to upgrade to InCopy CS5 to stay compatible with our designers. They are both complaining that sometimes typing in IC is very slow. They are having to wait for the program to catch up even when just typing single letters. I had a similar issue in ID but was able to fix it by turning of Live Draw under Interface, but my editors inform me that they don't have this option.
Any other ideas about what could be slowing them down so drastically? They are both on Windows machines but I don't know the specs of their computers.

Specs make a difference but the first thing to make sure of is that they're patched to 7.0.2.
Bob

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InCopy CS5 crashes when clicking in text view

Hi folks,
I am running into a reproducable bug on and on:
Environment is as follows:
InDesign CS5 - Layouttool
InCopy CS5 - Editor's Tool
All "hosted" on woodwing enterprise 7 Server
My Case:
I have an InDesign Layout with two pages. On both pages is text.
I checked in to woodwing server the texts from both pages into one article Element.
When I check out the Article with InCopy, everything seems to work fine until I click into the text section that was not activated before in textview Mode (Means changing between the two sections). Then InCopy crashes each time.
When I am doing the same in Layout view, no crash occurs!
Any hints?
TiA,
Demski

I've seen a couple of reports of this, and only on recent versions of Snow Leopard. We're looking into it.

InCopy CS5 Crashes Upon Exit

Hello. I am currently working with InCopy CS5 and have an issue with the software crashing when exiting the app. This error reads:
Windows XP (32 bit) => "DDE Server Window: InCopy.exe - Application Error -- The instruction at "0x008f77f3" referenced memory at 0x0a9f6f18". The memory could not be "read". Click OK to terminate...."
Windows 7 (64 bit) => "Adobe InCopy CS5 has stopped working." ...details below
Problem signature:
Problem Event Name: APPCRASH
Application Name: InCopy.exe
Application Version: 7.0.3.535
Application Timestamp: 4ca67239
Fault Module Name: Public.dll
Fault Module Version: 7.0.3.535
Fault Module Timestamp: 4ca671ad
Exception Code: c0000005
Exception Offset: 001777f3
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
This ONLY happens when working with files on a network share (eiter UNC or mapped drive letter). Copying the same files locally (c:\temp for example) works just fine. Not knowing much about CS5, I obtained the files the tester was working with. There are two fonts missing from the story / project that get replaced with the default font, and it was created with CS3. Wouldn't suspect corrupt files if working with them locally doesn't have the problem...
For installation, first is the base code from the CS5 disk followed by updates including Bridge 4.0.3, InCopy 7.0.3, Player for Embedding 3.1, Extended Script Toolkit 3.5.1, CS Live Services Update for CS5, and Photoshop Camera Raw 6.2. All Adobe products are up to date according to the Adobe Applicaiton Manager. Yes, the workstations have been rebooted.
I don't see anything related in the support forums or through a google search. Looking for assistance troubleshooting / resolving. Thanks in advance.
-Seth

That is a sign that your preference files are becoming corrupt. Something is wrong with your system if this is happening regularly.
Bob

InDesign CS6 not compatible with InCopy CS5?

Hi,
We've recently upgraded our designer to have the latest edition of the creative suite (CS6), but we've left our editors with their versions of InCopy CS5.... and we've run into a problem.
We get an error message when the editor is trying to open an InDesign layout file in InCopy so they can edit the assignments. DOes anyone know if there is a way to fix the issue without upgrading all of our InCOpy licences to CS6?
ANy help would be fantastic.
Thanks.

Upgrade.
Bob

Can InCopy CS5 save to a CS4 file type

I'm managing an e-learning project that requires a group of writers to use InCopy. Everyone including our client is using IC CS4 but one of my writers who has been unable to find anything other than the latest version. If she uses the CS5 version is there a way to save as to a CS4 compatible file that I can send to the client? I know, for example, that Flash CS4 can save to a CS3 file format. Thanks.

I agree with Bob. The ICML format itself (InCopy native format) is essentially the same in CS5 as it was in CS4. So InCopy CS4 can open ICML files created in InCopy CS5. And InDesign CS4 can place InCopy CS5 ICML files, as far as I can tell. But it's *always* better to use the same version of ID and IC.
One thing to keep in mind is that in InCopy CS5, the default font on both platforms is Minion Pro, not Times. This means the definition of the [Basic Paragraph] style is different. So if you're using styles, I would stay away from using any of the basic styles (including Table/Cell), and make sure your custom styles aren't based on them either.
AM

