Educators Discount Creative Cloud Issue

Signed up for the educators version of photoshop through creative cloud and it says they are waiting for the necessary documentation before I am able to download. What documentation would that be?

Moving this discussion to the Adobe Creative Cloud forum.
Kyladelaine it is likely you need to submit the proof of eligibility. You can find additional details on how to submit the proof of eligibility at Education FAQ.

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Adobe creative cloud issue to download the apps

Adobe creative cloud issue to download the apps. Please find attached the error message below:
we are faceing issue in woendow 7

Hi,
Regarding the download error issue please refer the following forum thread.
https://forums.adobe.com/thread/1156604
Hope this helps.
Regards,
Sumit Singh

Eligibility for the discounted Creative Cloud membership?

Hi, when I was a student I bought the complete CS3 package, and at my workplace we have bought the CS6 package. However, I would like to be able to work with the programs at home as well, mainly to practice and make sure my skills are up to date. Am I in any way eligible for the complete discounted Creative Cloud membership ? Or would I have to pay full price?
Cheers

On the basis of education CS3, you can not upgrade to at promotional price.
Terms and Conditions | Adobe
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe® Creative Cloud™ Complete Membership with annual commitment for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own a Creative Suite edition or individual product in one of the following versions (CS3.x, CS4, or CS5.x, or CS6), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase of one (1) Creative Cloud Complete annual membership per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until May 15, 2015, and can be changed without notice. Void where prohibited or restricted by law.
Regards
Rajshree

I currently have Lightroom 4 installed. Do I qualify for the discounted Creative Cloud subscription?

I currently have Lightroom 4 installed. Do I qualify for the discounted Creative Cloud subscription?

I have been given conflicting information from Adobe on this question. The forums and FAQS all said that you can install concerrently then uninstall when all is OK with the CC install. I decided to install the CC versions then uninstall the previously installed versions on my hard drive. The CC versions did NOT install if you have a current version installed. I called Support and was told to uninstall LR then install LR CC again. Guess what, no matter what I do, CC manager still thinks LR CC is installed even though there are NO files on my HD and I can not install it from CC again. There is no FAQ or workaround posted on this website to resolve this. Now I have NO LR.
I learned a lesson...do not believe what you read on support websites or what you are told on the support phone line. So...You can NOT install them back to back. If you have LR previously installed before installing CC, then you download and install LR CC, it will NOT install the CC version if it finds a current version on your PC. So either keep what you have OR backup your current stuff and uninstall the current apps. Make sure that you are signed out of CC on the website AND on your CC desktop app. Reboot then sign in to your desktop CC app again, then download all your apps only after the CC manager does not have them listed at the top as currently installed apps, only on the apps to install list.

Creative Cloud Issue - Error 205

Okay, this is kind of annoying. I'm trying to download Creative Cloud onto my computer, just the install manager (step 1) and it keeps giving me the same error when I click on the set up program. I've done everything suggested by other forum answers and the general tutorial and step by step stuff that they tell you try first. None of it worked. I'm still getting error 205.
Other Info:
I use Google Chrome and I have Windows 7 (64-bit)

Hi Alice,
Please refer to threads below where this issue has been addressed:
1. Re: Installing Creative Cloud-Error 205
2. Re: Creative Cloud App, installation error code 205
3. ERROR 205
Regards,
Sheena

Difficulty locating CS6 serial numbers for discounted Creative Cloud plan

Hello
I have Adobe CS6 (mostly all apps) on my Mac Book Pro which i do not use any more.
I want to move these licenses to my iMac or even buy Creative Cloud subscription but at the discounted rate (because i already own CS6).
I have moved countries last year ( from India to Canada) and do not have access to any serial numbers. I tried to update Adobe ID etc through individual app hoping it will lead me to a registration page or show my serial number, but safari open up with an error
413
Header Length too Large
Please advice on how to resolve situation!
Thanks
the_anim8r

https://www.adobe.com/account.html for your Adobe orders page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Creative Cloud issue with serial number (Photoshop CS6)

Hi.
I run Windows 7 64 bits. I just suscribed to Creative Cloud after my Photoshop CS6 evualuation period expired. I am now trying to launch PS CS6. I click the "Licence" activation button, connected with my adobe ID (with which I sucribed to Creative Cloud) but it stills asks for a serial number, which was not given to me. I tried uninstalling the whole Adobe product family from my computer and then downloading and installing again Photoshop but issue remains. I can't use Photoshop even though I paid for it the my current subscription is going on, I don't know what to do next. Thanks.

