Element 11face-recognition feature has stopped working, can I unstall and re-install?

Elements 11 face-recognization feature has stopped working. Can I uninstall and reinstall this program on the same computer without being concerned about deactivation and serial number issues?

If people recognition dialog shows you no suggestions, it would help if you rename breezesession.dat file to say breezesession.dat.old and check if FR runs fine now.
To find this file go to Help > System Info in Elements Organizer and see your catalog location. Within the catalog folder, there is a BreezeData folder which contains breezesession.dat.
Thanks
Andaleeb

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hi Andaleeb sorry to hijack Stephanie's thread!
I don't get any crash reports, it starts to open then just stops, nothing happens. ive tried getting in through the organiser but that doesn't work either.
I think my laptop is Windows 8 (its a fairly new laptop, does that sound about right?)
it was working Saturday I'm quite new to using it so no real workflow, just playing around with effects. ive only had it about a month
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altaron wrote:
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Fred,
Consider this a little back seat driving.
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Device info
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Model info and OS version: Blackberry 9300, 6.0 Bundle (v6.0.0.668, Platform 6.6.0.236)
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File free after a battery remove/replace: 79719884
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Element 11face-recognition feature has stopped working, can I unstall and re-install?

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