Elements 10.0 Backup Freezes

I just purchased and installed Elements 10.0 and successfully imported/converted my catalog from Elements 8.0. I'm running on a high-end HP computer under Windows 7. With Elements 8.0, I had the problem that I couldn't do a full backup -- the system would just hang saying it was "preparing for the backup". When I launch Microsoft Task Manager to check activity, it says Elements is not responding and my CPU level is near 0% (although sometimes it freezes at about 12% CPU on Elements, even though it says it's not responding). I tried letting it sit for a couple hours, and nothing. I assumed (incorrectly) that this issue would be fixed with 10.0, but I still have the same problem. My catalog is rather large (about 25GB with 30,000 pics and small videos). Organizer works fine for me except for the backups (haven't gotten to the Restore feature yet, so not sure about that functionality). Can someone help?

Some people have found that problems with some of the media files caused the backup to fail.
Check the thumbnails in Organizer for any media files without thumbnails and either use "Update Thumbnail" or moving those files out of Organizer's catalog.
You can also try moving the videos out of the catalog.
Ken

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Photoshop Elements Organizer 10 backup freezes at 49%.

I have a large collection (~80,000) photos. I have been trying (unsuccessfully) for a week to back up my collection. Every time it freezes at 49%. I did all the steps here: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-backup-conversion-elemen ts.html Still freezing. Then I did a complete disk scan/repair and tried all the steps again. Still freezing. I am running Windows 7 on a powerful machine.
I want to move my collection to a new hard drive, so I really do need to use the bulit in backup. What else can I try?

thor_x9 wrote:
I was able to do the backup of just the photos, what can I try with the videos?
That's very good news.
Here are a few ideas :
- from your original catalog, create a copy leaving only the video media types just like what you have done with photo files.
- generally offending video file types are not with 'common' video formats, rather with cell phone formats.
- There may be 'corrupted' files, but non recognized formats are probably more common
-To have a look at the different formats (file extensions), look at the total number of video files and take a note of it. Use the search by file name, 'files containing' and select a file extension visible in the browsing space (avi, mov...). Take a note of the number of files in each category.
For each category, select all and hide the files. Continue with the next category and so on until nothing is visible.
You'll have all your files extensions with the number of files in each category.
Now, un-hide all files and make a second copy of your video catalog.
Try a backup of the video files after having deleted one of the categories. I would start with the less common video formats.
Try this until the backup works ok : you'll know the offending format.
A variant of this method would be to select the videos by camera type rather than by format type.
Something you could do with the video catalog until you have found the offending format or corrupted file(s) : you could try move (from the organizer menu) all the video files somewhere on a new empty master folder as a standard (non PSE backup). You might get significant messages in the process. Be aware that this 'move' may be impossible to 'undo' in case of a problem. A safer variant would be to 'export' instead of 'move'.

Why does my Premiere Elements 10 for mac freeze?

Why does my Premiere Elements 10 for mac freeze (makes spinning circle loading) and doesn't stop when I am asked to select my country/region? I already had trouble downloading it originally because there was an error downloading, and then the following image happens (note: the screenshot couldn't capture the spinning circle freeze, but just look at the "application not responding" message below):
Why does this happen? I downloaded and opened photoshop elements 10 (that came with the bundle) fine, but I can't open this.
For reference, I am using a mac book pro from 2012 that is 64bit on OS X 10.8.5.
Edit: Also, for the aforementioned error that I was getting earlier when installing, I would try to install and then half way through it said that the download failed. I had to follow the second method to fix in this link:
http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html

1000
I do not think we are in sync yet, but I will need to sign off soon. It is about 1 am where I am.
1. Not sure what you mean by 2 warranty licenses that the CD comes ith in the package.
If you purchased the Premiere Elements 10 Mac in boxed packaging, then you should have an installation disc and a purchased serial number. You cannot lose that. You can install and reinstall the program when you need to do so. There is no limit on uninstalling or reinstalling. The only limit is Adobe allows you to have your purchased serial number on no more than 2 of your computers. We can talk about it some more if necessary but there is a distinction between Deactivate and Uninstall. There has not been a limit on Deactivations in years.
Another approach if you think your installation files or disc is corrupt is to download tryout files from the following web site and then install from them and insert you purchased serial number at installation.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
You have to read the Note: Very Important Instructions very carefully otherwise you end up with Access Denied.
If you think that we are now in sync, then I would suggest
a. Delete the preference file (settings file)
or
b. Deactivate, uninstall, ccleaner run through, reinstall as per your instructions that worked for you.
I will be watching for further details in the morning. Hopefully some of the Premiere Elements Mac users will join the thread to give the Mac perspective to the situation.
Thanks.
ATR

I am trying to reinstall an old version of photoshop elements from a backup drive.

