EIC Agent's and Supervisor's Profile

Hi All,
I have one requirement in my project where I need to create two profiles for Employee Interaction Centre.
One for Agents, allowing only the owners of the Activities to process their request and another for Supervisors, who can process Activities created/owned by anyone.
Could you pls help in how to go about it and what's the SAP standard.
Many Thanks...

Hi,
Thanks for your reply.
But I know that, for Agents and Supervisors we have to create two separate roles.
My problem is, through which authorization object do I need to restict the thing, that Agents can Process only those Activities for which they are the Owners, while Supervisors can Process Activities of each and every Agent.
What Authorization Objects and Field Values are required to implement this.
Thanks...

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No Service on Agent Desktop and Supervisor Desktop

This issue was brought to our attention because the Supervisors logging into Supervisor Desktop are unable to see their agents in the team list.
The Agent Desktop window aswell as the Supervisor Desktop show "No service" at the bottom, this is the same for all agents and supervisors on the contact centres for this particular IPCC Express cluster.
But calls are still routing through fine, the only actual issue seems to be supervisors not being able to monitor their agents.
All services are up and the servers appear to be operating normally.

Yes, I can confirm that we did end up restarting our service with no call drops (I realise now that once a call has been answered, it is no longer using the CCX port and, therefore, won't drop).
Per my post here: https://supportforums.cisco.com/thread/2081178
ll.... I restarted the "Cisco Desktop Call/Chat Service" service in CCX Serviceability > Tools > Control Center - Network Services.
The service was only restarted on the Publisher (we have pub + subscriber in HAoWAN config).
Once the service had restarted - the publisher remained 'master' of the service. I didn't bother to restart the sub's service at any stage.
The service restart took about 1 literal minute total - from clicking 'restart' to cycle back to IN SERVICE.
As part of the process, I had called into one of our contact center numbers and had an SDA take my call.
I restarted the service while on the phone to them - they didn't get booted from CAD and the call didn't drop.
Also of note - another call was made into the system during the service restart and another SDA on shift was able to take the call with no signs of impact.
CAD/CSD chat and also the team views in CSD started working again...issue solved.
In turn, agents and supervisors logged out of CAD/CSD, closed the app, then re-opened it just in case (although I honestly don't think this was necessary).
I have yet to find anything online that says specifically what this service does (or any of the services in Network Services) in parts and as a whole.
I can only say that it is important in allowing Chat (clearly) and for Supervisor Desktop to be able to function at all really.
We didn't seem to experience any outage of any kind - so I will assume that the consequences of service restart in this instance were little to none.
I couldn't say what the consequences would've been had the service failed to restart again - forcing a system bounce (yuck).
Anyway - issue solved, hope this info proves useful to someone else!
PS. If you're new to the whole UCCX business, CSD = "Cisco Supervisor Desktop" and CAD = "Cisco Agent Desktop".
Also some additional interesting info per David King:
"...here is the link to the CAD install guide that I quoted regarding what the call/chat service does. It also explains the other Desktop services as well. The service descriptions start on page 11.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf
Hope this helps.

Agent and Supervisor Desktop Updates

With version 7.x of UCCX, if we did an update to our UCCX server, the updated agent and supervisor desktops downloaded automatically the next time a user logged on.
Last night I updated our 8.5.1 server to the latest build. I went to run the agent and supervisor and it just gave me a message that I had to install the latest version. It doesnt appear to auto update. Is there a way to make that work.

Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
Hope this helps.
Anand
Please rate helpful posts !!

Cisco EIM agent and supervisor

Hello everyone,
I have a small problem to solve:
I have Cisco CIM EIM/WIM, and created a simple routing and supervisory script for EIM. It is IPTA, integrated solution.
What I want to do is to have agents receive inbound emails and supervisors receive only outbound emails for reviewing (accepting or rejecting) emails from agents.
Agents are receiving inbound emails and supervisors are receiving outbound emails from agents, and that's ok.
But supervisors are receiving inbound emails as well, and I do not want them to receive those emails, only emails from agents for reviewing.
I tried removing agent role from supervisors (in CIM admin console), but they are still receiving inbound emails.
Is there a way to resolve this? What should I configure or not configure for supervisors, not to receive inbound emails?
Thank you
Vlad

Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
Hope this helps.
Anand
Please rate helpful posts !!