InCopy CS5 doesn't Launch kern_protection_failure

Despite reinstalls, reboots, adobe clean scripts, rapid release updates... InCopy won't launch. And Ext. Mgr launches, but into an unusable state. The rest of the CS5 suite runs fine, but on quitting those apps, they "crash".
ANy ideas?
Many Thanks,
Erik
Here's my incopy crash log:
Process:         Adobe InCopy CS5 [378]
Path:            /Applications/Adobe InCopy CS5/Adobe InCopy CS5.app/Contents/MacOS/Adobe InCopy CS5
Identifier:      com.adobe.InCopy
Version:         7.0.4.553 (7040)
Code Type:       X86 (Native)
Parent Process: launchd [280]
Date/Time:       2011-04-12 12:39:33.046 -0400
OS Version:      Mac OS X 10.6.7 (10J869)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   ???                               0xa05006f0 _XHNDL_trapback_instruction + 0
1   AdobeBIB                          0x00806290 0x803000 + 12944
2   AdobeBIB                          0x0080663c 0x803000 + 13884
3   AdobeBIB                          0x008066b8 0x803000 + 14008
4   com.adobe.InDesign.PDF            0x20a25ad9 GetPlugIn + 1247449
5   libSystem.B.dylib                 0x9591519f __cxa_finalize + 208
6   libSystem.B.dylib                 0x959150b4 exit + 33
7   com.adobe.InCopy                  0x000027af start + 63
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x9591c922 kevent + 10
1   libSystem.B.dylib                 0x9591d03c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib                 0x9591c4f9 _dispatch_queue_invoke + 163
3   libSystem.B.dylib                 0x9591c29e _dispatch_worker_thread2 + 240
4   libSystem.B.dylib                 0x9591bd21 _pthread_wqthread + 390
5   libSystem.B.dylib                 0x9591bb66 start_wqthread + 30
Thread 2:
0   libSystem.B.dylib                 0x958f60fa semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                 0x95923c85 _pthread_cond_wait + 1066
2   libSystem.B.dylib                 0x95952aa8 pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore    0x94216e3d TSWaitOnConditionTimedRelative + 242
4   ...ple.CoreServices.CarbonCore    0x942127e3 MPWaitOnQueue + 250
5   PMRuntime.dylib                   0x00014130 MemUtils::GetAvailMem() + 288
6   ...ple.CoreServices.CarbonCore    0x941f67ca PrivateMPEntryPoint + 68
7   libSystem.B.dylib                 0x959237fd _pthread_start + 345
8   libSystem.B.dylib                 0x95923682 thread_start + 34
Thread 3:
0   libSystem.B.dylib                 0x958f609a mach_msg_trap + 10
1   libSystem.B.dylib                 0x958f6807 mach_msg + 68
2   ...ple.CoreServices.CarbonCore    0x942beaac TS_exception_listener_thread + 160
3   libSystem.B.dylib                 0x959237fd _pthread_start + 345
4   libSystem.B.dylib                 0x95923682 thread_start + 34
Thread 4:
0   libSystem.B.dylib                 0x958f60e2 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib                 0x95923c9c _pthread_cond_wait + 1089
2   libSystem.B.dylib                 0x9596c45f pthread_cond_wait + 48
3   com.adobe.amt.services            0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
4   com.adobe.amt.services            0x0959cdb0 C_EULA_SetState + 2164
5   com.adobe.amt.services            0x095a418c C_AMTUISwitchSuppressUpdates + 16870
6   libSystem.B.dylib                 0x959237fd _pthread_start + 345
7   libSystem.B.dylib                 0x95923682 thread_start + 34
Thread 5:
0   libSystem.B.dylib                 0x9591b9b2 __workq_kernreturn + 10
1   libSystem.B.dylib                 0x9591bf48 _pthread_wqthread + 941
2   libSystem.B.dylib                 0x9591bb66 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00806629 ecx: 0x008231c0 edx: 0xffffffff
edi: 0x00000000 esi: 0x031a1b10 ebp: 0xbffffa08 esp: 0xbffff870
   ss: 0x0000001f efl: 0x00010246 eip: 0xa05006f0   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0x00000000

Sorry for your troubles! I know that can be frustrating.
This is not an Adobe-staffed support source, so I don't know who'd be able to parse the runic code you posted ... ;D
But I'm wondering if you've tried creating a test user account (admin level) on that Mac, logged in, and tried to replicate the prob. If you can replicate it, there's a prob with the OS itself, some sort of conflict. But every time I've tried this, the test account works fine .... which means the problem in the user's Library folder.
AM

InCopy CS5 can't open InDesign, InCopy CC can

I have CS5 to CC installed on my machine (MAC). Using indesign CS5 to create a layout then export all stories for inCopy. InCopy CS5 cannot open the indd. CC can... I can open the individual .icml files though. If I use InCopy CC, I can check in > edit > check out and save. InDesign CS5 will be able to re-open. A bit confuse now on why InCopy CS5 can't open InDesign files anymore. Event files created pre CC update. Attached are the errors I get when trying to open with InC CS5. Any insight would be appreciated! Thanks.

I know. That's why I don't understand. I really used CS5 to work with InCopy CS5. Even try older files that were saved prior to CC-CS6 update and I get the same error. Didn't have InCopy CS5. Install the demo version. Can it be the issue?

