Elements 1.0.1 won't install - invalid serial number

Adobe no longer offers support on this product. We can't afford to upgrade. My computer crashed now I can't get through the install menu a previously working serial number will not work on this new machine. I keep getting a message that the serial number is invalid. The operating system has not changed. I am still using Windows XP on a Dell machine. Please Help.

The online chat function was finally open and I had a great tech direct me to the appropriate place in the website to request a repaired serial number - after logging into my account and the support portal there's a nifty little tab called serial number where I could upload the scan I had made of my case and serial number. They were able to email me the correct serial number to input and voila, just like that she installed beautifully. While this has been frustrating, and I would highly recommend every organization take the time to document date/place of purchase and all serial numbers (online accounts/passwords too) Adobe clearly has their act together. NOW if they can just get some competent US Citizens who speak English clearly to support the product and who know how to do their jobs I will continue to use and recommend Adobe products. I hope my experience helps somebody else!  Thanks so much to those who tried to help us by responding to this post.

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