EDU coupon + movers on Macbook Talked to many people= nothing

I tried to get my local best buy to stack the college student EDU coupon with the movers coupon on a macbook pro retina (SKU: 1581712) and they would not allow it. I tried to work with them and said ok, I will not use the EDU coupon, but only the movers coupon. But they did not allow me to use the movers coupon by itself because they said the macbook pros were a protected item.
Best Buy - Geary Blvd: Store 1125 - San Francisco, CA
I told them that many people have had this problem, but the social media specilists on the official forums always clarify the issue. However, it did not work.
Thank you!

Hello derekc5475,
These are both great offers and I am sorry you were denied the ability to take advantage of both of them toward your purchase.
As poprex shared, and as you seem to be aware, these promotions can be stacked with one another. Additionally, the MacBook Pro is not a price protected item and the Movers Coupon should be able to be used toward the purchase as well.
I have already passed along the necessary communication to the Geary Blvd. Best Buy (store 1125) leadership in regards to your situation and these promotions. You should be able to revisit this store to take advantage of these offers, and I recommend asking for a manager to assist you in the transaction.
Please let me know if you have any other questions or concerns, and feel free to provide me with an update after your visit.
Sincerest apologies,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

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Unable to stack movers and edu coupon. Disappointed!

I went to the Bestbuy local store last night and ask them can I use both coupons in the same purchase. They refused that but when I'm trying to search in Bestbuy forum. The are many people have same issue with me. How can I let the manager know that possible? Who the manager can talk with? Thanks. Can I come to the store again and call someone to talk with the manager?
My local store:
1940 N Perkins Road
Stillwater, OK 74075
Phone: 405-332-7739
Email: (removed per forum guidelines)
GEO: 36.142490, -97.054150

Greetings,
I am sorry to hear you were denied the use of these coupons toward your purchase. It would be my pleasure to work to better understand your specific situation and hopefully provide you with the opportunity to take advantage of these great offers.
Recently, there were some changes made to the Movers Coupon program and the necessary steps to redeem this coupon. How did you obtain your Movers Coupon? Additionally, were you provided with any specific explanation by the store associate as to why they were declining the redemption and stacking of these coupons? In the event you hadn’t registered your Movers Coupon using the Activation Code here, this may have been the reason you were unable to use both at that time. Lastly, what was the item you were looking to purchase?
I look forward to your response,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Why can't I use a Movers Coupon on a MacBook

I am now having the exact same issue with the Atlanta - Buckhead store. I tried messaging Allan directly but haven't gotten a response. Is there another Best Buy representative that can help me?

Hi rcedmonds,
I apologize for the apparent tardiness of my reply. The holidays are a busy time for the forum, so we appreciate your patience while waiting for assistance. We do our best to respond to all of our customers as promptly as possible and in the order in which they are received. To make sure your inquiries are resolved in a timely manner, we ask that you publicly post here on the forum boards. In the event we require additional information from you to assist with your case, we will invite you to send a private message to us directly.
Having said this, I'm disappointed to hear of your frustration at the Buckhead store when presenting your Movers Coupon. I love to use coupons whenever I can, and finding one for any electronic item can be difficult, so it’s regrettable we may have denied your request to use yours towards the purchase of a new MacBook.
As you should be able to use the computer for the purchase, please know that I’ve already reached out to local leadership at the store and provided them with the necessary information about your coupon. At your earliest convenience, please visit the store to attempt this purchase again, as you shouldn’t have any future problems using this particular coupon on a MacBook computer.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I use a Movers Coupon on a MacBook

I tried to buy a MacBook Pro at the Best Buy store in DeerPark (IL) but was told by a store associate that I could not use my movers coupon as the MacBook was already on sale. There is no mention of this exclusion in the coupon or BestBuy.com.
I have seen people successfully stack a student discount and the movers coupon on MacBooks that were already on sale, but my local store says it can't be done.
Can a Moderator here clarify the policy? As an Elie Plus member I would prefer to spend my money at Beat Buy, especially if I can use these coupons to offset the sales tax and get my final cost to what I would spend on Amazon without these hassles.
Solved!
Go to Solution.

Hi BigDaddy,
I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Kindly refer to Case Id No. 525700065 in India.I have talked to various people on my case for more than 5 hours ( Total talk time) The people give various different answers and aim really fed up now. What do i do? Many apple phone users are especially fed

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EDU coupon + movers on Macbook *Talked to many people= nothing*

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EDU coupon + movers on Macbook Talked to many people= nothing