InCopy CS5 with InDesign CS4

Folks,
A customer of ours have a fwe licences of InDesign CS4, and are looking to put InCopy on a few more desks. They're a charity, so it'll be EDU licences, and they really don't want to have to upgrade their existing CS4 to CS5.
Is there likely to be any issue in them mixing-and-matching like this? Clearly, InCopy CS5 is going to work quite happily with InDesign CS4 files, but what about if those files then get passed back?
I'm presuming that I'm going to find it very hard work to find any InCopy CS4 licences still in the distie channel - it's been enough of a ball-ache just getting pricing...
Thanks in advance,
Adrian.

Don't even think about doing it. At the very least text will reflow differently from InCopy to InDesign and from InDesign to InCopy.
Amazon has CS4 upgrades http://amzn.to/9CpaX9
for $99 and full versions http://amzn.to/9L8mgt
for about $280.
Don't know how long they'll last.
Bob

InCopy CS5 crashes with "Font Capture..." error

I've installed InCopy CS5 on my Windows XP machine but somehow something is going wrong with saving the preferences.
I get an error:
Font Captur: InCopy.exe - Application Error
The instruction at "..." referenced memory at "...". The memory could not be "read".
I've done some searching and found this solution:
1.     Quit InCopy.
2.     Rename the InCopy Defaults file (for example, to InCopy Defaults .old) in the C:\Documents and Settings\[username]\Application Data\Adobe\InCopy\Version 7.0 folder.
3.     Rename the InCopy SavedData file (for example, to InCopy SavedData .old) in the C:\Documents and Settings\[username]\Local Settings\Application Data\Adobe\InCopy\Version 7.0\Caches folder.
4.     Start InCopy. InCopy creates a new preferences file.
But, this is only temporary, and has to be done every time when I want to work with IC.
Is there a permament solution for this problem?

That is a sign that your preference files are becoming corrupt. Something is wrong with your system if this is happening regularly.
Bob

InCopy CS5.5 update content does not work

I am an editor using InCopy for editing my magazine. I only have InCopy. My art director who uses the full InDesign suite, and I work remotely. She sends InCopy files to me via Dropbox. When she makes changes to the files, my content update does not work. It is shaded grey. It worked a couple of times and then stopped. Does my art director need to do something on her end to ensure I can update content in files she sends to me?
Thanks for any help someone can provide.

Hi and thanks for the quick reply.
This is the problem:
My art director is using Indesign to create Incopy files for me to edit. We
both are working from remote locations and are using Dropbox (remote server)
to store our files. We have been having some problems... When my art
director changes an image I do not see the image change/update on my end.
How do we solve this problem?
We are both using the latest version of the software she is using InDesign
CS5.5 and I'm using InCopy CS5.5.
Thanks for your help.
Cheers,
Mary
Mary Scianna
Editor, Shop Metalworking Technology Magazine
Latest issue: http://shopmetaltech.dgtlpub.com
Vice President, Zedcom Media Inc.
Tel: 647 932 4477
Cell: 647 408 6137
Email: [email protected]
Web: www.shopmetaltech.com
Mary Scianna Courier Address:
416 Whitby Shores Greenway,
Whitby, ON L1N 9R5 Canada
Mailing Address:
1450 Headon Road, PO Box 93171
Burlington, ON L7M 4A3 Canada

Can InCopy (CS5) be installed on same system as InDesign (CS5)?

I currently have Adobe CS4 Design Standard installed on an XP platform, and will soon be upgrading to CS5. We will also be rolling out a handful of InCopy CS5 installations to distribute the text editing workload. Since I will likely be responsible for training these users, I would like to test InCopy/InDesign functionality so I understand how best to teach them how to use it in our situation. Is it possible to install InCopy on my system with an existing InDesign installation? I had a prior issue when I upgraded to CS4. The new Acrobat Professional "broke" my Acrobat Reader installation (including file associations, browser plugins, etc.). Things seemed to return to normal after reinstalling Reader, but I'm still not convinced that everything is set up the way it should be. I am concerned that similar problems could occur with the InCopy installation.
Thanks for any help you can provide.

You should never have two versions of Acrobat or Reader on the same Windows machine.
As for InCopy and InDesign on the same machine, there's no problem at all with that.
Bob

I'm about to buy a 27" i-Mac. I would like to connect my 30" Cinema Display to it as a second monitor. What will I need to do that? Will this slow down the overal performance?

I'm about to buy a 27" i-Mac. I would like to connect my 30" Cinema Display to it as a second monitor. What will I need to do that? Will this slow down the overall performance?

The new iMacs do not come with a MiniDisplayPort, they have Thunderbolt, so unless you are talking about purchasing one of the previous generation iMacs such as this refurbished model in the online Apple store, it won't work. And yes, if you are going to get the full range of video resolutions you will need the Dual-Link version.
For details see the store's web page on the Dual-Link display adapter.

We have 3 kids with ipods, all on one apple id and they complain that they get each others messages, apps etc. what can I do to change this?

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I have two graphics workers on osx 8. They are both complaining that their files are changing label colors on it own. Any idea what could cause this?

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If you wish to share an Apple ID with family members then read: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/

Editors complaining that InCopy CS5 is slow

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