Help with gpg-agent, ssh, and pinentry-curses

I use gpg-agent to manage my ssh keys, and for a system that I regularly ssh into, I would like to use pinentry-curses instead of the default pinentry-gtk-2. However, this doesn't work.
Specifically, I start gpg-agent using script from the arch wiki, /etc/profile.d/gpg-agent.sh:
if [ $EUID -ne 0 ] ; then
envfile="$HOME/.gnupg/gpg-agent.env"
if [[ -e "$envfile" ]] && kill -0 $(grep GPG_AGENT_INFO "$envfile" | cut -d: -f 2) 2>/dev/null; then
eval "$(cat "$envfile")"
else
eval "$(gpg-agent --daemon --enable-ssh-support --write-env-file "$envfile")"
fi
export GPG_AGENT_INFO # the env file does not contain the export statement
export SSH_AUTH_SOCK # enable gpg-agent for ssh
fi
and have the following config files
~/.gnupg/gpg-agent.conf:
# Keyboard control
no-grab
# PIN entry program
pinentry-program /usr/bin/pinentry-curses
#pinentry-program /usr/bin/pinentry-qt4
#pinentry-program /usr/bin/pinentry-kwallet
#pinentry-program /usr/bin/pinentry-gtk-2
~/.gnupg/gpg.conf:
use-agent
~/.bashrc:
GPG_TTY=$(tty)
export GPG_TTY
Whenever I attempt to ssh using the key that's already been added to gpg-agent, I get the following message:
Agent admitted failure to sign using the key.
Permission denied (public key).
If I change my ~/.gnupg/gpg-agent.conf file to the following:
# Keyboard control
#no-grab
# PIN entry program
#pinentry-program /usr/bin/pinentry-curses
#pinentry-program /usr/bin/pinentry-qt4
#pinentry-program /usr/bin/pinentry-kwallet
pinentry-program /usr/bin/pinentry-gtk-2
then everything works fine, and I'm prompted for my passphrase when using ssh.
I've read posts having to do with a similar issue:
https://bbs.archlinux.org/viewtopic.php?id=138546
https://bugs.archlinux.org/task/29156
It looks like the difference between those and my issue is that I'm using ssh, not just gpg, and I'm not using su. In fact, if I have pinentry-curses set in gpg-agent.conf, and I try to use gpg to encrypt and decrypt a file, everything works fine. The file encrypts, and when decrypting, I am prompted by pinentry-curses for my passphrase. It's just ssh combined with pinentry-curses that gives me troubles.

I think it actually is the tty capability bug that's biting you...try adding '--without-libcap' to the pinentry-curses PKGBUILD from ABS (/var/abs/core/pinentry/) and rebuilding the package.
Scott

How to use Device Profiles and Viewing Conditions Profile in Photoshop Elements 11?

In trying to get to grips with the Colour management aspects of PSE11, I have encountered the following problems:
Having selected "Display" a sequence of clicks (Change display settings -> Advanced settings -> Colour Management -> Colour Management tab -> Colour Management)
gives a screen which includes the headings:
Device Profile and Viewing Conditions Profile.
1. Device Profile. Besides sRGB and ARGB, the profile list includes the profiles for all of the Epson papers. (I have an Epson Stylus Photo PX810FW).
I changed the Profile to an Epson Grayscale, this was accepted within the menu, but there are no changes from normal when I viewed the image on the Windows screen or within
PSE11. ("normal" is sRGB or ARGB).
I thought it worth a try to test that, if I wanted the display image to closely represent what I would get on a particular Epson paper, this may be a way to do it.(I suspected this approach because I have never
seen it in the literature!).
So what is the purpose of all of the paper Profiles appearing in the Display listing?
2. The Viewing Conditions Profile has also several options. I have tried to find the criteria for choosing one rather than the other, but failed to find any information. Can anyone help? I seek general guidance
rather than the details of the Profiles.
As a seperate question:
Selecting Image on the PSE11 menu across the top of the displayed image, and then Convert Colour Profile, I tried this process on an image, converting tiff to sRGB. When saved there was an extra asterisk in the saved title but in this case,
the file was still labelled tiff and there was no change in the number of Mbs. If a conversion has taken place, how is one to know? Does saving a tiff file as jpeg change its colour profile? When is it useful to use this feature?
Many thanks to all responders!

Addressing your second question, you are confusing two different things.
tiff is an image file format, as is jpeg, as is psd, as is png, as are dozens (if not hundreds, http://en.wikipedia.org/wiki/Image_file_formats) of other formats.
A colour profile represents the colour characteristics of devices so that, for example, displays know how to display the colours, printers know how to print them.
Image files MAY, but do not have to, contain colour profiles.
For details:
http://help.adobe.com/en_US/creativesuite/cs/using/WS52323996-D045-437d-BD45-04955E987DFB. html
http://en.wikipedia.org/wiki/Color_management#Color_profiles
http://en.wikipedia.org/wiki/ICC_profile
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

I have downloaded DNG Profile Editor 1_0_4 and prepared a profile which I can not see in my Camera Raw 6.0 (I have photoshop CS5). Could you please give me an advice?

