EIC E-mail functionality

Hi,
We have implemented EIC email functionality but when we process the activity and try to reply to affected employee or contact person, email id is not coming in reply path. Looks like I am missing some important configuration. Can you pls help me in resolving this issue
Thanks,
Umesh Sharma

Thanks Jarret for your reply!
We are using subtype 12 instead of 10. Can you pls suggest which program needs to be changed to make this up and running.
Regards,
Umesh Sharma

Similar Messages

EIC E-Mail Configuration

Hi,
I have to configure E-mail functionality for one of client. Could you pls guide me, what steps are required to configure EIC E-mail Functionality. Is there any custom Workflow need to develop.
Thanks,
Umesh Sharma

There are many steps for email configuration.
First make sure email will be delivered to the SAP system. (Ask your Basis team).
Some other steps you probably have to do:
EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Define E-Mail Addresses
EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Inbound Distribution: Settings for Recipient Determination
EIC - Interaction Center Web-Client - Basic Functions - Communication Channels - E-mail - Define Profiles for Outgoing Addresses.
EIC - Interaction Center Web-Client - Basic Functions - Communication Channels - E-mail - Define E-Mail profiles.
EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Workflow: E-Mail processing
(Activate event WS 61000004)
EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Define Conditions for E-Mail Workflow
(Activiate start condition for WS61000004 u2018EIC Inbox: SAPConnect Entryu2019.)
EIC - Interaction Center Web-Client - Define Profiles for Interaction Center Web-Client
(Assign Function profile Email)

EIC e-mail integration

Hi Experts
Can I know the basic difference in Push & Pull method e-mail functionality in EIC? If we go for Push method can we use SAP Connect or is it only for one of the method? If we use pull method what is the disadvantage in functionality? For having Inbound & outbound mail functionality from EIC which is advisable. Reffered to the help doc but not much onfo on my questions.
Regards
Karthik

I would review the content on www.eicexperts.com as well as send them a question as I know they have been very responsive in the past and have vast expertise in the Employee Interaction Center.

