Elearning 2.5

I donwloaded elearning 2.5 as an upgrade to  Adobe Web Premium CS5.5 dowloaded was fine, install was fine until fatal error with messages about incompatibility. I am unclear as to whether elearning 2.5 is upgradeable from Adobe Web Premium CS5.5 or if there is a larger issue? HELP

Manish-Sharma
I followed your instructions and uninstalled Flash Player (as per directions in link) final step check status of Flash Player Blank Box (which used to say 11 point something is now blank - UNISTALLED)
1. Check if Flash Player is installed on your computer
Can you see the movie below?
Yes, I can.
No, I can't. I see an error message.
Flash Player is installed on your computer and it's working properly.
However, to ensure that you have the latest Flash Player version installed on your computer, go to step 2.
You see a blank box.
It indicates that Flash Player is not installed on your computer. To install the latest Flash Player version, go to step 4.
Restarted my machine and installed Elearning. The result was the same with the Exit 7 Fatal Error. Now What?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 2 error(s), 0 warning(s)
ERROR: DW020: Found payload conflicts and errors:
ERROR: DW020:  - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.
FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.
Dianne

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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
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    Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7"
    I am on a windows 7 machine, totally current in all updates.
    I have updated the adobe products as well. They all open fine (in the elearning suite: Captivate, Flash, Bridge, etc. Also I have Illustrator and Acrobat 9.0 which also open fine.). 
    Additionally I updated my Geoforce GTX 550 ti video card driver and the canon printer drivers. 
    I uninstalled a third party plug in (the only one I know of that I have installed) called "perfect resize" then reinstalled it, then updated it.
    I uninstalled the elearning suite and reinstalled it, followed by updating the software again
    I have uninstalled a 3D mouse I have and unplugged it (3dconnexion) but it was working fine for a long time and not used in photoshop.
    I tried a few things listed on the Adobe forum to no avail (one person suggested disabling the scriptingsupport.8li, another suggested right clicking on the exe to open as administrator, another suggested trying to boot up in safe mode)
    I have macfee on this machine and have scanned it for viruses, nothing was found
    None of this has worked. 
    Anyone else have a solution out there? Many thanks in advance. 
    PS I tried to "chat" with an adobe rep who eventually said that I couldn't get help from them since there are newer photoshops out now, the response was "I am sorry for your loss." 

    Also I seem to be having troubles with the updating software stalling out. 
    Any help on CS5 crashing and the solution would be greatly appeciated! 

  • What's new in eLearning Suite 6.1

    We bought eLS in late August 2012. At that time, Acrobat XI was not available. The Adobe eLearning Suite includes Acrobat. One would expect the latest version of the component applications to be included in the suite. Adobe seems to have released eLS 6 knowing Acrobat XI was not quite ready. That's fine. It does seem a little mercenary (in a wholly non-military way). I understand it is a business decision but it still seems a bit devious even if it was truly not intential. I can almost imagine two product managers discussing the matter and trying to make a reasonable decision. In our case, I would have preferred to have the product managers honor the recent purchases of eLS 6 which is packaged with Acrobat Pro and included the latest version of Acrobat.
    I'll be interested to see if there is any discussion about this matter in our forums.
    Michael
    P.S. This happened with eLS v2.5 last year when Acrobat X Pro came out shortly thereafter. Apparently they missed a significant revenue stream then as we got the update to Acrobat. I guess they didn't want to make the same decision in this pair of releases. Such is the plight of a product manger (or two) who have their lives evaluated on a 90-day cycle more than on a customer relationship foundation. After all, 10's of thousands of us are waiting in line to get the latest and apparently willing to pay the fees associated. I suppose software is an operating expense and not an acquistion (in the capital goods sense). It doesn't get depreciated since it's usefulness is not finite or specifically measurable. Sometimes the business world is ingenious, sometimes it is base and disengenuous.

    there were probably some bugs fixed in some of the suite 6.1 programs.  it's a free update.

