Elderly parents left without line after home move

Hi,
Not sure if anyone can help or offer advice, but thought it worth a try.
My elderly parents moved home on 4th sept. I arranged a week earlier online their home move, phone number could be transferred and had confirmation email to say it would all happen on the 4th. They also recieve 2 phone calls before their move to again confirm it will happen on 4th. Guess what - nothing happened on 4th. My father rang on the 5th from his mobile and was on the phone for an hour being passed from pillar to post and being given a pile of **bleep** he couldnt even hear on the mobile about different dates and trying to fob him off with a reconnection date 3 weeks later. BT finally agreed to get it set up on the 6th - surprise no connection.
I undertake an online discussion today with an advisor who assures me it will happen today and it was because someone hadnt "switched off the old line" but it would be back in service today. Hey ho still nothing.
I am getting more and more cross about the utter incompetence of this BT service, and the fact that they think it is acceptable to frail elderly people to be without a landline when they have done everything BT asked online to set up a "smooth" housemove. At the moment they are determined to stick with BT as they believe in loyalty (but this clearly isnt rewarded or valued by BT), however if this is how BT treat customers of over 30 years, then I personally will be looking into moving their landline to a provider who is competent.

Hi Jinxsy73,
I am sorry to hear your parents have been left without service. I would like to look into this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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all this time my services have been working fine, phone and broadband, great you might think but I’m an honest person and would like to pay, I even want to upgrade to unlimited BB as I feel that BT provide the most reliable service and I have been with them for 14 years, but it seems impossible for BT to sort there mess out. So at the moment I have decided to just pay the phone bill using my card (as they have closed the direct debit) and enjoy my free broadband which according to BT comes out of thin air…
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Hi smarticus,
Welcome to the forum and thanks for the post. I will be happy to help you with this please Use the 'contact the mods' form in my forum profile under the 'about me' section to send me over your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hello Forum
First post.
Been trying to arrange a home move for 2/3 weeks now (New Build). Was told to get the address registered with Royal Mail. Have done this. Address still not appearing with BT. Get told on the phone someone will ring me back from offline team within 24 / 48 hrs but they never do.
Anybody have any experience than this? Any help to get this sorted much appreciated.
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Chris

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Elderly parents left without line after home move

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