Elements 10 closes when making panorama and Adobe Tech Support???
I recently installed PSE10. I upgraded because my old computer crashed, so I went to Win7 with 64 bit and did an upgrade of several programs. I noted that when I try to do a panorama in 10 I get an error message "Adobe Photoshop Elements 10 has Stopped Working." That happens whether I have pictures in 10 waiitng to become a panorama or I am just creating a new one with nothing loaded in 10. I can open other Photomerge types like "Groupshot" but not panorama. Any ideas would be appreciated. TIA
This is my first "serious" problem with Adobe. I looked around on the site for a way to submit a question to tech support....Is there a way to submit a question to Adobe Tech Support for free? or is it all purchased time (i.e., they do not offer free tech support.) Again, appreciate the input.
Thanks
There's a phone number listed for tech support.
You can get tech support from an online chat session.
As usual, you take your chances with how "technical" the support will be....
Added:
Searching the forums for "panorama" revealed a problem with Lightroom and Bridge that was solved by resetting the preferences:
Hold down the Ctrl+Alt+Shift keys when launching PSE, and answer "Yes" to re-building the Preferences.
Might be worth a try.
Ken
Message was edited by: photodrawken to add suggestion
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Has anyone else recently dealt inept Adobe Tech Support?
This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
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I find that pretty everytime I call Adobe tech support I dred what will ensure. I find the support team highly unprofessional; rude at times; seem to be having a great time (background noise) unknowledagble, and constantly putting me on hold as they indicate: "I have to check my resources." Which basically means that they have to read the manual. My last call was yesterday. After over an hour of this back anf forth -- out my furstration I asked to speak -- no I demanded to speak to a supervisor. After another futal attemp to provide a soliution to my problem (not being able to import from DVD, or images that have been downloaded to my HD) I was told that he had to go to a meeting. And that he would get back to me. That never happened.
This business model really sucks. One spends thousands of dollars for the programs, but when it comes to resolving our issues, we get a second rate solution. Many times I get sent links to follow. If I felt that I could have my answers answered by reading a link, I would. But many times I can't -- so I call. This is a horrible system that doesn't really serve the needs of Adobe's customer base. Totally frustrated, and fed up.i can only agree.
it´s pretty useless to call a tech support these days with a special question... especially adobes "support".
they have a database, like a FAQ, with answers to common questions.
you don´t have an expert sitting there that knows how to use the software.
such a guy would make more money using the software then answering calls.
i once called a hardware manufacturer (does not exist anymore) who made flatbed scanner.
the whole LOCAL support team was from china.
barely speaking english, not to mention my native language.
and they were completely clueless. unbelievable.
of course i had to PAY for this call.
all in all over 22 euro and no help at all. -
Inept Adobe Tech Support wasted an entire day of my life
This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
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I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
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Adobe Tech Support NOT Helpful...WORTHLESS?!
I'm flabbergasted, truly.
I've had one issue with InDesign and hyperlinking. First, I posted the issue here to the forum. No one responded.
So, I opened a case with Adobe tech support. I uploaded sample files. I responded in a timely manner. I ran through every exercise they gave me. Nothing seems to fix the issue.
After so many tries, Tech Support passes me on to someone else (I'm assuming they are escalating the issue?).
The new person starts from stratch, rather than building on the previous work.
Today, they even went so far as to ask me to upload samples/examples of the error and to ask me what the username and password was for the FTP. Uh, its the FTP info that is listed on the tech support website on my case page. Shouldn't THEY know this?? And I can clearly see my attachment of samples/examples right on my case webpage.
Am I missing something here?? Is Tech Support worthless??
Case #181420799.
This is the second time I've tried to work this issue through tech support. The first time, after samples/examples, etc., they referred me to Acrobat Developer forums...seriously.
Insight?? Help??Here's what I posted to tech support: Here's my hyperlinking issue.
I have an InDesign document with 100+ hyperlinks. When a new hyperlink is created and the document exported to PDF, the new hyperli
nk repeats throughout the new PDF.
Each hyperlink is uniquely created and named.
This is how I create:
New Hyperlink Destination>
Type: URL
Name: Unique Name
URL: http//www.uniquename.com
Then I type and select the text that I want to hyperlink.
New Hyperlink>
Name>Unique Name
Type>URL
Name: select the corresponding hyperlink
click OK.
So, let's say I have 100 hyperlinks, and I need to add a new one, but the new one needs to go in the 51st spot. So, I complete all
the above steps. When I export from InDesign to Acrobat, the 51st link now repeats from 51 through 100.
The only way for me to correct the error is to delete the hyperlinks (not the destinations) 51 through 100 from the palette and re-create them.
I've attached both the PDF and the ID file for your consideration.
Operating System: Windows XP Professional
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: No
Same results with different computer?: No
Recent System Hardware or Software change?: No -
What is Adobe tech supports phone number ?
What is Adobe tech supports phone number ?
Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. -
How can I contact adobe tech support?
how can I contact adobe tech support directly?
It beats the **** outta me. I have been trying to find that out for days.
The customer support page keeps leading you back to the forum saying there are agents here that you can talk to about your problems.
I have posted a question and have yet to receive an answer. -
I have been told, since Dec 3, after spending 2 hours with a tech in India to resolve my problem. He said he would "escalate" the problem and I would get a call back in 2-4 days. Since then, I have NOT gotten a call back. I have made three more calls getting the same PROMISE. I am paying for a program I cannot use and getting no help from Adobe.
I suppose THIS will go unanswered as well!don't feel bad, I've been on for eight hours attempting to talk with the India Tech Squad. I'm getting ERROR 16 with CC apps. Nobody at abobe can fix it.I'm on hold again. I'd pay someone money to solve this.I better stop now or it won't be pretty. Adobe tech support is not whT it used to be!!
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Where is adobe tech support?
It is in India i think.
For more info
http://www.adobe.com/company/contact.html?promoid=JOPDO -
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