  • Adobe eLearning Suite 2 Workflows link in Windows START Menu fails

    I just recently purchased the Adobe eLearning Suite 2 and I get an error message when I click on the following link:
    Start - All Programs - Adobe eLearning Suite 2 - Adobe eLearning Suite 2 Workflows
    Error message is within an Adobe Air dialog box - This installation of this application is damaged.  Try re-installing or contacting the publisher for assistance.
    The link points to: "C:\Program Files (x86)\Common Files\Adobe\Adobe eLearning Suite 2 Workflows\en_US\Main.exe"
    My first question is: What happens when you click on this link?  Is there any utility behind it that will help me in my workflows?  Am I wasting my time to try and find out what this link does?
    I reached out to technical support and after several calls and being tossed around to several departments, they ultimately said my version of Windows was not supported by eLearning Suite 2.  One guy (Application Specific queue) said he tried it on his machine and got the same error but he couldn't help me because it was an installation issue and that I would have to open a sevice contract ($40.00) to get help with this problem and dumped me back to the installation folks who told me my machine was not supported.  What the??
    I found the support page for the suite and it just says "Windows 7."   I opened up a CHAT dialog box on the same page and that person "Scott" told me that all versions of Windows 7 are supported for the suite.
    I'm running Windows 7 Pro 64bit on my PC.  The eLearing Suite 2 website says the system requirements support "Windows 7."  My assumption is that the suite is supported on my machine.
    My next question now is: Is my Windows 7 version supported (Yes or No)?  If so, then why doesn't the above mention link work?
    If anyone has any insight, I'd appreciate your help.

    I have tried the above solution to no avail. It seems the root cause of the problem is incompatibility with the new version of AIR
    Here's a link to another thread with the same problem
    http://forums.adobe.com/thread/677258
    Surely a multimillion dollar company like Adobe which is trying to be very customer orientated can afford to get the original creator of Workflows to provide an updated version of the program which will work with the latest version of AIR

  • Acrobat II crashes when started with eLearning Suite 6.1 64bit in Windows 7

    I am having trouble running Acrobat 11 as part of eLearning Suite 6.1.  The application crashes after starting in about 5 seconds.  Using 64 bit windows 7 OS.

    Look up the exact crash cause:
    Working with your Operating System’s Tools
    Mylenium

  • How do I add attachments to a Captivate 7 eLearn?

    Articulate has an Attachments button in the player window.  In Captivate 7 -   I want the user to click a button and the attachments window appears for them to download a document/PDF.
    I can not find anything in Captivate to add that into the eLearn.  I know that I can create a click box to hyperlink to another site but I actually want the document embedded into the eLearn similar to how Articulate has the ATTACHMENTS button and you can decide which file to download.
    Any guidance will help alot!  I don't want to switch this eLearn to Articulate.
    Cathy

    While it's not a built-in feature, you could probably get the same result with a little bit of creativity.
    I haven't tried it, but you could probably make a text caption or smart shape with the text links formatted as you want, putting it on the first slide set to show for all slides, not visible upon viewing the project. Then you could make a smart shape button, also set to show for all slides, that show/hides the text caption/smart shape with an advanced action.
    (Obviously you'd still have to do as Rick says, and make sure the linked document(s) are in the right place when you publish your project. )

  • Job titles: training/elearning design vs graphic design/communications design

    Hello everyone,
    I realize this is not a typical 'Captivate' quiestion, and I've posed it to some networking groups on LinkedIn, etc., but I wanted to ask it to this niche community as well:
    I started out 3 years ago as a Training Documentation Specialist with my current company, but my title and my description need to be updated as the position/role has expanded to include more graphic design and communication (intranet/internet) tasks in the past few years.
    I'm just wondering if there are any other members that design training collateral for companies, either in print or via elearning, among other various graphic design and communications work?
    So, by design, I mean this person may have influence on the the material but has a background in graphic design as opposed to instructional design.
    If there are any members out there with similar roles, I'd like to gain your insight and review job titles and/or descriptions, if possible.
    Thanks!
    Kate Lawless

    I think that you'll be just fine with the Retina display model - the 13" models, while upgradeable as far as RAM and SSD, don't have processor and graphics cards that are up to speed for photo and video editing. And more and more software (including Adobe Photoshop) is now 'Retina-ready'.
    Yes, you're taking a chance on the screen IR - it has been a problem for some people but not for all. LG panels seem to have the more prevalent IR while some Samsung panels are said to have a 'tinting' problem. WIth any luck, you'll get a screen with no IR and no tints.
    If you do get a 'bad' screen, you can always, as many people in the discussion you mention have done, just keep returning it until you get a 'perfect' screen.
    Had I not purchased my non-Retina late 2011 model in March of this year, I might have been tempted to go down the Retina road. While I agree with you about having trepidation over purchasing a first-generation product, most of the 'issues' with the Retina display models have been 'fixed' with software updates.
    I think that you made the right decision for your needs.
    Good luck,
    Clinton

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