EEMAPP can not load assigned email...

i have got error :
2011-08-21 11:30:04,464 WARN  EEMAPP3003 The EemApplet could not load
the assigned email:
<com.calabrio.emailmanager.
server.base.EmailMessageData{
messageId=32151301,uniqueId=
1979965407,csqId=6,folder=
Assignments/agent/32151301.6,
recipient=QoE
<
[email protected]
>,sender=
Administrator
<
[email protected]
>,
subject=mail tu admin
234,received=1313900802000,
respondFrom=
[email protected]
messageState=5deletedBy=}>
i find on internet and cisco had defined this error "EEMAPP3003"...but the solution is not clear.
anybody who had fixed this error, pls share me solution...
i am using uccx 7 sr5 with exchange 2007....
please help me....this is my project for university's graduation. i am living in vietnam.

Check CAD version. It should be 6.6.1.400. If not, uninstall CAD and CAD client service release from PC and reinstall CAD and run CAD first time with admin rights on the PC.

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