Element 3D not showing up

i am trying to use a model from element 3D and according to everywhere i have checked when i click OK in the scence setup it should bring the model into the AE preview window, but when i click OK it takes me back into AE and just displays a black screen instead of the model. when i go back into scene setup the model i had open is no longer open, this even happens with the basic shapes that come with element.
i have checked the element help page and it says nothing about this, i checked my Graphics card agaisnt the supported ones and it was in the "very good" section. i have downloaded the free earth Project file from video copiolot but when i open it it displays everything except the element 3d earth.
im using AE CS6
i have no idea why this is happening so any help you can offer would be great.
Thanks

Actually this happens when:
a) the 3D assets are not stored in the same relative path as the project referencing them or
b) they are stored in a diffewrent location while the project contains a different absolute file path
c) they are not stored in the global library folder inside your "My Documents" folder
Put them in the right locations and name your foilders suitably and none of that shoudl be an issue.
Mylenium

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