EFax unable to login - Photosmart 7510

I've used eFax up til today with no issues, when all of a sudden I got a prompt to log in to eFax on my 7150. Upon entering my credentials, I  get "unable to login".  I am pretty sure I know WHY this is happening, but don't know how to address it.
When logging in to the eFax site, you need to include dashes in between the area code, number, etc (i.e, 1-555-555-5555). Dashes are not an option when entering credentials on the 7510 (only #s - i.e, 15555555555).  I'm pretty sure that is why it's not letting me in, but could be wrong. I see no way to include characters other than numbers when entering my eFax credentials on the 7510.
I did a search and see a lot of other folks having issues logging in to eFax from their HP device, but no solutions other than to create a new eFax account.
Help from  HP or eFax would be appreciated.
Thanks.

Hi @sc_country and @JET4ANG, 
Welcome to the HP Support Forums.   I see that both of you are having issues with the eFax feature of your Photosmart 7510 series printers.
I have included a link to a post by @PrintApper titled eFax users - please read.  
If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

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    Does anyone know if its working for some people?
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    Hi @victored 
    Welcome to the HP Support Forums.  I understand that you are unable to access the eFax on your Photosmart 7510 printer.
    I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read.  It has the information regarding the eFax feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Efax not working on HP Photosmart 7510

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    Hi   Welcome to the HP Support Forums.   I see that you are having issues with the eFax feature of your Photosmart 7510 printer. I have included a link to a post by @PrintApper titled eFax users - please read.    If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region. 

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    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    Hi @smj750 
    Welcome to the HP Support Forums.  I understand that you are unable to access the eFax on your Photosmart 7510 printer.
    I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read.  It has the information regarding the eFax feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Can receive fax but not send with efax free service for my HP Photosmart 7510

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    Hi @99sackett
    Welcome to the HP Support Forums.  I understand that you are unable to access the eFax on your Photosmart 7510 printer.
    I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read.  It has the information regarding the eFax feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Welcome to the HP forums.
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    I would like to help.
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    I find Googles DNS works well with the printers.
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    If you still can not get the eFax to work, please check the following post by PrintApper.
    eFax users - please read
    Please call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • I have a photosmart 7510 Is efax the only way I can send faxes? can I fax it manually another way?

    Is efax the only way I can fax with a hp 7510?

    [Please do not post duplicate questions in the forum.]  The Photosmart 7510 only supports eFax, it does not have a phone line connection for a traditional fax.  The user manual can be downloaded from HP here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart 7510 - Unable to Find Printer

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    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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