I have downloaded DNG Profile Editor 1_0_4 and prepared a profile which I can not see in my Camera Raw 6.0 (I have photoshop CS5). Could you please give me an advice?

Uninstall Trusteer software
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I get prompted to select a scanner and a scan profile/preset each time I try to scan a document to PDF using Adobe Acrobat Pro.

Hello,
I have a fujitsu scanner (fi-6140) connected to my computer and have the "Scan" button on the scanner associated with Adobe Acrobat. And so when I press the "Scan" button on the scanner to scan a document, it launches Adobe Acrobat Pro automatically. Then I get prompted to select a scanner/device and a scan profile. It seems to remember the last-used scanner/device, however; it still prompts me each time to confirm the scanner/device selected and select a scan profile to use. Is there a way to save both the scanner & scan profile information and so when I click the "Scan" button, it doesn't prompt me to select but starts scanning using the last-used settings automatically?
Thank you.

Hi,
Are you facing the issue with any pdf file?
Please try updating Acrobat to 11.0.7 and check.
You might also want to repair Acrobat and see.
Regards,
Rave

Deleted backup files off seagate free agent disc and placed in trash. Unable to now remove from trash.

Deleted backup files off seagate free agent disc and placed in trash. Unable to now remove from trash.

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Oracle Workflow Manager, Agent Listener, and Java Mailer problem

Hi,
I am not sure this topic to this forum, since this might be installation issue.
But I am hitting a big wall.
I had Windows 2000 SP4.
I have already installed Oracle Database 10gR1, Oracle Developer 10gR2, and Oracle Workflow 2.6.3 Standalone previously.
Including :
- Oracle Workflow Server 2.6.3
- Oracle Workflow Builder 2.6.3.5
- Apache HTTP Server 9.0.4
- Workflow Middle Tier
Anything seems to right, including the Notification Mailer and the Business Event.
And I had also made backup of them surely.
Now,
I'd like to change into Oracle Database 10gR2 because :
1. Some errors I found when I tried to call a Report from Oracle Form.
Unable to connect to Report Server ...
I thought Oracle Database 10gR1 is not suitable for Oracle Developer 10gR2.
2. And in the OWF 2.6.3 Workflow Home Page, there was no Logout button (which I found in OWF 2.6.4)
I removed my previous installation including Oracle Workflow.
After strugglineg in the installation of Oracle Database 10gR2, now I am facing another problem with Oracle Workflow.
I succesfully installed Oracle Workflow 2.6.4 Server and Oracle Workflow Manager (standalone version),
and the Oracle Workflow Middle Tier.
After I launch Oracle Workflow Configuration Assisstant, everthing seems to be normal.
I succed to open the Oracle Workflow Home Page (and found the Logout button there)
Next, I tried to navigate to the Oracle Workflow Manager.
1. I start the OC4J_Workflow_Management_Container --> initialized
2. OC4J_Workflow_Component_Container
The following error line appeared in the OC4J command prompt
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.Logger.Logger(String,
int) : Logging to System.out until necessary parameters are retrieved for Logger
to be properly started.
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
initializeStateMachine() : BEGIN [default implementation]
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
getNewWorkflowContext() : BEGIN
06/05/26 10:31:45 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
loadGlobalParameters() : BEGIN
06/05/26 10:31:48 oracle.apps.fnd.wf.common.ContextFactoryException: Unable to g
et connection from data source because the following Exception occurred -> java.
sql.SQLException: ORA-28000: the account is locked
06/05/26 10:33:57 Oracle Application Server Containers for J2EE 10g (9.0.4.1.0)
initialized
3. finally it initialized
Next I tried to go to Oracle Workflow Manager from related link of Enterprise Manager
It is said that the OWF_MGR is locked
(I surprised since I had UNLOCKED the OWF_MGR after the installation and succeed to login at the Workflow Home Page)
And the following error line appeared in the commaned prompt after that
06/05/26 10:35:03 OrionCMTConnection not closed, check your code!
06/05/26 10:35:03 Logical connection not closed, check your code!
06/05/26 10:35:03 (Use -Djdbc.connection.debug=true to find out where the leaked
connection was created)
4. I re-UNLOCK the OWF_MGR and login to Oracle Workflow Manager
I noticed that the Agent Listener and Notification Service is Unavailable
(In OWF 2.6.3, The Agent Listener was started and Notification Service was waiting to be configured)
I tried to start one of the Agent Listener, but the following error appeared
ERROR: The Service Component Container is not running
Well, I had the same problem when installing the OWF 2.6.3
I tried to uninstall (remove) and re-install it like I had done before in OWF 2.6.3
(based on someone's post in Oracle's forum)
But this time, the re-installation won't fix this problem. (It was succeed in the OWF 2.6.3)
Everytime I start the OC4J, using wfmgrstart.bat and wfsvcstart.bat
the OWF_MGR is re-LOCKED(TIME) automatically.
And the servlet (WFALSNRSVC and WFMLRSVC) are not running.
I am worry, since I cannot use the Notification Mailer if this problem had not fixed yet.
(In OWF 2.6.3, the mailer was not available until those servlet is Started)
Sorry for the long post.
Any help would be grateful.
Many thanks,
Buntoro