There is a forum specifically for Download, Install and Setup Help HERE. Maybe they can answer your question.
--OB

Creative Cloud Issues

I had issues with my computer, i needed to do a system restoration than now i have not more installed the photoshop cs6 , but the creative cloud says : you have, now i cant download ps again. What i have to do? I think i need erase some register that adobe have in my computer? Where ? How?

Hi AlexandreAdilson,
Please refer to the following knowledge base article on where "Creative Cloud desktop lists applications as 'Up To Date' when not installed"
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Hope this helps.
Please let me know incase of any problem.
Regards,
Sumit Singh

Qualify for discounted creative cloud

Hi
I've bought both Photoshop PS3, Dreamweaver PS3 and Adobe Flash Cs4, all for student price, I would now like to join Creative Cloud (not longer a student) for the discounted price before the offer runs out, and wonder if I qualify.
Also, I don't know where my serial number is and have registered my Adobe Flash product but it still says that no product can be seen with my username.
Thanks for your help.

The product is an education version,the education version are not eligible for promotional offer. Only direct online purchase for retail purchases are eligible for promotional offer.
Regards
Rajshree

Deploy Adobe Creative Cloud Issue

Hi,
I am creating application of Adobe Creative Cloud in SCCM 2012 R2. In the User Experience I selected "Install for System" like other applications. When I install it from Software Center, Software Center closes itself in the end of installation
(all Adobe application is installed and work properly). If I try to open Software Center, it shows error "Loading software center returned error code 0x80041001(-2147217407)." But, it is back to normally after a reboot. I added it
into Windows 8.1 task sequence, task sequence hangs at installing this application.
When I select "Install for User" in User Experience, then it works perfect in Software Center, however, I cannot use it in any task sequence.
Any suggestion to solve this?
Thanks!
Andy

Hi,
Have you tried to reinstall the client?
You could have a look on the links below.
Software Center on Win7 Client - ErrorCode within the
first 2 Minutes after logon
Software Center Error (0x80041001)
(Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.)
Best Regards,
Joyce Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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Photoshop/creative cloud issues

My brother downloaded photoshop as a free trial on this computer a few months ago when he owned the computer. He gave it to me a few weeks ago. I now want to download photoshop so I redownloaded creative cloud and tried to download my own free trial of photoshop. But it won't let me. It says I already have photoshop but it got deleted before my brother gave me this computer... Someone please help me?

Discussions of RE-installing
-using the cleaner after uninstalling and before reinstalling may help
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud Issue After Using Apple's Migration Assistant

I bought a new Mac and used Apple's Migration assistant to transfer everything from the old Mac to the new. Everything works with all apps except Creative Cloud. Creative Cloud states that some files are missing and prompts me to download and install Creative Cloud again. I do that and run the App. The app runs for a minute, acts like it's installing than I get the same error -- Creative Cloud is missing some files or some files are corrupt, please download and reinstall -- it brings me to the webpage to download it again. I'm stuck in this infinite loop!
The old Mac where Creative Cloud runs fine is a 15" Retina Display MacBook Pro. The new Mac is a 27" iMac.
Any help is greatly appreciated!

Uninstall, run the cleaner, and install fresh
-Sign out fix http://forums.adobe.com/thread/1408331?tstart=0
-On a new drive http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Photoshop CS6 extended doesn't qualify for discounted Creative Cloud?

I have Photoshop CS6 extended already installed on my mac. I want to upgrade to Creative Cloud, £27.34 a month for CS customers but it tells me I don't qualify even though that program is linked to my Adobe ID? How is that the case?

The product is an education version,the education version are not eligible for promotional offer. Only direct online purchase for retail purchases are eligible for promotional offer.
Regards
Rajshree

Photoshop CS6/Creative Cloud issue

I used CC for a year, but went back to my CS6, now I can't get into CS6 because it says my subscription is expired. I don't know how to access a program I already purchased because the Creative Cloud takes over when I try to open the PS CS6 program. Any thoughts? I am using an apple machine.

Wrong forum. Try the Photoshop forum.

IOS 8 AND CREATIVE CLOUD ISSUES

I having problems with creative cloud since I've installed IOS 8, "simple commands like "open" are not working at all, I have to keep quitting illustrator / photoshop / indesign / etc

There is not a "crash" report it just commands or menu it doesn't work at all, just when I open my software works once and after that I have to quit and start it again, this absolutely ridiculous!

Educators Discount Creative Cloud Issue

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