El ipod no emite ningun sonido

Buenas tardes..
Hice todo lo q aconsejan. Instale la ultima version de Itune, resetie el ipod, cargue la musica, probe con otro auricular, subo y bajo el volumen, no esta en pausa y en suspension y no hace ningun ruidito y x supuesto no se escucha ninguna cancion. En la pantalla se ve todo normalmente como si se estuviera reproduciendo, mostrando el titulo y el progreso de la cancion pero sin sonido.
Q puedo hacer?
Muchas gracias
Lorena

Ir al botón de configuración, pulse "música". Asegúrese de "Límite de volumen" se apaga. usted puede hacer esto haciendo clic en él, y girando el mando hasta el final a la derecha
Si dice despegue y / o el problema sigue ahí, responder y que me haga saber.
Lo siento si esto no se tradujo también. he usado un traductor en línea (Google Translate)

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