Elder Scrolls Imperial Early Access COde

Hello, 
I pre-orderd the PC version of Elder Scrolls Online Imperial Edition. And I dont think I ever got an email with my early access code. Or if I did it is long gone. Is it possible to get this reissued? I have the reciept info available if needed.
Thank you.

Hello Iphill,
If you still haven't received your Elder Scrolls Online early access code, then you'll want to send a message to our Gaming-BBY inbox that includes the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We'll then be able to investigate why you might not have received your code and follow-up with you as soon as possible. Please note, however, that sending multiple messages will not result in faster response. Please also do not send messages to multiple moderators as all inquiries on this subject will be forwarded to the Gaming-BBY inbox inbox.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Elder Scrolls Online early access still not recieved.

    I'm still waiting on my early access key from my imperial edition I preordered. Talked to phone customer service and they said I would have it today. Getting very discouraged with best buy due to this.

    Hello berbano,
    I’m really sorry if you have yet to receive your Early Access code for pre-ordering the Elder Scrolls Online. I was able to locate your order by using the email address attached to this forum account and it looks like it was sent earlier this afternoon to that same email address. In order to ensure you get it, I will also send you a private message. We are unfortunately out of the 5-day Early Access codes so this will be a code for the 3-Day access.
    Thanks for posting, and keep an eye out for that message.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
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  • Elder Scrolls Early Access Code

    I still haven't gotten my Elder Scrolls online early access code. I called support last night and they said I should have one within 24 hrs. It's almost to the end of the 24 hrs now and still haven't received it. Just wanted to make sure I got one before the game was released tomorrow so I can use it to play over the weekend, as my physical copy won't be delivered until well into next week. I think you also need to register the Early Access code anyway on the Elder Scrolls account in order to get the pre-order bonuses.
    Thank you for any help you can provide. Getting a little antsy here to start playing

    Hello dank8,
    I can certainly understand wanting to play The Elder Scrolls Online as soon as possible and I’m really sorry if you haven’t received the Early Access code. I was able to locate your order which looks like it was placed yesterday, 4/2. Your code should have gone out earlier today, however I don’t see that it has. I will send you a private message so that I can continue to assist which you will be able to view by logging in to the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
    Thanks for connecting with us on the forum.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
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  • ESO Early access codes?

    Just wondering how long it takes after preordering before you are emailed the code?

    Hello CavemanTeK,
    Thank you for your interest in pre-ordering The Elder Scrolls Online from Best Buy.  I'll be happy to answer your question today.
    By pre-ordering, you are entitled to an early access code, and you should receive yours within 24-48 hours of the date you place your order. For more information on receiving Elder Scrolls Online Early Access for pre-ordering at Best Buy, click here.
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    Name
    Email Address
    Order number or Customer Service Pin Number
    Title of content you are missing
    Thanks again,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Elder Scrolls Imperial Edition Xbox One 12/31/2014

    Has anyone else gotten an email like this?  
    "Your pre-order has a new release date
    Hello Kenneth,
    There has been a change to the release date of the pre-ordered item listed below. The new release date is 12/31/2014.
    To find more information on this order please check your order status.
    If you have any questions, please call us at
    1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy.
    Thanks for shopping at Best Buy.
    Sincerely,
    Lisa Smith
    Vice President
    Best Buy Customer Care"
    I got this today about my preorder for Elder Scrolls Online Imperial Edition for Xbox One and I'm a little confused since I thought it was coming out in June.  I knew it wasn't April 4th like the order page says, but this also seems a little off.  Can anyone help?
    Solved!
    Go to Solution.

    Hello Awingbass2,
    Customers with current pre-orders for the console versions of The Elder Scrolls Online may have received this email recently because we had the release date listed incorrectly on BestBuy.com. We had previously listed the release date for all versions as 4/4/14, however the console versions will not be released on that day, only the PC versions will. I believe the console versions will release in June, but I don’t think an exact date has been announced. Because of that, the release date is being changed to “Release Date Not Yet Announced” which puts a placeholder date in. Once we have an official date, we will update it again which should send you another notification email.
    I hope this helps, but please feel free to let me know if you have any additional questions.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • "Get $10" pre-order deal and Elder Scrolls Imperial Edition

    It's unclear (and potentially answered somewhere I couldn't find) ... but does this promo work on the 'special edition' of the game?

    Hello tanis,
    Thank you for being a My Best Buy member, and thank you for your interest in the Get $10 offer.  I'm happy to report that any version of eligible titles can be pre-ordered and picked up within 7 days of the release to be get you the $10 certificate.  They just need to be for either Xbox One, Xbox 360, PS3, or PS4.
    Get all the details at our forum post linked below.
    My Best Buy "Get $10" Gaming Pre-Order Offer
    Cheers!
    Mike|Social Media Specialist | Best Buy® Corporate
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  • Re: Never got Elder Scrolls Online three day access code

    So really to actually get 3 day early access u had to pre-order at least 5 days in advance?