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Does the new Photoshop Elements 13 have the freeze mask tool when using liquify

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Yes.
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Elements 10 project slideshow freezes during output

Elements 10 project slideshow freezes during output. When writing to CD it freezes about 70%. When output to hard drive is selected, it freezes around 39%. This is a show I have been working on for a few days. It has been working but can no longer use the output feature.
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How do I prevent photshop elements 11 from freezing when backing up. It won't go past "Please wait while Elelments organizer prepares for backup.

Hi,
I should have replied back to this post after I found a solution that worked for me. After looking at many different options, including deleting all of my largest files, reinstalling photoshop, etc., I found that a few other people had success making a new catalog and then copying all the files into that. I did this and was then able to backup the new catalog with no issues. Weird. Adobe should really fix whatever causes this. It is very irritating. I would also make sure to write all the keyword tag info to the photos before you make a new catalog and make sure you are set with everything before you even think about deleting the first catalog.

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Photoshop Elements 7.0 Organizer freezes upon opening

I am so very frustrated. I have been using this program for onver a year. I recently started experiencing this problem. When I import photos fro a folder, the organizer shows "generating thumbnails" then freezes. I cannot use the organizer at all. I have to use my task manager to shut down the program. I thought I;d solved the problem as I uninstalled the programand then reinstalled it. It worked ok for a week or so, but then I had to import mor photos to work with and once again I am back to zero. I am using Windows XP and have 1.0 GB of ram...and 1.81ghz...my laptop has less GHz and works fine with PSE so I dont get it? This is the same syatem I've been using all; along and now I have an issue. Can anyone PLEASE help??

Try deleting the thumbnail cache, which may be corrupt, as described in step 5 of this FAQ:
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How can I get Elements 10 incremental backup to work?

I've done the full backup to an external drive. When attempting to do the incremental backup I follow the prompt to select the destication and do the browse to locate the previous backup folder.
I double click on it expecting it to be loaded into the incremental backup prompt but instead it goes into a busy state and then give me a "Elements 10 Organizer Fails to Respond" message.
Does thsi every time.
???? Help please.

Don’t use the same folder, make a new one. Once you have a full back up you can make incremental back ups but you need to follow a set routine. It’s not very intuitive.
Start by creating a new folder or label a new CD/DVD Disk - it’s best to use dates e.g. “PSE10 incr backup 2012-0722”
Press Ctrl+B and check Incremental, then click Next
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Click the Browse button above and navigate to your new folder “PSE10 inc backup 2012-0722”
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Restoring iPhone from backup freezes my computer

I need to restore my iPhone from a previous backup (I think it's corrupt). When I plug it into my PC, it works normally. Everything syncs correctly to iTunes and works as expected. When I go to restore from a previous backup, it looks like it'll work fine, but midway my PC will freeze every time, forcing me to shut it down completely. The iPhone does restore part of the way, but acts as new when it comes to alarms, notes, passwords, home screen, contact ring tones, etc.
This has happened to EVERY iPhone I've ever used (3). I've reinstalled iTunes several times, updated drivers, updated USB drivers, ran iTunes in "safe mode" ... I've tried everything I can think of and research. Why will it freeze my computer every time with every iPhone???
The version of iPhone I'm currently using is 4S (but I've also tried with 3G and 4), firmware is up to date, iTunes is 10.6.3.25.
My computer is a PC that uses Windows 7.
If you have any other advice, I'd really appreciate it.
Thanks

Obviously, the problem is with your PC. Try creating a new user account and see if you have the same problem. If you don't, then the problem is in your user profile. If you do, you're going to have to dig deeper. Try a Windows forum or one dedicated to your specific make/model PC.

TM Network Backups Freezing up Host computer....

In my workgroup we have set up a 10.6 Mac Mini as a network backup for several other macs. There's three of us backing up our 10.6 Macs to a RAID1 array connected to the Mini via Firewire.
Everything works great as long as the Mini is available, but we're running into a problem any time someone logs out or shuts down their machine while Time Machine is backing up. The host machine (the Mini) freezes up when this happens and has to be rebooted each time.
Since not all of our users are tech savvy, we're not sure that simply training them to stop a backup job first before logging out is going to work.
Has anyone else dealt with this? Is there any way to make the host Mini more robust in dealing with a dropped backup job?

normally, TM should stop a backup cleanly when the computer shuts down and users don't need to do this manually. logging out should not interrupt a TM backup at all. but try using this link
http://systemsboy.com/2008/04/time-machine-after-logout.html
I know it works with external drives but I'm not sure if it will help with a network backup like yours.

