EIC ERP - mail alerts for when an activity is assigned to a processor team?

Does anyone use email alerts to notify a processor team to let them know a activity has been assigned to thier team?
How did you accomplish?
We are using SAP EIC - ERP version.
Appreciate your help.
Thanks

This is pretty common as we have done this at all our EIC clients.  We use a custom badi to identfiy the reassignments and trigger an email to the agent's personal email account.
Hope this helps.

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