Elearning suite and Acrobat Pro, the saga with Adobe continues

I just purchased 6.1 AFTER talking to sales about this specific issue of what version of Acrobat I would get with the 6.1 suite, and being assured that it would be Pro XI, and after spending about 6 hours over 2 days on both chat and the phone being bounces from person to person, I finally discovered that only Acrobat X was being packaged with the elearning suite 6.1.
I'm fit to be tied!  every time I have some question about an Adobe product, it takes days for resolve, and generally I have to figure it out myself, then I get the Adobe line, sorry we can't help.  If there was a competing suite, I'd drop Adobe in a flash.
Does anyone else have this type of problem?  Or am I an outlier?

If you did not receive Pro XI I suggest you contact Adobe support. They are advertising that Pro XI is included (http://www.adobe.com/products/elearningsuite.edu.html).

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