PHP mail() function not working

Hello, I am having a problem sending mail with php while hosting my own website with apache on my mac. First of all I would like to note that I do not have a large background with web hosting and php. Everything that I did so far was just suggestions from online articles and other forums, so please include detail with any answers.
I have apache started, and my website hosted just fine. I can also view php pages so I know php is running too. My problem is using the php mail() function.
I have a simple form in my site who's action attribute is set to results.php. In the results.php file I have the mail() function (along with html code displaying "thank you...blah blah blah") sending info from the form to my email address. I never get an error on the php side, but my mail never gets sent.
Is there some type of setting in a config file that need to be turned on or changed?
Here is what I have done/modified so far from my research from online articles. i dont know what some of them mean, but followed the steps correctly:
Edited the /etc/hostconfig file and added the line MAILSERVER=-YES-
Edited the /etc/postfix/main.cf file and uncommented the #myhostname = ...line and made it "myhostname = localhost" (without quotes)
Edited the php.ini file to the following - The line under where it says
; For unix only. You may supply arguments as well (default: "sendmail -t -i")
Sendmail_path = usr/sbin/sendmail -t -i
I opened the mail.log file and here are some entries from the other day:
Code:
Jul 9 08:16:50 new-host postfix/master[689]: daemon started -- version 2.4.3, configuration /etc/postfix
Jul 9 08:16:50 new-host postfix/qmgr[691]: 4B4DC2E8331: from=<[email protected]>, size=323, nrcpt=1 (queue active)
Jul 9 08:16:50 new-host postfix/qmgr[691]: 7A8242EE3C0: from=<[email protected]>, size=280, nrcpt=1 (queue active)
Jul 9 08:16:50 new-host postfix/qmgr[691]: B1C052EE3C4: from=<[email protected]>, size=280, nrcpt=1 (queue active)
Jul 9 08:16:50 new-host postfix/qmgr[691]: C281C2EE3C5: from=<[email protected]>, size=327, nrcpt=1 (queue active)
Jul 9 08:16:50 new-host postfix/smtp[694]: 4B4DC2E8331: to=<[email protected]>, relay=relay.verizon.net[206.46.232.11]:25, delay=213262, delays=213261/0.05/0.86/0, dsn=4.0.0, status=deferred (host relay.verizon.net[206.46.232.11] refused to talk to me: 571 Email from 74.102.108.224 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 100709)
Jul 9 08:16:51 new-host postfix/pickup[690]: 0F5D22EE4DB: uid=70 from=<_www>
Jul 9 08:16:51 new-host postfix/cleanup[692]: 0F5D22EE4DB: message-id=<20100709121651.0F5D22EE4DB@localhost>
Jul 9 08:16:51 new-host postfix/qmgr[691]: 0F5D22EE4DB: from=<[email protected]>, size=333, nrcpt=1 (queue active)
Jul 9 08:16:51 new-host postfix/smtp[695]: 7A8242EE3C0: to=<[email protected]>, relay=relay.verizon.net[206.46.232.11]:25, delay=27074, delays=27073/0.02/1.1/0, dsn=4.0.0, status=deferred (host relay.verizon.net[206.46.232.11] refused to talk to me: 571 Email from 74.102.108.224 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 100709)
Jul 9 08:16:51 new-host postfix/smtp[697]: C281C2EE3C5: to=<[email protected]>, relay=relay.verizon.net[206.46.232.11]:25, delay=26817, delays=26816/0.02/1.1/0, dsn=4.0.0, status=deferred (host relay.verizon.net[206.46.232.11] refused to talk to me: 571 Email from 74.102.108.224 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 100709)
Jul 9 08:16:51 new-host postfix/smtp[696]: B1C052EE3C4: to=<[email protected]>, relay=relay.verizon.net[206.46.232.11]:25, delay=27174, delays=27173/0.01/1.1/0, dsn=4.0.0, status=deferred (host relay.verizon.net[206.46.232.11] refused to talk to me: 571 Email from 74.102.108.224 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 100709)
Jul 9 08:17:23 new-host postfix/smtp[694]: connect to mx1.comcast.net[76.96.62.116]: Operation timed out (port 25)
Jul 9 08:17:50 new-host postfix/master[689]: master exit time has arrived
Any other suggestions on how to get this to work? I have also created a simple php file that sends mail without retreiving info from a form and also tried using several different email addresses to send to and from, but still nothing

Edited the /etc/postfix/main.cf file and uncommented the #myhostname = ...line and made it "myhostname = localhost" (without quotes) Change that to mail.yourispname.com Then run sudo postfix reload and see if it sends mail. The reason being, is that you don't have a fully qualified domain name.
And make that reflective in your mail() function file/template.
Message was edited by: doug pennington

E-mail functionality using so_new_document_att_send_api1

Hi
We Implemented E-mail functionality in our tool useing "so_new_document_att_send_api1" standard FM but here im unable to attach excel document .How to attach a excel document in this standard FM plz help.
Asif