Hi,
Finally, I have found the solution.
Step :
1. Start all of the Oracle Service, except for the OC4J
If you have already started OC4J, then stop them
Unlocked the <wf_manager_user>
2. Search in your Oracle Home : data-sources.xml
There should be two files,
one is in the ...\OC4J_Workflow_Component_Container\application-deployments\WFALSNRSVCApp
the other is in ...\OC4J_Workflow_Component_Container\application-deployments\WFMLRSVCApp
3. Make sure, you create back up of them.
4. Replace the following line
password="->pwForOwfMgr"
with
password="<your_wf_manager_password>",
should be look like this
password="a"
5. Now start the OC4J using wfmgrstart.bat and wfsvcstart.bat
6. Next, login to the Oracle Workflow Manager
This worked for me.
Hope this will help someone who has the same problem.
Buntoro

Export and Import Integration Profile - Demantra

Hi All,
I am working on demantra workflow in export and import integration profiles through workflow.
I want to avoid a customization to integrate the export profile data created from series A and import the data into other import profile created from series B.
I have done the following:
1. Create an export integration profile from series A and when launch the workflow found the below:
1. view_name BIEO_view_name and table_name BIIO_table_name got created in transfer_query table.
when i did
select * from BIIO_view_name got records and when i did select * from BIIO_table_name, no data found.
2. I want to populate data into the BIIO_table_name created from export profile. Is there any standard process to populate the data into the biio_table_name from bieo_view_name without writing the custom pl/sql.
I need this data to populate into a import profile which got created through series B.
I want to avoid the customization of wriring a custom pl/sql and want to know is there any seeded process of integrating the export profile from series A to import profile from Series B.
Any help is appreciated.
Regards,
AK
Edited by: Ajaykunde on Nov 28, 2009 8:53 AM

Hi,
Before to import your BS, did you import the Technical System?
Before to import your Technical System, did you import the SWCV ?
Before to import your SWCV, did you import the Product?
if no, you have to respect a sequence for the import: from highest to lowest level
if answer is yes. then In your BS defined in Dev, do you have a transport Group which says "BS_dev -> BS_Qua"?
If yes, both BS have to be defined in Qua SLD, else your transport link... has no link.
Moreover, when you import something, normally you have a detailed error message which explain you what is missing.
>> Question: How many business system should i maintain in SLD?
no limit I think.
>> Question: Should i do any config at the Transport Group?
Only if you want that your BS_dev becomes automatically a BS_Qua after the transport.... so for me, it's yes
regards.
Mickael

Cisco ACS 4.2.1.15 for Windows and Network Access Profiles

We are attempting to configure ACS 4.2.1.15 on Windows Server 2008 Member Server. Initially I only have the need to authenticate Network Admins for device administration and authenticate Windows AD groups using PEAP authentication. The general problem that I am having is that if I configure a Cisco 1200 Access Point for PEAP and also setup The Access Point for Radius authentication pointed to the ACS server it always maps to the the first Network Access Profile and rather than it trying the second it will error sayiing some condition is not met depending on what changes I make. Can someone tell me what the criteria that is used to determine what NAP is used? According to the manual if all 4 criteria are not met then the Profile will not apply.
I am using one ACS group that is mapped to an AD group for Wireless Access and a Second ACS group mapped to an AD group that includes the Net Admins. This group mapping appers to be working as the user group name seems to mapped correctly in the logs. In short I have tried only configuring the Wireless NAP to only Allow EAP authentication using PEAP EAP-MSCHAPv2 and the Netadmins profile to include all protocols. Bascially what happens is if I have the Wireless NAP first it works fine for PEAP authentication on Wireless but if I try to administer the access point and provide credentials I get a message in the failed log that the authentication profile is not allowed in this Network Access Profile. Why does this not just go onto the next Network Access profile?
I am familiar with version 3.2 but it does not seem to work the same.
Any help would be appreciated on what I am missing.
Thanks