    Hello dcchapman78 and welcome to the forum!
    All customers that pre-ordered the PC versions of The Elder Scrolls Online were supposed to receive an Early Access code. This was not dependent on when the pre-order was placed, however since the 3-day Early Access has now begun, you would have needed to have your pre-order placed by 3/31 to have the full 3 days.
    I hope this helps to answer your question.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • ESO Imperial Edition early access

    I pre ordered the physical imperial edition on 02/03/13, the first day I was able to pre order the game at my local best buy, and did not receive my 5 day early access code I was promised. I went into best buy with my receipt on the first day of early access and was told they couldn't help me. I sent a private message to gaming support that same day, the first day of early access. It's been nearly 2 days now and my message still says it hasn't even been read. Although I obviously won't get the 5 day early access pass that I paid for, I would appreciate at least a 3 day pass, which would start in a few hours.

    Hello Selatcia,
    Thank you for choosing to pre-order The Elder Scrolls Online at Best Buy. These codes should have been sent within 24-48 hours after your pre-order was placed and I’m really sorry if this did not happen. Having come to us so soon after you initially pre-ordered, we should have been able to get this resolved quicker. Unfortunately we are now out of the 5-day Early Access codes and are unable to get more as these were only available while supplies lasted. I apologize for any disappointment that this causes.
    I have processed a 3-day code for you and had it sent to the email address attached to your forum account. I will also send you a private message that contains the code.
    Thanks for reaching out to us on the forum, and please let me know if you have any additional questions.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Still having elder scrolls pre order problems

    i got a 3 day access instead of the 5 day access i was supposed to get, okay fine. 3 day keys are atached to regular edition versions of the game not the imperial one (which is the one i paid for) now i cant access the imperial race, or my horse... so basically i cant get any of the perks i paid i for............................................................................................................................................ thank you best buy .....

    Hello es035,
    Thanks for contacting us regarding your pre-order for The Elder Scrolls Online. Imperial Edition pre-orders were supposed to come with a 5-day Early Access code, however we did end up running out of those. We had a limited supply and ended up providing some Imperial Edition customers with 3-day codes as a result. I apologize for any disappointment that this caused.
    These codes only grant access to the game ahead of time, the only difference being the number of days. There is no additional content tied to them, and all other Imperial bonuses should be included with the game itself.
    Thanks for posting, and please let me know if you have any additional questions or concerns.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Elder Scrolls Preorder Pickups

    Anyone wanna explain how you get told your preorder is ready Day before release(good idea cuts down on giving away people's preorders on launch day)  And then you show up at the store and the employee rudely tells you cant pick it up yet as its NOT launched?   Does this employee not realize Early access for some started Sunday if they have the imperial edition?   The game very clearly has indeed Launched so why hold someone's preorder if its there in the store?   I am extremely disappointed that the Employees in question were more concerned about making me wait in a Line on Launch day then fufilling my order.   I dont expect to get everything right away but if best buy is going to tell me my order is rdy then they should be willing to give it to me a few hrs earlier as most people PAY for the right to get to the front of the line Not Wait in them on Launch day.
    Solved!
    Go to Solution.

    What your complaining about is silly. Preorders are only ever allowed to be picked up or recieved on launch day. The reason they send you the pick up email the day before launch is probably because it is their way of reminding you to pick up your order on release and to let you know they have prepared your order. Elder Scrolls Online does not officially launch until tomorrow the 4th. That is why we recieved early access codes to allow us to play until launch. After early access its expected that you enter a key to your account to continue playing. As of right now early access is extended until Sunday April 6th to give time to those who preordered the physical edition to recieve their copies and enter their box codes. 

  • It's Elder Scrolls fault????

    Talked to customer service for the second time and they are blaming Elder Scrolls for not providing enough early access codes.  So even though I paided for the Premium Edition I might get the three day early access code ... and a $15.00 digital gift card for my troubles.  So glad I made a point of doing all the betas only to hear about others playing the game today.  

    es035 wrote:
    you guys are lucky i dint get a gift card, all they told me was we ran out of codes here have a 3 day one sorry, bye. Terrible service, it is not zenimax's fault, every code is assigned to a pre order, it is best buys fault for selling pre orders without having anymore keys. You ran out of keys.. stop selling the game if you cant provide the services you are trying to sell. 
    A retail stores purchases so many coderom the company. It is Zeminax fault for some of those codes not working in the first place, hence, other codes have to be used...
    I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
    I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

  • Early Access FFXIV: Heavensward PS4

    I preordered today, When do I recieve the code for early access for this friday?

    Hi there plj2828,
    Thank you for pre-ordering Final Fantasy XIV: Heavensward for PlayStation 4! While I enjoy many games, my capabilities don’t quite surpass Mario Bros. or Tetris so sadly I’ve only seen this game rather than played it. The game must be awesome for it to continue being so popular! At this time, you should receive your early access code by the end of the day on 6/18/15. If you should not receive this code or any have any other questions, please let us know!
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  • Never got my preoder bonus code for Elder Scrolls Online for my PS4.