hi try this code
*& Report ZTEST_2                                                     *
*& Report ZTEST_2                                                     *
REPORT ztest_2                                 .
TYPES : BEGIN OF t_email_update_iw32,
         aufnr LIKE viaufks-aufnr,
         vornr LIKE afvc-vornr,
         text(220),
        END OF t_email_update_iw32.
DATA : gt_email_update_iw32 TYPE STANDARD TABLE OF t_email_update_iw32,
       gw_email_update_iw32 TYPE t_email_update_iw32.
TYPES : BEGIN OF t_email_date_error,
         aufnr LIKE viaufks-aufnr,
         prueflos LIKE qamr-prueflos,
         merknr LIKE qamr-merknr,
         text(220),
        END OF t_email_date_error.
DATA : gt_email_date_error TYPE STANDARD TABLE OF t_email_date_error,
       gw_email_date_error TYPE t_email_date_error.
TYPES : BEGIN OF t_email_conf_doc_error,
         aufnr LIKE viaufks-aufnr,
         vornr LIKE afvc-vornr,
         text(220),
        END OF t_email_conf_doc_error.
DATA : gt_email_conf_doc_error TYPE STANDARD TABLE OF
t_email_conf_doc_error,
       gw_email_conf_doc_error TYPE t_email_conf_doc_error.
SELECTION-SCREEN : BEGIN OF BLOCK b4 WITH FRAME TITLE text-004.
PARAMETERS : cb_email AS CHECKBOX DEFAULT 'X'.
*SELECTION-SCREEN BEGIN OF LINE.
*SELECTION-SCREEN COMMENT (16) text-007 FOR FIELD p_email1.
PARAMETERS : p_email LIKE somlreci1-receiver,
             p_email1 LIKE adr6-smtp_addr.
PARAMETERS : p_table1 AS CHECKBOX,
             p_table2 AS CHECKBOX,
             p_table3 AS CHECKBOX.
SELECTION-SCREEN : END OF BLOCK b4.
CLEAR gw_email_update_iw32.
REFRESH gt_email_update_iw32.
gw_email_update_iw32-aufnr = '1234567'.
gw_email_update_iw32-vornr = '0010'.
gw_email_update_iw32-text = 'This is table1'.
APPEND gw_email_update_iw32 TO gt_email_update_iw32.
CLEAR gw_email_update_iw32.
gw_email_update_iw32-aufnr = '4564578'.
gw_email_update_iw32-vornr = '0020'.
gw_email_update_iw32-text = 'This is table1'.
APPEND gw_email_update_iw32 TO gt_email_update_iw32.
gw_email_date_error-aufnr = '222615'.
gw_email_date_error-prueflos = '1111'.
gw_email_date_error-merknr = '2222'.
gw_email_date_error-text = 'This is table2'.
APPEND gw_email_date_error TO gt_email_date_error.
gw_email_date_error-aufnr = '222615'.
gw_email_date_error-prueflos = '3333'.
gw_email_date_error-merknr = '4444'.
gw_email_date_error-text = 'This is table2'.
APPEND gw_email_date_error TO gt_email_date_error.
gw_email_conf_doc_error-aufnr = '9900107987'.
gw_email_conf_doc_error-vornr = '999999'.
gw_email_conf_doc_error-text = 'This is table3'.
APPEND gw_email_conf_doc_error TO gt_email_conf_doc_error.
gw_email_conf_doc_error-aufnr = '9900107987'.
gw_email_conf_doc_error-vornr = '999999'.
gw_email_conf_doc_error-text = 'This is table3'.
APPEND gw_email_conf_doc_error TO gt_email_conf_doc_error.
DATA : lw_space VALUE ''.
SET PARAMETER ID 'ZPDF' FIELD lw_space.
DATA : pripar LIKE pri_params.
CALL FUNCTION 'GET_PRINT_PARAMETERS'
EXPORTING
    in_parameters          = pripar
    line_size              = 255
    layout                 = 'X_65_132'
    no_dialog              = 'X'
IMPORTING
    out_parameters         = pripar
EXCEPTIONS
    archive_info_not_found = 1
    invalid_print_params   = 2
    invalid_archive_params = 3
    OTHERS                 = 4.
NEW-PAGE PRINT ON PARAMETERS pripar NO DIALOG .
RESERVE 5 LINES.
DATA : text1(10) TYPE c VALUE 'AUFNR',
       text2(10) TYPE c VALUE 'VORNR',
       text3(50) TYPE c VALUE 'TEXT'.
IF p_table1 = 'X'.
WRITE AT 10   text1. WRITE AT 30 text2 . WRITE AT 30 text3.
LOOP AT gt_email_update_iw32 INTO gw_email_update_iw32.
    WRITE : / gw_email_update_iw32-aufnr , gw_email_update_iw32-vornr ,
gw_email_update_iw32-text.
ENDLOOP.
ENDIF.
WRITE : / sy-uline .
IF p_table2 = 'X'.
WRITE : / 'AUFNR' , 'PRUEFLOS' , 'MERKNR', 'TEXT' .
LOOP AT gt_email_date_error INTO gw_email_date_error.
    WRITE : / gw_email_date_error-aufnr, gw_email_date_error-prueflos,
gw_email_date_error-merknr,gw_email_date_error-text.
ENDLOOP.
ENDIF.
WRITE : / sy-uline .
IF p_table3 = 'X'.
WRITE : / 'AUFNR' , 'VORNR' , 'TEXT' .