Hi Surenda,
Thanks for your reply. Nop, there is no WLC yet, but the WLC will be installed shortly.
Thanks,
Jean Paul

When I try to open Firefox, it won't let me and says my profile was deleted

I've been having problems with the rainbow wait button would spin and spin when I opened any new website or tried to do anything on a website. I looked through the help menus and thought that I was doing the right thing. I changed my profile folder name to places.sqlite.old and updated Firefox. Now when I try to open it, it won't let me and says that my profile was deleted.

You will have to delete the profiles.ini file to force a new profile or restore the old profile name to the name listed in the profiles.ini
*http://kb.mozillazine.org/profiles.ini_file
You can try to disable IPv6 and check for other solutions like DNS problems
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You can also try to reset (power off/on) the router.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
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*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
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How to disable options in ESS-Career and job-Skilla profile

Hi All,
In ESS-Career and Job-Skill profile,there are three are three buttons 1.EDIT SKILL,2.ADD NEW SKILL,3.DELETE SKILL.
I want to disable those options in Skills profile. Can some body please help me in solving this.
Thanks in advance.
Regards,
Thirun.

These three buttons are not configurable. You could easily modify them using NWDI and NetWeaver Developer Studio.
This is pretty much your only option to customize this iview.
If you have ESS in a track in NWDI, the Skills Web Dynpro project is under --> ess~skl. Create a project from here and open up the "Ovewview" View from the VcSklOverview Component.
From there, you just need to set the buttons to "Not Visibile"
Regards,
Tom

Error in Career and Job= Skills Profile

I have the following issue:
In the application of Career and Job=>Skills Profile. When I want add a new qualification, the system display the following message of error:
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     at com.sap.pcuigp.xssutils.ccpcd.CcXssPcdInterface.getNextPerspective(CcXssPcdInterface.java:135)
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     at com.sap.xss.essservices.cc.ccesspcd.wdp.InternalCcEssPcd.getNextPerspective(InternalCcEssPcd.java:157)
     at com.sap.xss.essservices.cc.ccesspcd.CcEssPcdInterface.getNextPerspective(CcEssPcdInterface.java:135)
     at com.sap.xss.essservices.cc.ccesspcd.wdp.InternalCcEssPcdInterface.getNextPerspective(InternalCcEssPcdInterface.java:132)
     at com.sap.xss.essservices.cc.ccesspcd.wdp.InternalCcEssPcdInterface$External.getNextPerspective(InternalCcEssPcdInterface.java:210)
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     at com.sap.pcuigp.xssutils.ccxss.wdp.InternalCcXss.getNextPerspective(InternalCcXss.java:157)
     at com.sap.pcuigp.xssutils.ccxss.CcXssInterface.getNextPerspective(CcXssInterface.java:121)
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     at com.sap.pcuigp.xssutils.ccxss.wdp.InternalCcXssInterface$External.getNextPerspective(InternalCcXssInterface.java:188)
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     at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:87)
     at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:67)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doHandleActionEvent(WindowPhaseModel.java:420)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:132)
     at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
     at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
     at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:333)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:761)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:696)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)
     at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
     at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)
     at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:869)
     at com.sap.tc.webdynpro.portal.pb.impl.localwd.LocalApplicationProxy.sendDataAndProcessAction(LocalApplicationProxy.java:77)
     at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1356)
     at com.sap.portal.pb.PageBuilder.SendDataAndProcessAction(PageBuilder.java:327)
     at com.sap.portal.pb.PageBuilder$1.doPhase(PageBuilder.java:869)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processPhaseListener(WindowPhaseModel.java:755)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doPortalDispatch(WindowPhaseModel.java:717)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:136)
     at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
     at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
     at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:333)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:741)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:694)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)
     at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
In the log trace of portal nwa.
com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent
sap.com/tc~wd~dispwda
I made a trace using the t.code ST01 and the system not show error of authorizations. I checked the t.code SLG1 and the system not show none log.
Please anyone can help me with suggestions for solve this issue,
Regards
Carmen

I assigned the role SAP_ALL but the issue continue.
I checked the skills catalog and qualifications and all is Ok.
I don`t understand the cause of this error.
Thanks in advance,
Regards
Carmen G

EIC Agent's and Supervisor's Profile

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