    I preordered it in May, picked it up on release day in June, and never got the preorder bonus on my recepit. I am NOT talking about the Explorers Pack. I am talking about this: http://elderscrolls.wikia.com/wiki/Rufous_Mudcrab Now I've been trying to contact Zenimax Online for a month about this and other issues (other issues involving the game, not Best Buy), but I have not been able to get a hold of anyone at all. I was assuming they could just put the code in my account for me. So now I'm trying Best Buy. I have the receipt still with me as proof. I don't know if I didn't get it because my local Best Buy messed up My Best Buy account by giving the account a different name (the phone number I gave them was also under a different persons name). I originally had this preordered at GameStop but changed to Best Buy for the $10 reward certificate. GameStop has never onced messed up a preorder bonus. The one time I do it at Best Buy, it gets messed up. All I simply want is my preorder bonus code.

    Hello Knightmare25,
    I've been playing Elders Scrolls Online and the pre-order bonus we offered was the Explorers pack.  I was able to locate on the publishers website and it states that the bonus you're referring to was part of the Digital Collector's Edition.  I'm pretty sure we didn't even offer this version of the game.
    Let me know if you have any additional questions and I hope you're enjoying the game!
     

  • Elder Scrolls Explorer Pack Code redeem

    My copy of Elder Scrolls Online came with a code for the explorers pack. When I redeemed the code it accepted it but the Explorer Pack has not downloaded and is not visible in the purchase history or download list. Also now the code says that it has already been redeemed. I'm hoping Sony can do something to sort this out.

    Hi Just a question does actualy any one from support reading this? Have same issue on PS4. To begin i bought the box version and as every one else got the explorers pack code in te box. I did instal the game and as usual redeemed the code in PS store while the update was downlading. But to my surprise when eventually i did got to play the game my explores pack wasnt there. No i did a small reasearch and emaild ES support as well wher i was sent here an to contact Sony support. Just to make it clear code was redemmed by me to my PSN accout but there was no cclear downlad or any information except THANK YOU when i did it. I did check and the explorers pack is in my servicess list but not avialble in game.Question to playets who succesfully redemed the code for Explores pack did you got anything to downlad as ususaly you get smal just to unlock this in game even is the pack is already installed in game.My issue is still not resolved.

  • The Elder Scrolls Online Wallpaper Contest

    ***Winner Announce***
    Thanks for all of your submissions to The Elder Scrolls Online Wallpaper Contest.
    Four lucky designers have been chosen for their creativity, Your four winners are as follows:
    Grand Price: MSI X99S GAMING 9 AC Motherboard
    Lo Relyn
    Creative Awards: MSI X99S GAMING 7 Motherboard
    Sam Nicko
    Bonus Prize: The Elder Scrolls Online Imperial Edition
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    Joseph A. Fakhry
    And also, the following winners are for the bonus prize “The Elder Scrolls game codes”
    (Each of you will receive two game codes):
    Andrea Ristic
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    Errol Gonzaga
    Edmar L Reb
    Hachi Roku
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    [/b]
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    Keen photographers, illustrators and graphics ninjas amongst you now have the chance to join the "The Elder Scrolls Online" Wallpaper Contest and get chance to win the MSI X99s Gaming Series Motherboards!
    Join the Contest at: http://woobox.com/o8puby
    As an open content, anyone can take part in the “The Elder Strolls Online” wallpaper contest. You don’t have to be an award winning photographer or degree-laden illustrator to take part. All that’s needed is creativity and the know-how to be able to put it into pixels.
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    Votes: 40%
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    3.   The wallpaper must include the MSI Logo, and also the The Elder Scrolls Online logo.
    4.   The file type can be JPEG or PNG.
    5.   For the bonus prize, you have to using the MSI Dragon Shield Logo and MSI X99S GAMING 7 image.
    6.   By submitting your wallpaper entry to this contest you give MSI the right to use/upload/print
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    Also, you can download the logo/product image files at:
    MSI Logo (white)http://goo.gl/UpBkBN
    MSI Gaming Logo http://goo.gl/TyBcnq
    MSI X99S GAMING 7(1) http://goo.gl/o1l6ss
    MSI X99S GAMING 7(2) http://goo.gl/bYn4DF
    MSI X99S GAMING 7(3) http://goo.gl/3I3GjP
    The Elder Scrolls Online Logo http://goo.gl/FxAgUg

    2014/9/18 update
    Haven't join this contest? join it now! http://woobox.com/o8puby
    and also share your wallpaper to your friends!
    Created by: Jasper C.
    Created by: Joseph F.
    Created by:  Løs B.
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    Created by:  Sam N.
    Created by: Yusuf H.
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