LOOP AT gt_email_conf_doc_error INTO gw_email_conf_doc_error.
    WRITE : / gw_email_conf_doc_error-aufnr,
gw_email_conf_doc_error-vornr, gw_email_conf_doc_error-text.
ENDLOOP.
ENDIF.
NEW-PAGE PRINT OFF.
DATA : mtab_pdf LIKE tline OCCURS 0 WITH HEADER LINE.
DATA : rqident LIKE tsp01-rqident ,
       rqcretime LIKE tsp01-rqcretime .
SELECT rqident rqcretime FROM tsp01
       INTO (rqident,rqcretime)
       WHERE rqowner = sy-uname
       ORDER BY rqcretime DESCENDING.
EXIT.
ENDSELECT.
DATA: spool_id LIKE tsp01-rqident.
MOVE rqident TO spool_id.
DATA : p_file LIKE rlgrap-filename VALUE 'C:\file.pdf' ,
       numbytes TYPE i,
       cancel.
CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
EXPORTING
    src_spoolid = spool_id
      NO_DIALOG =
      DST_DEVICE =
      PDF_DESTINATION =
IMPORTING
    pdf_bytecount = numbytes
      PDF_SPOOLID =
      LIST_PAGECOUNT =
      BTC_JOBNAME =
      BTC_JOBCOUNT =
TABLES
    pdf = mtab_pdf
EXCEPTIONS
   err_no_abap_spooljob = 1
   err_no_spooljob = 2
   err_no_permission = 3
   err_conv_not_possible = 4
   err_bad_destdevice = 5
   user_cancelled = 6
   err_spoolerror = 7
   err_temseerror = 8
   err_btcjob_open_failed = 9
   err_btcjob_submit_failed = 10
   err_btcjob_close_failed = 11
   OTHERS = 12
IF sy-subrc <> 0.
MESSAGE ID sy-msgid TYPE 'I' NUMBER sy-msgno
WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
ENDIF.
end
DATA : w_buffer TYPE string. "To convert from 132 to 255
DATA : i_record LIKE solisti1 OCCURS 0 WITH HEADER LINE.
LOOP AT mtab_pdf.
Replacing space by ~
TRANSLATE mtab_pdf USING ' ~'.
CONCATENATE w_buffer mtab_pdf INTO w_buffer.
ENDLOOP.
Replacing ~ by space
TRANSLATE w_buffer USING '~ ' .
DO.
i_record = w_buffer.
Appending 255 characters as a record
APPEND i_record.
SHIFT w_buffer LEFT BY 255 PLACES.
IF w_buffer IS INITIAL.
    EXIT.
ENDIF.
ENDDO.
*start try
DATA: objpack LIKE sopcklsti1 OCCURS 2 WITH HEADER LINE.
DATA: objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE.
DATA: objbin LIKE solisti1 OCCURS 10 WITH HEADER LINE.
DATA: objtxt LIKE solisti1 OCCURS 10 WITH HEADER LINE.
DATA: reclist LIKE somlreci1 OCCURS 5 WITH HEADER LINE.
DATA: doc_chng LIKE sodocchgi1.
DATA : tab_lines TYPE c.
doc_chng-obj_name = 'TEST'.
doc_chng-obj_descr = 'Mail came successfully'.
objtxt = 'Regards'.
APPEND objtxt.
objtxt = 'Nitin'.
APPEND objtxt.
objtxt = 'hahaha'.
APPEND objtxt.
DESCRIBE TABLE objtxt LINES tab_lines.
READ TABLE objtxt INDEX tab_lines.
doc_chng-doc_size = ( tab_lines - 1 ) * 255 + STRLEN( objtxt ).
* ERSTELLEN DES EINTRAGS ZUM KOMPRIMIERTEN DOKUMENT
CLEAR objpack-transf_bin.
objpack-head_start = 1.
objpack-head_num = 0.
objpack-body_start = 1.
objpack-body_num = tab_lines.
objpack-doc_type = 'RAW'.
APPEND objpack.
* ERSTELLEN DER ANLAGE FUR DAS DOKUMENT
**OBJBIN = '\O/ '. APPEND OBJBIN.
**OBJBIN = ' '. APPEND OBJBIN.
**OBJBIN = ' / \ '. APPEND OBJBIN.
LOOP AT i_record.
objbin[] = i_record[].
ENDLOOP.
DESCRIBE TABLE objbin LINES tab_lines.
*objhead = 'picasso.txt'. APPEND objhead.
* Erstellen des Eintrags zur komprimierten Anlage
objpack-transf_bin = 'X'.
objpack-head_start = 1.
objpack-head_num = 1.
objpack-body_start = 1.
objpack-body_num = tab_lines.
objpack-doc_type = 'PDF'.
objpack-obj_name = 'PDF File received '.
objpack-obj_descr = 'PDF File received '.
*objpack-doc_size = ( tab_lines ) * 255 .
APPEND objpack.
* Fullen der Empfangerliste
refresh reclist.
reclist-rec_type = 'U'.
reclist-receiver = p_email1.
APPEND reclist.
reclist-rec_type = 'B'.
reclist-receiver = sy-uname.
APPEND reclist.
reclist-rec_type = 'U'.
reclist-receiver = p_email.
APPEND reclist.
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
    document_data              = doc_chng
    put_in_outbox              = 'X'
TABLES
    packing_list               = objpack
   object_header              = objhead
    contents_bin               = objbin
    contents_txt               = objtxt
    receivers                  = reclist
EXCEPTIONS
    too_many_receivers         = 1
    document_not_sent          = 2
    operation_no_authorization = 4
    OTHERS                     = 99.

