EE fined £1,000,000 - Will it happen again?

On Friday the 3rd of July EE were fined by the UK Ombudsman Ofcom £1000000 for poor customer service handling.
Will it happen again? Yes.... because EE has an inherent flaw in the way it deals with complaints and an attitude of resolving complaints by buying off customers to close the complaint. If it had good customer service in the first place and left little for customers to complain about, then they would have half the battle fought. Instead, they make things worse by the manner in which they deal with complaints. They don't deal with the complaint at source, but rather resolve the periferal issue of the unhappy customer with a cash offer. Thats why the same problem happens again and again.
If you want your say to have meaning, leave your complaint open and make sure you fill in the Ombudsmans brief complaints form. It only takes two minutes and they do listen. If they didn't they wouldn't have just fined EE a £1000000.
Ensure you stay cool, ask for a "Deadlock" letter if EE don't get back to you and make clear and detailed notes to the minute of when things happened.
Always check the Ombudsmans Complaints statistics.

Hi,
This is old news but just remember any fine/s will ultimately be passed onto the customers via tariff/products/call charges increases.
Thanks,

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When I open Mail the screen flickers random blue and gray appeared on the screen. I took a video too. Will that happen again? Is it hardware problem? This ipad2 32GB was replaced yesterday and I think it is refurbished. Are replace product refurbished?

I got my ipad2 replaced yesterday. And this new ipad started giving me problem by crashing aps. Then I restored the ipad twice but the problem was still there. I called apple and they fixed it by doing Reset All Settings. But now I have this weird problem. When I open Mail the screen flickers random blue and gray appeared on the screen. I took a video too. Will that happen again? Is it hardware problem? This ipad2 32GB was replaced yesterday and I think it is refurbished. Are replace product refurbished?

There is no way for anyone here to know if your replacement iPad is a refurbished unit. Per Apple's replacement policy, replacements can be refurbished units. If you feel the unit is not working correctly, take it back, let them check it out and if found defective, they will replace that unit.

My i phone 3gs keeps turming itself on and off will this happen again even if they replace it

My iPhone 3gs is only about 2 weeks old and we encountered this problem where it keeps turning itself on and off. We restored the phone and it lasted for about a week before it started happening again. My concern is that even if i send my phone in to have it replaced that it will just happen again with my next phone. If it is going to keep happening id like to know so i can just get a different phone and save myself a lot of hassle and frustration.

As far as I know, none of the users on this forum can see in to the future, so your question cannot be answered.

Forms Were Down For 24 Hours. Will This Happen Again?

I find it ridiculously stupid that the actual forms that collect the data would shut down when Adobe Creative Cloud went down. We don't even know how many leads we lost and we were not once notified via e-mail that our forms were down...leaving us to find out ourselves and create a patch a few hours later.
I get if the cloud went down that we wouldn't be able to login into the app...but having all of our actual forms go down without any warning or message is just poor service...and for 24 hours too! During the downtime we were looking at other form builders and they seem a lot more nimble then Adobe, as well as being updated more often. We will stick with Adobe because we have all of our info here, but if this happens again we are gone along with anything else we can switch away from Adobe. What idiot ties everything together so when one thing goes down all your other services are effected?

Hi,
I apologize for the outage with our services that happened last week. Here is an official statement issued by Adobe:
Adobe Service Outage Update
Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID.
We want to assure you that this was not security related – none of your information or content was lost or exposed.
First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.
We are aware that we didn’t meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.
You can also find the statement at Adobe Service Outage Update | Adobe Customer Care Team.
Thanks for your patience!
Wenlan

My iphone 5s just died managed to get it working but will it happen again?

My iphone 5s was working fine went and plugged it in to my charger went out the room when i came back my phone was completely dead, it didnt respond to me pressing any of the buttons or plugging it in to my computer.
After we looked online we found a fix of turning the silent button on and off twice then holding down the power and home button which at first didnt seem to have any effect but after a minute the iphone booted up.
I would like to know if this is going to continously happen or is this just a hiccup?
considering the phone is expensive, you dont expect problems like that to arise.

I would like to know if this is going to continously happen or is this just a hiccup?
considering the phone is expensive, you dont expect problems like that to arise.
When considering what may have caused this catestrophic occurence one may be quick to be looking at the apps currently running on your device. The first thing I would recommend you do would be to call apple support at 1800MYAPPLE and ask a IOS advisor to do a diagnostic on your iphone. The diagnostic will give you needed feedback regarding possible application corruption. IF there is corruption you would then need to know which applications were causing the corruption and then it would be a simple matter of deleting these apps - redownloading the same apps and voila back on your way!
In response to your refrenced question. NO this is not expected behavior of your device. The device IS VERY expensive and with a careful bit of maintenance(app corruption) and a 'lttle bit' of luck you should be fine with your dveice in the futuer.
Good luck!

Why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?

why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?

If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534

My computer crashed with all my itunes files. I was able to get some off and transfer them to another computer. I am afraid to sync my ipod to the new computer becaused I do not want to loose all of my playlists and other music. Will this happen?

My computer crashed with all my itunes files. I was able to get some off and transfer them to another computer. I am afraid to sync my ipod to the new computer becaused I do not want to loose all of my playlists and other music. Will this happen?

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

You need to have xlsm where you can access the macro in numbers. this is frustrating that the idea of Numbers is to make it like Excel yet you dont have this capability. Question is, when will it happen or will it happen????

You need to have xlsm where you can access the macro in numbers. this is frustrating that the idea of Numbers is to make it like Excel yet you dont have this capability. Question is, when will it happen or will it happen????

