Elderly relative has problems with facetime

Hello. I have an elderly uncle who uses facetime to stay in touch with me, (as we live in different countries).
Whenever he calls me now, all I can hear is a horrible crackling/static noise. He can hear me but I cannot hear him.
Please help.
Thank you.

I have the same problem on my iMac, working on my iPad, iPhone and MacBook Pro. Very stange!

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Thanks, Dah•veed.
I did see mention of using Google Public DNS while I was searching the forums prior to posting, but to be honest didn't think it was a DNS-related problem.
However, to rule it out I've set the prefered DNS servers on my router to Google's, but FaceTime still disconnects after 4-5 seconds when calling between me and my brother-in-law. It doesn't matter who initiates the call.
As a test, before I made the changes to my router, I logged into FaceTime as him on my MBP and tried calling myself on my iMac, and that was successful.
The same test between the two iMacs when they were here was unsuccessful, so now I'm definitely thinking it's something on the '08 iMac.
Now I just need to figure out what...

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HELP!!
"There was a problem with FaceTime. You need to quit and open FaceTime again." pops up everytime i try and open facetime!
I have tried doing everything that people have posted to try and fix this problem...NOTHING has helped!
what do i do!?!?

I got it to work, by observing and doing the following...
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WTH.

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If you give some idea, it will be greatly appreciated.
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DEV QA-PRD
SED-SEQSEP
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FYI:
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Error:
Transport control program tp ended with error code 0247
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Diagnosis
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Host key verification failed.
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SOLUCIONADO!!!!!!!!! Bueno yo tenia el mismo problema que todos, con lion no funcionaba el facetime, pues bueno problema resuelto!!!!! .
Cerramos el facetime y luego hacemos esto:
1- Preferencia de sistema
2-Red
3-avanzado( abajo a la derecha)
4-DNS
5-Le damos al + y ponemos lo siguiente 8.8.8.8
6-Sin eliminar lo anterior Volvemos a darle al + y ponemos 8.8.4.4
7-Aceptamos
8-Le damos a aplicar los cambios y LISTOOOOO!!!!!!
9-Volvemos a entrar nuevamente a Preferencia de sistema y hacemos lo mismo pero esta vez en vez de + le daremos a - para borrar las dos claves de 8.8.8.8 y 8.8.4.4 , aceptar , aplicar cambios y ahora si que siiiii!!!!
ABRAN SU FACETIME Y DISFRUTEN!!!!!!!!!!
SALUDOS DESDE CANCUN!!!!!!!!
P.D: Hagan todos los pasos tal cual , por fin se solucionooooo xd. besos a mi malaga natal , spain. jajaj estoy feliz otra vez puedo hablar con mi gente!!!!

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Elderly relative has problems with facetime

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