E-Mail Functionality

This might turn into an open letter to RIM, so please bear with me.
I have been a BlackBerry user for 4 years now and, as a non-enterprise user, I am running into too many limitations to e-mail functionality.
1. Truncated Email
This is the first aspect in which other platforms exceed in e-mail and can draw me away from BlackBerry. I understand the need for truncated messages in other parts of the world where 3G/4G are not as prevalent as here in the States, but where unlimited data plans are required for many smartphones, this limitation is not needed. I vote to make these at the very least, optional for users to select whether to view the entire message or not. I can't tell you how many emails I've received only to find the "Truncated XXXXkb." It is very frustrating.
2. Email Attachment Size Limitations
The email attachment size limitations via BIS are very unpleasant. If I shoot a video of a couple seconds, it is already too big to be email to send via E-mail and I am forced to have to be near a computer before I can send the video. This is another limitation that I'm looking to move away from BlackBerry for.
This goes even deeper with the browser on OS6. Today, I tried accessing the new Twitter Mobile site only to receive an error that the site is too large to view. This needs to change.
3. Exchange/Folder Integration
The only way for BIS users to access exchange is either through OWA (without PUSH) or through BES. Other platforms allow exchange functionality with the same data plans for the same prices that BIS users pay for their data plans. Unfortunately, BIS users need to pay extra to access Exchange with Activesync capabilities through BES. If the company does not deploy BES, then we are stuck with OWA.
Folder Integration is very unintuitive. If I have rules that skip my Inbox and have e-mail automatically placed in folders, I have to go to the folder to see that there are unread emails in there. The iPhone for instance shows a folder listing for only that account and, at a quick glance, I can view unread emails associated directly with the folder.
4. Gmail Plugin
This may be a bug, but in the event that it is by design, I'd like to bring it up to your attention. Gmail has the 'All Mail' category and the 'Inbox' Category. The plugin checks the ALL MAIL folder for new email, however, by default, the Gmail plugin shows the Inbox. If I have filters that skip the inbox and go to ALL MAIL (aka. ARCHIVED), I get notification of new email, but opening the Gmail mailbox does not display new messages, unless I go to filter and ALL MAIL. Maybe a quick little count next to the folder name of unread messages in that folder would go a LONG way in alleviating this issue.
I hope someone takes the time to read this and pass it on to the appropriate individuals.
Thanks.