Hi brev,
Several points here:
1. Although there is some compatibility between Numbers and Excel files, I doubt very much that "the idea of Numbers is to make it like Excel." The two applications share some similarities, but also have several differences.
2. Your Question is unanswerable in this forum. Apple does not generally reveal future development plans or schedules for its applications, and anyone with knowledge of those plans will be bound by a non-disclosure agreement.
3. "You need to" implies a feature request. If you want to request that a feature be added to a future version of Numbers, that request is better made directly to Apple, via the Feedback channel, than here, where the readers and responders are all users of the software, not developers. From the application menu (the "Numbers" menu in Numbers), choose Provide Numbers Feedback, then make your request for a feature to be added to Numbers.
Meantime, if you absolutely need the macros capabilities of MS Excel, try one of the Office clones—OpenOffice.org, LibreOffice, or NeoOffice, which may offer macro support, or use the Mac version of Excel itself.
Regards,
Barry

Will anything happen to my internet phone if i update it

Ok so i was wondering if anything will hapen if i update my iphone to ios 6. i have iphone 4 and h2o will anything hAPPEN if i update it about the internet?????

only if the charger send in a higher volt then the std 5 volt
or if the charger connect power to connectors not meant for current
so yes if the charger sendt 380volt AC into the device it will likely explode
but is it realistic that the charger would no not really

I have a new computer. I've installed iTunes. I don't want to lose the calendar and contact data nor the apps currently on my iPod Touch. Will that happen when I sync?

I have a new computer. I've installed iTunes. I don't want to lose the calendar and contact data nor the apps currently on my iPod Touch. Will that happen when I sync?

I don't think so. When you open iTunes, go to "Store" on the top and click "Authorize this Computer." Type in your email and pass, and click authorize. Then, when you connect you iPod for the first time, it should tell you "this iPod is synced with another computer, blah blah." It should give you the option to either "Erase and Sync," or "Transfer Purchases." Click "Transfer Purchases and your content should go into your new iTunes.
If this doesn't work and you still have your old computer there's another thing you can do. I know this works on windows, but I'm not sure how to do it on a Mac, maybe someone can offer some help. Assuming you have Windows, go to Start>Music>iTunes Media and you should see Music, Apps, Movies, etc. This is all the stuff in your iTunes. If you have an external hard drive or your iTunes library is small in terms of file size, you can do this in one go. Transfer the content (as much as you can fit at one time) onto the external storage. Then, put that content on your new computer on the desktop or somewhere where you can find it again. Open iTunes, and folder by folder highlight everything in the folder and drag it into the iTunes library. It should say "importing (content)" or something and then it should be in your library. If you look in your Music folder again, there should now be another "iTunes" folder there with all of your content back in it.
Hope one if these options works for you. Best of luck!

So after i use my iphone and set it down, it shuts down like when my phone is out of battery when i am at like 90%. Then i gotta plug it in and it will turn on but then i have no phone signal. So then i reset it and its fine. Then it happens again. please

So after i use my iphone and set it down, it shuts down like when my phone is out of battery when i am at like 90%. Then i gotta plug it in and it will turn on but then i have no phone signal. So then i reset it and its fine. Then it happens again. Please Help.

Hello Joecal18
Check out the Power/Battery section of the iPhone hardware troubleshooting guide below. If it continues after that you may need to restore the iPhone and test it as a new device.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Regards,
-Norm G.

My itunes keeps opening on its own without me opening it, it will happen again and again even after i close it. how do i fix it to make it stop doing this as it is extreemely annoying

my itunes keeps opening on its own without me opening it, it will happen again and again even after i close it. how do i fix it to make it stop doing this as it is extreemely annoying

If it is doing it while your device is plugged in, it is because it is set to automatically sync. Please go to: Preferences>Devices, and select the option to "Prevent iPods, iPhones, and iPads from syncing automatically." Also, I hate to be "that guy", but you spelt extremely wrong. Just a pro tip.

Will anything happen to my iphone 5 if i use a local cable which is not certified

My original iphone charger isnt working so i got another one ...which isnt original though ..and it says the accessory is not certified and may not work reliably with the iphone ..
Will anything happen to my phone ? Will it spoil or anything if i continue using this ?

only if the charger send in a higher volt then the std 5 volt
or if the charger connect power to connectors not meant for current
so yes if the charger sendt 380volt AC into the device it will likely explode
but is it realistic that the charger would no not really

When will this happen? beta of Flash Professional CS5 with support for building applications for iPh

When will this happen? beta of Flash Professional CS5 with support for building applications for iPhone by the end of 2009

Sadly.... NEVER

I keep getting this message: Mail can't connect to the account: "Sbcglobal". Enter the password... So I do and it opens up, but later it will happen again. It's not earth-shattering, but I have to stop what I'm doing to get rid of the bouncing Mail icon.

I keep getting this message: Mail can't connect to the account: "Sbcglobal". Enter the password... So I do and it opens up, but later it will happen again. It's not earth-shattering, but I keep having to stop what I'm doing to get rid of the annoying bouncing Mail icon.

If your password is accepted, and Mail connects to the account, but you're prompted for the password repeatedly, take each of the following steps that you haven't already tried. Note: these steps don't apply if the server rejects the password. That's a different problem.
Step 1
When prompted for the password, check the box marked Remember this password in my keychain.
Step 2
Check that the keychain is working.
Step 3
Check that the default keychain is unlocked.

EE fined £1,000,000 - Will it happen again?

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