Electronic lead letters not showing signature when emailed.

Hi,
I've already posted this question in Sales and Marketing forum.....just trying my luck here.
We're having a problem in Sales and Marketing. When the users create a generic letter using Master Documents, they are allowed to insert a signature (.jpg/.gif) at the end of the letter. The problem is, this letter is for some reason, saved as .zip (with html and jpeg files) and when the doc/letter is extracted and the html file is opened, it does not show the signature. I have seen some letters that were created more than a year ago, stored as html documents and they do show the signature. Seems like something definitely has changed, but I'm unable to pinpoint the cause of this problem. I would appreciate any help in solving this issue.
Thanks in advance,
Alka.

Alka,
I guess this is not the correct forum and the correct one would be the product specific forum.
As per my view on this issue, I think it is purely because of the user handling. First thing to check is why it is getting saved as zip? Is system saving it as zip by default or the user is doing that? Then in the zip file, is the image file present? If yes, open the html file and check how was the image referenced in the page? It should have a relative reference for proper display, absolute reference won't work.
--Shiv                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

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    Hi,
    We're having a problem in Sales and Marketing. When the users create a generic letter using Master Documents, they are allowed to insert a signature (.jpg) at the end of the letter. The problem is, this letter is for some reason, saved as .zip (with html and jpeg files) and when the doc/letter is extracted and the html file is opened, it does not show the signature. I have seen some letters that were created more than a year ago, stored as html documents and they do show the signature. Seems like something definitely has changed, but I'm unable to pinpoint the cause of this problem. I would appreciate any help in solving this issue.
    Thanks in advance,
    Alka.

    Hi,
    We're having a problem in Sales and Marketing. When the users create a generic letter using Master Documents, they are allowed to insert a signature (.jpg) at the end of the letter. The problem is, this letter is for some reason, saved as .zip (with html and jpeg files) and when the doc/letter is extracted and the html file is opened, it does not show the signature. I have seen some letters that were created more than a year ago, stored as html documents and they do show the signature. Seems like something definitely has changed, but I'm unable to pinpoint the cause of this problem. I would appreciate any help in solving this issue.
    Thanks in advance,
    Alka.

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