mahen915 wrote:
This might turn into an open letter to RIM, so please bear with me.
I hope someone takes the time to read this and pass it on to the appropriate individuals.
Thanks.
You should know, this forum is the last place you ought to drop a open letter to RIM, and actually expect someone of note to read it. This is a user to user community forum. There's a CONTACT link at the bottom of the Blackberry.com page with all the addresses relevant to sending RIM a letter.
1. This is part of the miracle of how RIM's email push and compressed data works with RIM and BlackBerrys. Only the first chuck of 2k of an email is initially transmittted and only when you open the email and scroll down does it begin to grab the next 2k chuck. It's how BIS and BES were designed and you will rave reviews from users on how RIM push email uses about 15% of the bandwidth of users data than other smartphone technologies.
2. Ditto, but your numbers are way off. A couple seconds video and even double, triple and 10x that is not too large to send via email. I think the cap currently is 6mb? I need to check.
3. Yep, you're not alone.
4. Don't use it.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Attach GOS attachments with a standard send mail functionality

Hi Folks,
I am here after long time and need your help.
I have a requirement where I need to attach document with a standard send mail functionality.
Below is the details:
From Quality notification 'Action Box', if the user select a perticular action (it is similar to web link), the system is sending a mail to an external mail id provided by the user (In a popup). This mail send is happening through a SAP standard functionality.
Now the requirement is, I need to attach selected file from GOS (generic Object Services) and attach them to the mail. Sending mail should happen through standard functionality.
I want to know below two points:
1) How to get selected files from GOS attachment?
2) How to attach them to mail? (only attach, sending will be done by standard functionality)
Hope I am clear with the requirement.
Please help me to get it resolved.
thanks,
Surajit

1st - analyse fm SO_ATTACHMENT_LIST_READ and table SOOD
and function groups sgos* and SOB2
hope that helps
Andreas

How to use Mail functionality OPTT in the Schema

Dear All,
We have a requirement where we need to send a mail to the Time Administrator if Time Evalution ends in Error. We have implemented the functionality OPTT MAIL option in the schema, but it is not sending the mail to Time Administrator. We have maintained the Time Administrator table T526 with the SAP ID.
Could anybody tell us, we have to do anyother configuration to enable the mail function
Thanks in Advance
Rajesh.S

Hello Folks,
Can anyone please let me know How to send a mail notification to the Time Administrator.
In the Schema, OPTT MAIL 1 has declared.
The Time Administrator is maintained in T526 table.
Do we need to do other than above to send mail.
Kindly let me know.
Note. The COLER function is not used in the Schema.

How can I restore the Mail function on my iPhone 5c?

In the past week, the Mail function on my iPhone 5c has gone completely blank. I had the Mail settings set to get mail from two Gmail accounts. In the few months that I've had the phone, I never had a problem with the Mail function. However, one day last week, the screen just went blank and has been blank every time I open the app. This is the native Mail function/app. I have tried deleting both accounts and re-adding them. That did not work. I tried resetting the phone to factory settings and that did not work either. Does anyone have any ideas?
Thanks in advance.

It can't be deleted.
Have you double-checked every home screen and in every folder on each home screen?

How E-mail functionality works with Interaction Center Webclient

Dear all,
How the E-mail functionality works with IC Webclient, How can we can send and receive E-mails to customers and internal employees through Interaction Center.
Does SMTP server required to be involved for this functionality or External Telephony system Vendor iprovides this function.
What is ERMS? and why we use this in IC Webclient.
Please educate me to understand the concept of E-mail functionality in IC Webclient.
Your help will be highly appreciated.
Best wishes,
Raghu ram.