Upon "Enter Time Machine", viewing of TM/TC backups freezes

When viewing TM/TC backups, after clicking on "Enter Time Machine", I have to "option/cmd/esc" out of TM/TC to get out of it -- once i've entered into it -- under the following conditions:
Configuration:
The freezing is seen in the following configuration: v10.5.4 with TC 7.3.2, APU 5.3.2 (532.8).
Notes: This is a brand new macbook and TC. I upgraded the OS on the macbook from 10.5.2 (that is what i got from the dealer a few days ago) to 10.5.4 and then applied the latest security patch for 10.5.4.
I sucessfully did my first full back up (22GB) to TC -- while running 10.5.2/TC 7.3.2/APU 5.3.2 (532.8) -- after I disabled energy saver and turned off airport and went via ethernet cable.
Note: My "VirusBarrier X5" anti virus software (on the mac os side) is turned off (it was part of the install with parallels/bitdefender).
I tested three times in each of the following scenarios:
Notes: (1) In all tests, the TC-to-macbook connection is via AirPort with the devices 12" away from each other. (2) Parrales is not running. (3) VirusBarrier X5 is not running.
~~~~
Test results:
1. If Time Machine preferences is set to OFF, then upon entering TC, then TC will freeze/hang immediately after clicking on "back up the hour before" (or any other back up or on the "back arrow"). The "cancel" option on the GUI will then not work. WORKAROUND TO GET OUT OF HUNG STATE: option/cmd/esc out of TC. -- FAIL.
1.1 After performing "option/cmd/esc", the Finder process in Activity Monitor, is seen to transition from "Not Responding" to 0% CPU. (intermittent) -- FAIL.
1.2 Control test: If Time Machine preferences is set to OFF, then upon entering TC, then TC will NOT freeze/hang if I immediately click on "cancel" in the GUI. -- PASS.
1.2.1 After clicking on "cancel", the Finder process in Activity Monitor, is seen to transition from 15% CPU to 0% CPU. -- PASS.
2. If Time Machine prefernces is set to ON, then upon entering TC, then TC will freeze/hang immediately after clicking on "back up the hour before" (or any other back up on the "back arrow"). The "cancel" option on the GUI will then not work. WORKAROUND TO GET OUT OF HUNG STATE: option/cmd/esc out of TC. -- FAIL.
2.1 After performing "option/cmd/esc", the Finder process in Activity Monitor, is seen to transition from "Not Responding" to 0% CPU. (intermittent) -- FAIL.
2.2 Control test: If Time Machine prefernces is set to ON, then upon entering TC, then TC will NOT freeze/hang if I immediately click on "cancel" in the GUI. -- PASS.
2.2.1 After clicking on "cancel", the Finder process in Activity Monitor, is seen to transition from 15% CPU to 0% CPU. -- PASS.
~~~~
Additional notes:
1. It is observed that when entering TC, the "back up of my macbook" Device is then mounted to the desktop. When clicking "cancel", while doing the control test mentioned above (or even in the failed tests), this Device does not then unmount itself. Is this expected behaviour?
1.1 The failed and passing test scenarios described above are the same regardless of whether or not the "back up of my macbook" Device is already mounted to the desktop.
2. In Finder, under SHARED, the "my Time Capsule" share appears to always be in the "Connection Failed" state -- whether or not "back up of my macbook" Device is mounted to the desktop.

For my issue, I solved it by going into the Preferences of my "VirusBarrier X5" program and adding the "TC" device to "trusted zone" under the "scanner" tab.
(Even though I made sure that the "VirusBarrier X5" program was closed/quitted -- as viewed from the doc, I still needed to add the "TC" device to "trusted zone" under the "scanner" tab).
Now, upon "Enter Time Machine", the viewing of TM/TC backups NO longer freezes. I also selected a file and then pressed the restore button and that worked as well.
Source:
Apple.com > Support > Discussions > Mac OS X v10.5 Leopard > Time Machine
http://discussions.apple.com/forum.jspa?forumID=1227
http://discussions.apple.com/thread.jspa?messageID=7538067&#7538067
* http://discussions.apple.com/thread.jspa?messageID=7259067&#7259067
* http://discussions.apple.com/thread.jspa?messageID=7317674&#7317674
* http://discussions.apple.com/thread.jspa?threadID=1222415&tstart=105

Elements 10.0 Backup Freezes

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