Hello Raghu ram,
The SAP CRM Interaction Center uses a concept of a shared email inbox for agent teams. This allows customers to communicate with your Interaction Center by sending emails to a corporate email address like service@yourcompany. You typically group your agents together into queues based on a particular product or skillset. Using this concept, customer's don't send emails directly to a specifc agent's email address, and agent's don't send emails directly to each other. That would rather still be done with groupware products like Microsoft Outlook.
You have three options for routing emails into the CRM Interaction Center. You can push emails real-time to agents via a screen pop using third-party contact-center software like SAP BCM, Genesys, Avaya, and so on. Or there are two options for sending emails into the agent inbox, where the emails are processed in offline mode by agents, technicians, and engineers. You can route emails directly to a specific inbox group/queue by using different emails addreses. Or, you can leverage ERMS to decide where which agents to route the email to based on business rules.
Please see the various notes mentioned above that appear in the sticky note on top of this forum. For example, there is a nice 85 page FAQ document on the Agent Inbox in note 882653. And ERMS note 940882 is also very useful.
Regards,
John

E-mail functionality in SAP BO X1 3.1

Hi All,
I have few questions regarding the E-mail functionality in SAP BO X1 3.1
1)Is there a limitation on size of report in Email within the SAP BO X1 3.1?
2)Can you zip reports within SAP BO X1 3.1 ?file type options(?)
3)Is there an Impact on performance front end/back end if many users are mailing the reports using SAP BO X1 3.1?
4)How can we restrict users to only email the public folder Reports?
5)Only people with Scheduling have access to Email Functionality - Are there any other ways we can place restrictions around this?
Please help in this regard
Thanks in Advance
Regards,
Pavithra P

Hi Pavithra,
We can send a report instance (after schedulling) to an email address and not the actual report.
Adaptive Job Server (Web Intelligence Scheduling and Publishing Service) is used to generate the instance and Destination Job Server is used to deliver that instance to the email address.
If multiple users are expected to send instances to email concurrently then we could have multiple instances of Destination Job Server.
As far as I am aware, there is no direct way to zip reports.
If I am not wrong, the size of attachment would depend on the limitations set at Mail Servers. Your network administrator might help you on this.
Hope this will help.
Regards,
Yuvraj

How do I get PHP's mail function to work with Lion Server?

I've turned on the Mail Server, tried relaying mail through my ISP, and it's not working. I'm used to using the mail function, so that bit should be working. Do I need to edit the php.ini file?

Did you actually run Software Updateafter installing 10.7 to see if there are updated drivers from HP?
HP drivers are updated through Apples Software Update.
See also this from HP. which indicates that the 1200 series is supported on 10.7
Steve

Cannot use php mail() function in leopard's localhost

<?php
$to = "[email protected]";
$subject = "test subject";
$message = "test message";
$from = "[email protected]";
$headers = "From: $from";
mail($to, $subject, $message, $headers)
?>
This code doesn't work on my localhost but when I uploaded it to my sever it run normaly. Then how can I use the mail function on my localhost to test it before I need to publish it to my server

Have you started the mail server on your machine?
By default PHP will try to use the local mail server to send the message. If you haven't started Postfix the message will go nowhere.

Mail function in oracle database ?

To activate mail function in oracle database what all procedures or steps needed to be done ?
Regards,
Amit

In oracle 10g you can configure database with EM using dbca, where you can specify SMTP server to enable email notifications.
Check out documentation(Management options while creating database with dbca):
http://download.oracle.com/docs/cd/B19306_01/server.102/b14196/install003.htm#BABJHIFI

How can I replicate the IOS 6 mail function in IOS 7.1

for my work I load 50 or more mail a day. these mails are only relevant on the receiving day. My pc arranges the management of the mail with the mailserver.
On my iphone the mails pile up.
In IOS 6 I could use the top 50 mail function, this function is not available in IOS 7. Because mass delete does not work anymore, i need to delete the mailbox once every 2 week I tried to use imap ( does not work ).
Does anyone know a mail app with this function or with "rules"functions?
thanks

Because mass delete does not work anymore,
"Mass delete" still works in the Trash folder and has NEVER been available in any version of the iOS for the Inbox or any other mail folder.
I tried to use imap ( does not work ).
Not clear what you mean by that, but IMAP mail works the same way as iOS 1 - 6.

EIC E-mail functionality

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